Program Manager

Kalpana Goli, PMP

Phone: 713-***-****

E-mail: ***********@*****.***

Sr Program Manager/Product Manager

EXPERIENCE SUMMARY

PMP certified Program/Project Manager with 18+ years of experience in Information System Management.

Experience with Tier 1 consulting firms in providing management, full end-to-end implementations, upgrade and production support projects and improve overall company business processes.

As a Program Manager accountable and responsible for scoping and delivering end to end large scale projects, spanning multiple organizations.

Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch.

Oversee application architecture and deployment in Cloud environments - public Cloud, private Cloud, and hybrid Cloud.

Experience with Artificial Intelligence, Machine Learning and other related technologies.

As a Program/Project Manager prepared for anticipated bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

Successfully implemented software development projects using Agile methodologies managing large, complex projects in a high-tech development environment with multi-function teams.

Experience as a project manager, conducting project planning, financials, risk management, management reviews and status reporting, staffing strategies, and technical leadership.

Experience in developing relationships at key clients; organizing and leading pursuit teams;

Participated and led proposal development process (including discovery, road maps, estimations and proposal building); contributed to the development of proposal pricing strategies and drive the successful delivery of our solutions to production.

Strong understanding and experience implementing AI/ML and related technologies, including deep learning.

Significant experience in project/program management and customer relationship management in the AI/ML technology space.

Experience in building and deploying intelligent artificial intelligence system in Microsoft cloud. Train machine learning and deep learning models on computing clusters to perform visual recognition tasks, such as segmentation and detection.

Worked closely with Stakeholders, Steering committee members, Business owners, Data scientists, Engineers, product managers, other teams, both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution.

SKILLS AND TOOLS

Expert in PMBOK based Project Management methodology and practice.

Expert and Proficient in using project management tools like JIRA, MS Project

Experience with On-Premise/Hybrid/Cloud (Azure and AWS).

Experience in technical fields such as Machine Learning, Artificial Intelligence, Computer Vision, Natural Language Processing, Speech, Reinforcement Learning, Robotics, etc.

Experience using Project Portfolio Management (PPM) tools: Clarity, SharePoint, Teams, ServiceNow.

Expert in cloud computing solutions, Amazon EC2, Amazon S3, Microsoft Azure.

Experienced with BI tools and system, including data modeling and data warehouse, is preferred.

Experience with Oracle EBS applications versions 11i, R12 and Cloud ERP

Expert in Gantt Charts, Scheduling, Resource Management, Communication planning, Risk analysis, Issue tracker.

Education

MS, Computer Science CUNY (City University of New York)

PMP Certified PMI Institute

PG Program - Artificial Intelligence for Leaders The University of Texas at Austin, McCombs

AWS Certified Cloud Practitioner Amazon Web Services

WORK EXPERIENCE

EMERSON - Houston, TX October 2018 – Present

Global IT Program Manager

As a Program Manager was responsible for multiple IT projects, related to Oil and Gas, PMO, ERP system.

Coordinate development and implementation of processes, tools, and methodologies running large projects.

Responsibilities included define and ensure appropriate resource allocation and project prioritization processes and communicate clearly through daily/weekly reports.

Worked with various Product and Enterprise teams to optimize customer and user experiences.

Employed practical approach to data access and management and platform integration of AI/ML solutions.

Oversees AI/ML solution exploration and delivery through the entire development lifecycle, design, build, assemble, test, and pilot.

Possess knowledge and familiarity with a broad range of AI/ML algorithms, e.g. text-to-speech, voice/vision recognition, Predictive Algorithms, NLP/Conversational AI, deep learning, computer vision, etc.

Knowledge with AI/ML solution development within cloud-based environments (e.g. Google Cloud, Amazon Web Services, Microsoft Azure), with emphasis on GPU-enabled computing.

Heavy expertise in managing complex programs spanning across multiple functions/team

Knowledge of machine learning, regression models and predictive modeling.

Worked closely with Stakeholders and leadership team, from different functional areas to create actionable tasks based off product specifications, designs, workflows and requirements.

Responsible for strategic design, implementation, integration, testing, validation, documentation, review, maintenance and accessibility of resources which enable effective and reliable data science, data visualization and business intelligence.

