RAJESH KUMAR M.J

Flat No- *** C-***

SHABIYA-** MUSAFFAH. ABU DHABI

E-MAIL: adgo38@r.postjobfree.com

Mobile: +971*********,+971*********

CAREER OBJECTIVE

To work in a challenging environment, which provide opportunities to learn and to utilize my professional experience to provide a meaningful contribution for the growth of the organization

PROFESSIONAL EXPERIENCE

1. Organization: Bin Hind Motors LLC

Period: April 2019 – April 2020

Profile: Reception Incharge/Sr.Service Advisor

Job Roles & Responsibilities

To ensure the customers are received in an excellent and professional manner, and to actively manage the team of reception and coordinate with floor activities.

2. Organization: Saud Bahwan Automotive LLC

Period: December 2002 – 6th Nov 2018

Profile: Service In charge/ Service Executive

Job Roles & Responsibilities

Control and monitor a team of Service Advisor &Technicians to achieve organizational goals

Handling queries related to customer complaints.

Diagnosing fault issues in vehicles

Diagnosing the problem in the vehicle, reproducing and confirming the stated symptoms, finally tracing the root cause of problem.

Guiding & assisting the technicians with latest information on the vehicles.

Opening the Job Card, Cost estimating, time estimating & follow up of complaints with customer approval.

Prepare Estimate for Accidental Cars.

Work Allocation & Job controlling.

Intermediate & Final inspection of Accidental Repair cars.

Coordinating & follow up of MOD & fleet vehicles

Maintain the Quality of Repair as per standard.

All administrative work in Satellite service center

3. Organization: Prime Honda, Delhi

Period: July 1997 - Dec. 2001

Profile: Floor Incharge

Job Roles & Responsibilities

Assigning/scheduling task to concerned technicians according to their skills

Monitoring service operations as per standard specification

Procurement of the consumables, tools and other equipment and handling administrative work of the Service center.

4. Organization: CJ Maruti Care Centre, Pathanamthitta (Kerala)

Period: April 1997- July 1997

Profile: Technical Assistant

Job Roles & Responsibilities

Worked with senior technician as technical assistants.

Acquired basic practical knowledge about automobile working.

EDUCATIONAL QUALIFICATION

Degree

Year of Passing

School/College

Stream

Division

Diploma

1997

Government Polytechnic, Vennikulam Kerala

Automobile Engineering

I

Pre-Degree

1994

Catholicate College, Pathanamthitta

Commerce

II

TECHNICAL SKILLS

Microsoft Office: Word, Excel, PowerPoint

Practical knowledge of SAP, AS400 and IFMS

Knowledge of Toyota Parts System

STRENGTHS

Strong customer service management.

Learning agility and effective interpersonal communication skills

Organizational skill with a certain talent for prioritizing, multitasking and time management.

Ability to create new ideas to retain customer

Knowledge of using latest technology to enhance the learning experience.

Willingness to learn new things always in life.

PERSONAL DETAILS

DOB: 21 May, 1977

Marital Status: Married

Nationality: Indian

Hobbies: Reading articles, listening to songs

Languages Known: English, Hindi, Arabic & Malayalam.

ADDITIONAL DETAILS

Driving License – UAE, Oman and Bahrain

DECLARATION

I hereby declare that all the information mentioned above are true and correct to the best of my knowledge.

Place: Abu Dhabi

Yours Sincerely

(Rajesh Kumar)

Contact this candidate