Sales Customer Service

Mark Kenneth Manhic

To obtain a position in your company that utilizes the achievements,

Skills strategic thinking and leadership abilities, which enable me to

Constantly exceed earning goals under less than ideal economic conditions.

SKILLS

Computer Literate

Capable of multi-tasking and working under pressure

35-40 Wpm

Leadership

Customer Service

Problem Solving

Interpersonal Skills

Communication

Management Skills

Willingness to learn

EXPERIENCE

TELESALES AGENT

OWTEL (One World Telecom) July 2016 – May 2019

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Record names, addresses, purchases, and reactions of prospects contacted.

Adjust sales scripts to better target the needs and interests of specific individuals.

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Answer telephone calls from potential customers who have been solicited through advertisements.

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Maintain records of contacts, accounts, and orders.

COLLECTIONS AGENT

OWTEL (One World Telecom) May 2019 – Aug. 2020

Collect payments on past due bills.

Create a list of people who have not made payments. Organize list according to severity of delinquency.

Call customers using telephone.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently owed.

Attempt to collect payment.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors.

Record new commitment to repay debt.

Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

Purge records if debt has been satisfied.

Print reports for management.

Purge records from deceased people.

Data Encoder

Pasig City Hall (Business Permit/Sanitary Permit Feb. 2014 – Jan. 2016

Review and check business permit and supporting documents

Load information onto prescribed databases

Maintain complete activity logs and prepare reports

Respond to requests for information and statistics

Retrieve and present required information in various formats

Manage application changes

Communicate with tax payers telephonically and in person

Provide guidance and information on business permits application requirements

EDUCATION

Bachelor of Science in Information Technology, ICCT Colleges – December 22, 2015

Secondary

Nagpayong High School, Pasig City – 2009-2010

Primary

Ilugin Elementary School, Pasig City - 2005-2006

LANGUAGES

Tagalog English

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