Service Assistant
Resume:
RAJESH KUMAR M.J
SHABIYA-** MUSAFFAH. ABU DHABI
E-MAIL: *************@*****.***
Mobile: +971*********,+971*********
CAREER OBJECTIVE
To work in a challenging environment, which provide opportunities to learn and to utilize my professional experience to provide a meaningful contribution for the growth of the organization
PROFESSIONAL EXPERIENCE
1. Organization: Bin Hind Motors LLC
Period: April 2019 – April 2020
Profile: Reception Incharge/Sr.Service Advisor
Job Roles & Responsibilities
To ensure the customers are received in an excellent and professional manner, and to actively manage the team of reception and coordinate with floor activities.
2. Organization: Saud Bahwan Automotive LLC
Period: December 2002 – 6th Nov 2018
Profile: Service In charge/ Service Executive
Job Roles & Responsibilities
Control and monitor a team of Service Advisor &Technicians to achieve organizational goals
Handling queries related to customer complaints.
Diagnosing fault issues in vehicles
Diagnosing the problem in the vehicle, reproducing and confirming the stated symptoms, finally tracing the root cause of problem.
Guiding & assisting the technicians with latest information on the vehicles.
Opening the Job Card, Cost estimating, time estimating & follow up of complaints with customer approval.
Prepare Estimate for Accidental Cars.
Work Allocation & Job controlling.
Intermediate & Final inspection of Accidental Repair cars.
Coordinating & follow up of MOD & fleet vehicles
Maintain the Quality of Repair as per standard.
All administrative work in Satellite service center
3. Organization: Prime Honda, Delhi
Period: July 1997 - Dec. 2001
Profile: Floor Incharge
Job Roles & Responsibilities
Assigning/scheduling task to concerned technicians according to their skills
Monitoring service operations as per standard specification
Procurement of the consumables, tools and other equipment and handling administrative work of the Service center.
4. Organization: CJ Maruti Care Centre, Pathanamthitta (Kerala)
Period: April 1997- July 1997
Profile: Technical Assistant
Job Roles & Responsibilities
Worked with senior technician as technical assistants.
Acquired basic practical knowledge about automobile working.
EDUCATIONAL QUALIFICATION
Degree
Year of Passing
School/College
Stream
Division
Diploma
1997
Government Polytechnic, Vennikulam Kerala
Automobile Engineering
I
Pre-Degree
1994
Catholicate College, Pathanamthitta
Commerce
II
TECHNICAL SKILLS
Microsoft Office: Word, Excel, PowerPoint
Practical knowledge of SAP, AS400 and IFMS
Knowledge of Toyota Parts System
STRENGTHS
Strong customer service management.
Learning agility and effective interpersonal communication skills
Organizational skill with a certain talent for prioritizing, multitasking and time management.
Ability to create new ideas to retain customer
Knowledge of using latest technology to enhance the learning experience.
Willingness to learn new things always in life.
PERSONAL DETAILS
DOB: 21 May, 1977
Marital Status: Married
Nationality: Indian
Hobbies: Reading articles, listening to songs
Languages Known: English, Hindi, Arabic & Malayalam.
ADDITIONAL DETAILS
Driving License – UAE, Oman and Bahrain
DECLARATION
I hereby declare that all the information mentioned above are true and correct to the best of my knowledge.
Place: Abu Dhabi
Yours Sincerely
(Rajesh Kumar)
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