FOH assistant manager

P ERMANENT A DDRESS: F l a t N o . * * *, B – W i n g, S e a G u l l Co- O p e r a t i v e S o c i e t y, R i z v i C o m p l e x, S h e r l y R a j a n R o a d, B a n d r a W e s t, M u m b a i, I n d i a – 4 0 0 050 MOBILE NUMBER: + 9 1 8 7 6 7 0 3 3 7 8 6 • E - MAIL I D : z a i n . s h a f i u d d i n@g m a i l . c o m M U H A M M A D Z A I N S H A F I U D D I N

OBJECTIVE

To lead by example and be an ideal role model by displaying a strong work ethic, irrespective of my designation. To successfully face and overcome all the challenges thrown my way, through dedication, determination, attention to detail and lateral thinking. To constantly acquire new skills in my pursuit of knowledge, regarding the workings of the industry as a whole. To constantly adapt myself towards the changing work environment and towards meeting deadlines. To channel my enthusiasm in a manner beneficial to both my career aspirations and the organization’s image. To establish a strong working relationship through robust communication with my subordinates, peers and superiors, in order to achieve mutual success.

PROFESSIONAL EXPERIENCE

July '12 – October '16 Stomach Oriental Chinese Restaurant Key Highlights

Exploring different online ordering services to increase business

Outsourcing delivery services for business efficiency

Conducting timely market research of vendor prices to maximise profit

Introducing utensils & equipment process automation to reduce turn- over time

Catering at corporate events

Sponsoring college events to promote business

Introducing software to ensure a level of professional management so that continuity can be maintained

Introducing utensils & equipment process automation to reduce turn- over time

Jan '17– June'18

Key Highlights

The Bombay Canteen & O Pedro

Joined as Captain at The Bombay Canteen.

Learnt the art of hospitality and service.

Got promoted to Senior Captain.

Conducted team trainings for food and service.

Excelled at guest experience.

Took on the roll of Assistant Restaurant Manager at O Pedro.

Handling reservations and managing large parties.

Working with the team as a family.

Gained knowledge of how the kitchen operates.

Learnt more about alchohol

Skill Set

Excellent interpersonal and communication skills

Multi-tasking abilities

Attention to detail irrespective of the task in hand

Space utilization to minimize wastage

Addressing customer grievances & providing on-the spot resolution to ensure repeat business

Thinking out of the box for solutions rather than simply focusing on the problem at hand

Training the staff on soft skills to increase customer delight Roles & Responsibilities

Assistant Restaurant Manager – Operations

Recruiting, training and supervising staff

Managing budgets

Planning menus

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Equipment management

Promoting and marketing the business

Overseeing stock levels and ordering supplies

Handling customer enquiries and complaints

Greeting and advising customers

Preparing and presenting staffing/sales reports

Keeping statistical and financial records

Assessing and improving profitability

Making improvements to the running of the business and developing the restaurant

Maintain high standard quality hygiene, health and safety EDUCATIONAL QUALIFICATIONS

March ‘12 University of Mumbai Maharashtra

Bachelors of Commerce (Accounts)

Passed with Second Class

February ‘08 Maharashtra State Board Maharashtra

Higher Secondary Certificate

Passed with Second Class

March ‘06 Maharashtra State Board Maharashtra

Secondary School Certificate

Passed with First Class

PERSONAL DETAILS

Date of Birth: 6th March 1991

Marital Status: Married

Passport Number: P2353918

Languages Known: English – Speak, Read & Write: Very Good Hindi – Speak, Read & Write: Very Good

Marathi – Speak, Read & Write: Good

Urdu – Speak: Good

INTERESTS AND ACTIVITIES

Interests: Technology, automobiles, social networking, movies and books. Activities: Cricket, football, trekking, camping, cooking and gaming

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