Executive Customer Service

CURRICULUM VITAE

Sapna Jaisukh Shah Email: ************@*****.***

Mobile: 816-***-****

FATHER NAME : Jaisukh shah

DATE OF BIRTH : 22-04-1990

ADDRESS : **, ********** ****., *********, *** Floor,

Room no. 513, Charni Road, Mumbai -2.

Career Objectives:

To work with an organization that give the opportunity to learn & grow and at the same time presents me with a chance to contribute towards its growth.

Educational Qualification:

B.Com Passed in Bhyramjee Jeejeebhoy Collage Of Commerce – (III)

H.S.C Passed in Marwari Commercial Junior Collage (II)

S.S.C Passed in Marwari Commercial High School (I)

Work Experience:

1. Worked as Customer Service Executive in I-Direct, Mumbai from August 2013 to April 2016.

2. Worked as Customer Service Executive in Mirraw online services Pvt. Ltd (E-commerce Company) from April' 17 to November'18. (Calls & Emails)

3. Working as Customer Service Executive in Cox & Kings from March’ 19 to till date.

Skill : MS- Word, MS- Excel & Internet - Basic (Good typing speed)

Responsibilities:

Assisted customers with all issues including product issues by providing product information & processing returns & refunds.

Improve customer satisfaction through resolution of online queries via Calls & Emails.

Provided timely follow-up with customers to ensure highest quality service & build customer relationship.

Personal Details

LANGUAGE KNOWN : ENGLISH, HINDI, GUJARATI

MOTHER NAME : SONAL SHAH

HOBBIES : SINGING

DECLARATION

I Hereby Declare That All The Information Given Above Is True To The Best Of My Knowledge And Belief.

Sapna Jaisukh Shah

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