Developed an overall strategy for business and technical applications that can take the company into the future allowing for future growth, ensuring the compatibility of systems and strategy across the entire organization.

Led resources in defining systems strategy, developing systems requirements, designing and prototyping practical business solutions, identifying and consulting on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers, defining support procedures.

Worked closely with the Principal Architect on system reviews and programming/infrastructure designs.

Managed activities on cloud, concurrent deployments, engaging with key participates in cross functional teams, stakeholders and vendors.

Developed and created project plans that display project milestones in accordance with SDLC and PMP governance guidelines.

Lead facilitate agile best practices, workflows, and tools.

Accountable for maximizing the productivity of the applications development staff and the maintainability of software systems, keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them

Collaborate on the development of strategic plans, roadmaps, business cases and prioritization of business partner system initiatives. Ensure sustainable relationships are maintained with the team, stakeholders and effectively anticipate the needs of others.

KPIT Information Technology and Services - Houston, TX June 2017 – October 2018

Oracle ERP Program Manager

As an ERP Project Manager, implemented Mergers & Acquisitions projects, integrations of large ERP/CRM solutions.

Led resources in defining systems strategy, developing systems requirements, designing and prototyping business solutions, identifying and consulting on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers, defining support procedures.

Communicated regularly to stakeholders the project plans, commitments, blockers, scope change and release timelines.

Maintained strategic insights into commercially available IT systems and practiced that can streamline our business practices and create a competitive edge.

Participated in and led senior management discussions around IT project strategy, including project scoping, project approval, project execution, cost management, and customer relationships related to IT technology.

Provided direct, hands on support to the implementation of 3rd party / SaaS platforms that are procured and interfaced with our customers’ ERP systems.

Provided in-depth functional solutions to business leaders and IT management that ensure development and configuration of efficient application systems in accordance with established standards, procedures, and methodologies.

Worked with the development team onsite/offshore model in reviewing the Technical Design, validating that the development delivers to the design.

Led and engaged with the business stakeholders at different levels to understand business needs and producing Business Requirements document.

Duties included oversee day-to-day operations and decision making of application development, management of personnel resources, task prioritization, and evaluation. Plan, coordinate, and supervise the activities related to the design, development, and implementation of information systems and software applications.

Planned, negotiated and managed all release activities sprint over sprint.

KPPG Corp – Exterran September 2016 – June 2017

Program Manager/Cloud Project Manager

As a Program Manager took large, complex projects and broke them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner as expected.

Experience working with Stakeholders, Steering Committee teams, Directors, Business Leads, managing cross functional teams, on shore and offshore teams.

Implemented projects in areas related to Oracle EBS Global Rollout, Oracle Cloud and other systems as assigned.

Evaluated and recommended changes to current and future Oracle E-Business Suite to meet organizational needs.

As a project manager for Oracle Cloud rollout initiatives, administered system strategy, gathering and documenting business requirements, leading fit gap analysis, as-is and to-be process business process designs, prototype demonstration, functional configuration, testing and user training.

Planned and manage detailed project timelines; provides reporting on status to key stakeholders.

Provided line management to direct reports, including training, performance management, professional development and coaching.

Analyzed and evaluated the business requirements and make solution recommendations.

Provided design, configuration and testing support for Oracle Global Rollout project.

Led system-wide initiatives to improve efficiency and effectiveness of business processes in accordance with priorities and directions negotiated and discussed with various leadership groups.

Advising business partners on IT solutions that will best help them grow and perform more efficiently.

Worked with business unit from beginning to end, outlining the most effective resources and oversee projects implementation. Develop a deep knowledge of the business partner’s business units to build and maintain trust.

Successful delivery for IT projects based on timely delivery and quality of assigned deliverables.

KPPG Corp – ARES June 2016 – September 2016

Sr. Project Manager Consultant – Oracle Cloud PM

As a Cloud Project Manager, managed a project team on-site/offshore to deliver and manage on time delivery of Cloud solutions.

Possess a strong project management background, demonstrated experience leading large projects, have a well-rounded technical background in cloud technologies.

