MICROSOFT CERTIFICATION ID IS:********

Dinesh Kumar

ADDRESS:-Dinesh Kumar E-mail to: Dinesh143monu@gmail. com

Room No. F66 Ambuja Colony, adgo1n@r.postjobfree.com

VPO-Darlaghat,Distt-Solan, Passport No. J2239215

HP-Pin-171102 Mobile: +91-821*******

Mobile: +91-869*******

PROF

MANAGEMENT SKILLS & EXPERIENCES

•Able to work closely with the client to ensure projects are completed on time and to budget.

MANAGEMENT SKILLS & EXPERIENCES

•Able to advising to the organization on IT solutions that will best help them grow and perform more efficiency.

•Planning the stages of the project and how each the effects the business.

•Making sure there is a smooth changeover from the old system to the new one.

•Keeping management and clients updated on progress.

•Evaluation of each project stage and once completed.

•Excellent organizational skills.

• Strong leadership and decision making skills.

• Excellent analytical and problem-solving skills.

• Understanding of complex information and requirements.

• Good prioritization skills and be flexible enough to adapt plans.

• Great IT skills combined with a good head for business.

• Ability to explain complex systems in simple terms.

• An ability to work to tight deadlines and within constraints.

ORGANISATION EXPERIENCES

· Working for NIIT Technologies Ltd(Coforge Ltd). from 2011 to till date and looking IMS Support(IT OPS) in different Client Location as(ACC Cement Nalagarh Plant & ACC Cement Gagal Plant,Ambuja Cement Darlaghat CMU)

· Worked for “REDINGTON INDIA LTD ” in Ropar(Ambuja Cement Ltd.) as Resident Support Eng. from 2007 to 2010.

· Worked for “IGATE IMS ” in Ropar(Ambuja Cement Ltd.) as Resident Support Eng. from 2005 to 2007.

EDUCATION

· Graduation from Himachal Pardesh Uni. SHIMLA

· Advance Diploma in Computer Hardware and Networking from JETKING (S.E.T.) CHANDIGARH in (2004-2005)

· MCP in Windows Server 2012/Exchange 2013-Certification Number:G071-8283

· Coaching of CCNA from JetKing (CHD.)

SPECIALIZED AREA CONSISTS OF

·Network solutions: Network setup on Hub, Switches with Windows Server, & OFC LAN Network troubleshooting, Knowledge of TCP/IP, Domain Clients, Implementation of Active Directory (ADS), DNS, DHCP, Print Server, Application server and managing the all Domain user in Server 2000&2003/2008/2012 Server. Manage Exchange Server 2003, Aware about Cisco Network Device like Layer2 and Layer3 Switches and Router like Cisco3750, 2950, 3500 Switches1800, 1700, 2501series Router also follow up with ISP Vendor of TATA Vsat and Reliance RF Link during project work.Support to SAP Clients Server and Lotus Notes Client 6, 7 and 8.0. Mail message administration in MS Outlook and Lotus Notes 6.5, 7.0.2, 8.0.2

SERVER: HP-UX 11.v3- BL660 Gen8, DL560 Gen8, BL870Ci4, BL860Ci4, Rx2800 i4

COMPAQ ML 370/IBM 2300/HP PROLIANT ML 110/ML 150/IBM 226/346 X SERIES.

EXPERTISE IN ADMINISTRATION OF

Desktop management, Server management and Software license management, Mail management along with Google mail. configuration installation of pop, exchange server, windows & other software Installation experience of troubleshooting with HP, IBM, HCL & COMPAQ system and Server technologies.

· Experience of IT asset management, Vendor management, IT security management and IT administrative support.

· Hardware management of HP, IBM, HCL, COMPAQ, DELL & Assembled system.

· Mail management skills and interact with the client along with vendor escalation.

· Network Management Support with LAN diagram up gradation of UTP and OFC LAN.

