Customer Service Manager

Summary

Skills

Experience

Education and Training

DONITA FITZPATRICK

Anaheim, CA 92807 C: 714-***-**** ******************@*********.*** Talented Warranty Administrator and team leader offering forty years of success in Automotive environments. Strategic thinker with Service proficiency. Offers proven ability to build effective teams and Committed to identifying and leveraging opportunities for growth. Master Certified Merced-Benz of North America . Administrative support

Planning and coordination

Supervision

Team building

Process improvement

Problem resolution

Customer service

Warranty Administrator Sep 2016 to Mar 2020

Mercedes Benz of Ontario Ontario, CA

Review and submit warranty claims for payment to Mercedes-Benz of North America. Check credit notes for denied and short payments. Confer with foreman and tech's for claims that need to be appealed. Review all op. codes and damage codes for accuracy. in charge of warranty accounts receivable schedule. Make notes on status of all claims. Keep schedule clean, make JV's and correction repair orders for errors that were made on closed repair orders. Work with Service Manager for solutions with issues to improve the warranty process. Answer questions and make decisions concerning warranty. Work with the distributor resolve problems. Follow company policy for aging claims. Stayed up to date on factory announcements and recalls. Warranty Administrator Jul 1998 to Sep 2016

West Covina Mercedes Benz West Covina, CA

Stayed up to date on factory announcements and recalls. Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge. Submit and review all warranty claims damage code and review all op. codes. Reconcile and make notes on

The warranty schedule

Work with foreman and tech's for any clarity on the clams. Make corrections for the accounting.

Warranty Administrator Feb 1988 to Jun 1998

Mercedes Benz of Buen park Buena Park, CA

See all duties above

Warranty Administrator Feb 1984 to Mar 1988

Mercedes Benz of Anaheim Anaheim, CA

See above for duties

Warranty Administrator Feb 1980 to Mar 1984

Mercedes Benz of Buena Park Buena Park, CA

See duties above

High School Diploma Jun 1967

Garden Grove Adult Education Garden Grove, CA

Warranty Administration, Customer Service

Master Certified Mercedes-Benz of North America

Master Certified

Contact this candidate