Jolene Martin

**** ****** ** *** **

Sacramento, California 95831

916-***-****

OBJECTIVE

To obtain a position with your company, that both will further the growth of the company and the growth of my career path. My aim is to become an asset.

SPECIAL SKILLS

Proficient in Microsoft Office, self-directed, great with time management and a strong problem solver. Knowledge and experience in clothing design and pattern making. I have also had experience with posting on, Facebook, Pinterest, and Instagram for a business. PROFESSIONAL EXPERIENCE

Cintas December 2019 - Present

Accounts Receivable

I keep track of roughly 600 accounts per month, identifying outstanding debts and create a course of actions to best complete the work that needs to be done

Heavy phone and email communication to customers, trying to locate contacts using the resource provided. Speaking with customers about negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies.

Updating databases with correct information and researching invoices along with payments in billtrust.

Creating and updating spreadsheets for weekly conference calls that I lead with my service managers and GM.

Having to update invoices with PO numbers on large amounts of invoices and submitting to customers portals.

Hunter Douglas September 2018– December 2019

Customer Support Representative/ Case Specialist

Answers incoming phone calls and email and giving customer support.

Entering orders, check order status, answer product questions.

Navigating through the reference guide to give dealer quick and correct information about the product.

Run daily reports.

Having knowledge of the product to know when a warranty will cover or when a repair is needed.

Working cases all the way through till every concern is met.

Knowledge of Sales Force

Judi’s Cleaners December 2016 – September 2018

Customer Service/ Lead Route Driver

Greet Customers and process their orders.

Check garments for any tears or stains while sorting and placing in correct bins for cleaning.

Bagging and packing newly clean clothes for customers to pick up or set in the right area for the route drivers to pick them up for delivery.

Making sure every piece of garment is logged into the computer under the right customer information.

Given a set schedule, I must pick up and deliver dry cleaned garments. With enough knowledge of the routes, I am given the opportunity to perform my task safely and promptly and I am able to complete my tasks at or before the time frame given.

Turban Diva March 2015 – December 2016

Seamstress/ In Store Sales/ Social Media Manager

Seamstress: producing head worn apparel for use by both men and women who suffer from hair loss due to chemo and/or alopecia.

Packaging products and making sure it looks nice for the customer that is receiving the order.

Interacted with customers by showing them how to wear products and helping customers try on and find what they needed.

In charge of creating posts for the various different social media pages for the company.

Making sure all the products that are being sent out are up to the quality standards that is expected. Dana’s Housekeeping July 2009 – Aug 2015

Housekeeper

Calling clients and confirming appointments.

Time management (breaking down everything I need to do fitting it into my schedule to make sure everything gets done during the time allotted for the job).

Making sure before leaving for an appointment having all the supplies that are needed to get the job done. Century Theater March 2006 – June 2007

Cashier/ barista

Maintained the front desk and reception area in a neat and organized fashion.

Handled preparation of food.

Stocking items and making list for new items that needed to be ordered again. EDUCATION

High School Diploma – Visions in Education

American River College

Personal and professional references available upon request. 2 of 2

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