· Managing IT help desk service desk management through CA/SNOW tool along with daily call analysis.

· IT service management according to SLA and OLA.

SKILL SET OF OPERATING SYSTEM NETWORKING AND COMMUNICATION:

DOS, WINDOWS 3.11, 95, 98, Windows-XP/7, Windows 2000, 2003,2008,2010/2012 Webmail Server, Windows NT 4.0 & Windows Workstations 4.0 MACINTOSH OS 8.1(G3), 9.2Classic (G4) and 10.3.4(G5) and Microsoft Exchange

Server2003/2007/2010/2013,

Internet Services : DHCP, DNS, Proxy, Mail, HTTP, FTP.

Mail Server : Open webmail, Squirrel mail, Rain Mail, Intranet Server, Lotus mail server.

Applications Server: : File Server, SEPM & Altiris Server, Nagios server.

Anti Virus Server : McAfee Enterprise version, E-Scan, Trend Micro, Symantec Endpoint & Sophos AV protection.

Hardware : Workstation/Server troubleshooting, peripheral installation, Laptops and Plotters.

FTP Server : For windows & Linux.

Security : Active Directory, Users and Group Policies, File Sharing.

Networking & Communication.UTP & OFC LAN/WAN, Leased Line, L1 & L2 Switches, TCP/IP and functionally and configuring basic knowledge of Cisco Router, TATA VSAT and Reliance RF connectivity.

Organization - NIIT Technologies Ltd(Coforge LTD).

Project Holcim/ACC/Ambuja Cement Plant IT Operation with PAN India base. (JAN- 2011 TO TILL DATE)

Location- ACC Cement Nalagarh & ACC Gagal Cement Works Bilaspur,Ambuja Cement Darlaghat .

Role in Project Senior System Engg.(Site In charge) (TEAM SIZE- 4)

Project Des. : All IT Operation,Infrastructure management Services covering Patch Management and Asset Management

Services,Globle Service Now Tickting Tool for Daily call monitoring with ITIL Exp.

Above 350 AD User Management & Server OS Administration.

Back up, Restore & Performance Improvement of AD Server and RFID Server.

Lotus notes & Gmail/Outlook Messaging system administration support to end users.

Network management services covering LANs & WAN Management along with 90 L2,L3switches & Router.

IT Vendor Management.

IT Asset Management Sytem(AMS) & SNOW Tool for Incident &SR

IT Security & Anti Virus Management services and control services

Remote telephonic support services for AO/Warehouse.

IT Administration support.

Extended Technical support services.

IT user training services.

Organization- Redington India Ltd. (1APRIL 2007 TO DEC-2010)

Location- Amuja Cement Plant (GU)Ropar.

Clients- Ambuja Cement Ltd.

Designation- Information System Department – Customer Support Engg.(RE)

Project Managed ALL H/W &N/W & Client Application Support,New SAP Implemantation.

Project Description: Major Infrastructure change from old Legacy System to new SAP system with all H/W &N/W Infrastructure

Company rolled out all new devices and OS comapitable with SAP during project.

Server Management & Server OS Administration.

Backup, Restore & Performance Improvement.

Mail/Messaging Gmail /Lotus Notes/Outlook system administration services for servers.

Network management services covering LANs & WAN Management. These works would also cover central management of the routers at ACC locations for the management of the proposed Active- active configuration of two countrywide MPLS clouds to be provided by two separate service providers for redundancy purpose.

IT Vendor Management.

IT Asset Management.

IT Security & Anti-Virus Management services and control services

Remote telephonic support services for AO/Warehouse.

IT Administration support.

Extended Technical support services

Taking backup of AD server thrugh Windows Backup.

IT user training services.

Organization IGATE IMS (GLOBEL SOLUTION). (AUGUST 2005 TO 31MARCH2007)

Designation As a Team Member -Customer Support Engg.(RE) (TEAM SIZE- 10)

Client Amuja Cement Plant (GU)Ropar

Team size 10 members.