Accountable for management of 5-10 IT professionals/sourced/3rd party contractors

Prioritize and sequence work and deliverable appropriately to meet business expectations.

Strong collaboration, business management, and relationship management skills for effective relationships and making change happen in a highly matrixed environment.

Managed offshore technical team - interviewing, hiring, training employees, planning, assigning, directing work, appraising performance, addressing complaints and resolving problems.

ARCHROCK December 2015 – June-2016

Managing Consultant – Project Manager

Worked collaboratively with stakeholders – including internal parties, external resources and third-party software vendors - to quickly drive resolution on issues and support tickets.

Managed open issues, delegate requests and work with business owners to prioritize and resolve in a timely manner

Cultivated and disseminated knowledge of application-usage best practices, standard processes and local variations due to customer, legal or business mandates

Involved in planning and organizing tasks, reports progress. Managed and coordinated with consultants for implementations.

Proactively engaged with customers to understand their pain points, expectations, requirements and incorporate them into product plans.

Driven best practices on the team, dealt with ambiguity and competing objectives, and proactively identified and mitigated risks before they became roadblocks;

Managed projects from initiation to closure and handled multiple projects. Created and managed project plans and budgets.

Identified project dependencies, risks and constraints proactively to remove roadblocks.

Worked closely with Stakeholders and leadership team, from different functional areas to create actionable tasks based off product specifications, designs, workflows and requirements.

Evaluated, installed, configured and deployed new applications, systems software, products, and/enhancements to existing applications throughout the enterprise

Ensured that any new software integration into company system meets functional requirements, system compliance, and interface specifications.

Supervised and provided performance management for staff working on assigned engagements.

Managed team to track project deliverables and meet required timelines

TOSHIBA INTERNATIONAL CORPORATION January 2015 – November 2015

Sr. Managing Consultant – ERP Implementation Lead

Partnered with Business leaders and process owners to understand business requirements, processes, products and services and led team in design solutions in a manner that best leverages out-of-box functionality of core systems, minimizes total cost of ownership and aligns with organization’s the long-term strategic direction.

Collaborated on the development of strategic plans, roadmaps, business cases and prioritization of business partner system initiatives. Ensured sustainable relationships are maintained with the team, stakeholders and effectively anticipate the needs of others.

Facilitated business and systems analysis discussions, to translate findings into clearly defined Business Requirements Document, Functional Design Document.

Interacted with all levels of management. Consulted with business management to identify and prioritize opportunities (projects and enhancements) to enhance the use of applications in support of their business objectives.

Performed all parts of the Software Development Life Cycle (SDLC) ranging from analysis and design to construction, implementation and maintenance.

Identified and communicated findings to senior management and client personnel and help identity performance improvement opportunities for clients

IBM January 2014 – January 2015

Managing Consultant - Oracle ERP

As a project manager, led overall deliverables for projects which include internal and external team members, effectively allocating resources, facilitating productive meetings.

Worked closely with business partners to ensure a perfect alignment between business needs and IT initiatives.

Proactively ensure senior managers and stakeholders are aware of project status and roadblocks.

Assisted in strategic planning in support of new industry trends and growth as it relates to integration and development.

Extensively involved in the business requirements, business process definition, application design and configuration, testing, and migration.

Developed and supported end-to-end testing strategies, partner with key users and IT and providing metrics for testing to upper management.

Transformed clients’ legacy systems and processes by implementing best practices and solutions.

Led the requirements gathering workshops to drive global footprint for each business units.

LIVE NATION December 2006 – January 2014

Manager – Oracle Financials

Provided proactive guidance for solution design with internal and external systems to facilitate maximum utilization of the Oracle Suite for business success and achievement of corporate goals.

Experience in analyzing business processes, process re-engineering, and recommending solutions and implementing necessary solutions to ensure automated functionality

Actively engaged in business management to understand vision and ensure business needs are met.

Led and managed day-to-day functional / operational activities of the Oracle applications team in business integration activities.

Experience in managing/running large cross-functional initiatives delivering solutions.

Worked closely with technical groups executing the project, network team, resolving issues, coordinating communication and managing risks/problems.

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