Manager Service
Resume:
RICHARD C. LUDLOW
****A West Shore Road, Pasadena, MD 21122 301-***-**** ********@*****.***
Objective: Looking for an established company where I can utilize my experience to manage and grow relationships within existing accounts such as service, maintenance and installation of HVAC and plumbing services.
CAREER SUMMARY
3/14 – Present Baltimore County Public Schools Baltimore MD
Scott Welsh Manager Physical Facilities 443-***-****
Senior Operations Supervisor Mechanical
Responsible for entire operations of all HVAC and Plumbing repairs encompassing approximately 200 buildings located within Baltimore County
Oversee two field representatives and one Maintenance Operation Assistant duties
Coordinate emergency response plan
Review and approve all Mechanical and Plumbing payroll and expenses
Work as a liaison between school officials and office manager to address any school official concerns or complaints
Complete control of mechanical operating budget
Submit requests for future budgetary needs
Oversee all estimating of mechanical or plumbing needs
Oversee subcontractor involvement
Review and approve all employee purchases
Set up and monitor all purchase orders and purchases
Negotiate subcontractor pricing
Review and approve all subcontractor invoices
Participate in work in progress and accounting meetings
Monitor work order system and all requested work orders that are entered from each school for needed repairs
Coordinate and monitor truck fleet distribution
Oversee the distribution and purchase of all tools
Interview potential new hires
9/2012 – 12/10/13 Maicom Facility Services Hanover, MD
Erlir Mezini Director of Operations 978-***-**** (Supervisor)
Regional Director of Operations
Responsible for coordination of entire operation of Hanover MD office
Director of the preventive maintenance and service programs covering 180 sites
Oversee four Facility Managers responsible for coordination of all preventive maintenance covering five states including Washington DC. Disciplines included but not limited to: HVAC, UPS, Generator backup, DC Plant, A/C systems, Inverters, Fire Suppression, Facility cleaning.
Oversee one Demand Maintenance Manager responsible for all emergency and routine repair service calls including all installations covering all disciplines noted above
Oversee two Billing Managers responsible for all preventive, routine and emergency maintenance billing
Oversee four in house Critical Environmental A/C Technicians daily duties (CET)
Oversee all contractual preventive maintenance, repair and installation scheduling
Negotiate Subcontractor contract pricing per discipline and distribute Sub Contractor involvement according to region
Coordinate emergency response plan encompassing three district satellite offices for all weather related needs
Coordinate all Subcontractor involvement
Review all Subcontractor field maintenance and service reports (FSR)
Review all CET service tickets
Invoice all time and material service tickets including emergency response services
Review and approve all Manager and CET payroll and expense reports
Participate in weekly Work In Progress, and Accounting meetings
Review and approve all FM Division AP invoicing
9/2010 – 8/2012 Total Site Solutions FM Division Elkridge, MD
Pernell Staudt, Vice President Facility Management Division 240-***-**** (Supervisor)
Service Manager / Project Manager
Responsible for variably 5 to 10 Critical Environmental Technicians (CET)
Manage 2 NOC Technicians and oversee all operations of the NOC (Network Operations Center)
Oversee all contractual preventive maintenance scheduling. Disciplines included but not limited to: HVAC, UPS, Generator backup, DC Plant, A/C systems, Inverters, Facility cleaning.
mVisit potential clients to obtain information for estimation and proposals of contractual and out of scope work
Estimate and prepare proposals for all out of scope time and material work
Submit proposals to clients and discuss scope of work to close sale
Coordinate all subcontractor involvement
Review all subcontractor field maintenance and service reports
Conduct new contract Kick Off meetings with new clients and sales pros
Conduct Work In Progress meetings at client’s site
Review all CET service tickets
Invoice all time and material service tickets
Review and approve all CET and NOC payroll and expense reports
Participate in monthly Work In Progress, and Accounting Waterfall meetings
Monitor all contractual client site alarms on critical equipment via email notifications, 24/7/365
Review and approve all FM Division AP invoicing
10/2007 – 8/2010 Oasis Mechanical Contractors, Inc. Lanham, MD
Richard Cummings, President 301-***-**** (Supervisor)
Service Manager
In charge of variably 5 to 15 service and installation technicians for HVAC and plumbing
Prioritized and dispatch all service and installation work (commercial and residential)
Estimated and prepare proposals for submission to customers, discuss options of proposal and close sale
Negotiate maintenance contract sales and coordinate scheduling of same
Reviewed and price all technicians’ service tickets and prepare for billing
Supplied technical support via phone and field to technicians
Interviewed perspective new hires
Ordered all materials needed to perform various jobs
All subcontractor coordination
Performed heat load calculations
8/2004 – 9/2007 Professional Heating and Cooling, Inc. Capitol Heights, MD
Robert Geoghegan, President 410-***-**** (Supervisor)
Service Manager
In charge of variably 9 to15 service and installation technicians for HVAC and plumbing
Accepted service calls, prioritized and dispatch all service and installation work (commercial and residential)
Estimated and prepare proposals for submission to customers, discuss options of proposal and close sale
Negotiated maintenance contract sales and coordinate scheduling of same
Reviewed and price all technicians’ service tickets and prepare for billing
Supplied technical support via phone and field to technicians
Interviewed perspective new hires
Ordered all materials needed to perform various jobs
All subcontractor coordination
Performed heat load calculations
1/2002 - 8/2004 Omega Mechanical Contractors, Inc. Beltsville, MD
Bucky Mathews, President 240-***-**** (Supervisor)
Maintenance Contract Manager
In charge of 8 technicians and 2 apprentices in HVAC and plumbing field
Tracked and scheduled maintenance contracts
Coordinated necessary repairs found during routine PM calls
Ordered all materials needed for routine PM
Used software applications to dispatch all calls via in truck computers
Priced all field work orders and prepared for billing
Taught bi-weekly plumbing repair courses to customers’ maintenance engineers and technicians
EDUCATION
State Of Maryland Master HVACR License
WSSC Master Plumber/Gasfitter License
Baltimore County Master Plumber/Gasfitter License
Authorized Cross Connection Tester/Mechanic
High School Diploma DLLR Adult Education
REFERENCES UPON REQUEST
Contact this candidate