Description Maintain the Legacy system of client site with all H/W &N/W devices maintenance & day to day

administration of,proxy server,active directory server, email server, antivirus server.Providing solution

to user & resolve end user issues efficiently, Quickly resolve incidents and support a scalable and agile

IT infrastructure to provide optimal service quality to end user.

PERSONAL DETAILS:

Father’s Name – Mr.Yog Raj Sharma

Mother’s Name – Mrs.Nirmla Devi

D.O B. – 29 June,1978

Marital Status – Married

Nationality – Indian

Language – English & Hindi

Hobbies – Yoga, Reading, playing cricket.

Strengths – Team work, Creative problem-solving, Positive attitude, quick learning.

Permanent Resident – Vill-Harlyan, PO&Tehsil-Baldwara

-- Distt.-Mandi,Himachal Pardesh,PIN-175033

Reference:

I Dinesh Kumar do here by declare that all the statement made in the resume are true, complete and correct to the best of my knowledge and belief.

PLACE: Darlaghat (Dinesh Kumar)

PROFILE SUMMARY

An IT Professional,Graduate with more than 15 years’ experience in managed IT Infrastructure area of computer Hardware & System/Networking, professional of IT management services. Last 9 years associate with NIIT Technologies Ltd(COFORGE LTD). Currently working as “Senior System Associate” in Himachal Pardesh at Client site (World largest Cement manufacturer Lafargeholcim Group) IT operation project as Site Incharge.Have 15 years of comprehensive experience in IT Infrastructure implementation and management of teams and technology for small and large-scale information and delivery systems with problem solving skills.

•Extensive experience in team leading, Architecting, designing, configuring & troubleshooting various Network & Client Server environments including Exchange, and windows domain server environment .

•Extensive experience of Desktop support to client environment with Windows XP,Win 7/Win 10 with Server of 2003/2007/2010, 2012 architecture, design, implementation and troubleshooting.

•Experience of working closely with clients & analyzing and resolving complex technical problems.

•Proven ability to manage team leading schedule, determine priorities, and meet critical project deadlines in a fast-paced environment.

SUMMARY OF TECHNICAL SKILLS

•Management, Administration, and Configuration & Maintenance of Networks consisting:-

•Windows Server 2003/2008/2012 & Small Business Server 2003/2008/2011.

•Exchange Server 2003/2007/2010, Outlook 2002/2003/2007/2010 with Microsoft-Active Sync. Mail messaging of Lotus notes /Outlook/ Gmail support.

•Anti-Virus & Anti-Spam (Symantec, Trend Micro, MacAfee, Sophos etc.)

•Microsoft Virtual PCs and Virtual Servers implementation and configuration.

•Migrations & Upgrades -Migration from Windows Server 2003 to Windows Server 2008/2012 environment.

•Migration from Exchange 2003 to Exchange 2007 / 2010.

•Migration of Active Directory, DNS, DHCP, Data & Applications.

•Migration from one Active Directory Domain to another (Inter-Forest Migration) .

•Planning, Architecture design and Implementation of Microsoft Exchange Servers in Domain Environments.

•Administration, Configuration & Troubleshooting of Microsoft Exchange Servers in Domain Environments.

•Troubleshooting Exchange Database issues, Public folders issues, Mail flow issues and other day to day issues.

•Management and administration of User Mailboxes.

•Administration, Configuration & Troubleshooting of Active Directory on Windows Server 2000/2003/2008 2000/2003/2008/2011 networks. Active Directory/Group Policy management, maintenance, upgrades and

•Enhancements to increase network efficiency and security.

•Preparing Windows 7 build images adding device drivers and application packages and deploying those to clients using task sequence & Migrations, mandatory profiles, Roaming profiles and Local profiles; Folder Redirection and Offline Files Synchronization.

•Altiris patch management solution.

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