Assistant Customer
Resume:
Experience
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JOB TITLE
Subject Matter Expert !
EMPLOYER
Genpact !
CITY
Jacksonville !
STATE
FL !
START DATE
Jun 2018 !
END DATE
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Current
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NEXT: JOB DESCRIPTION
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
JEREMIAH WHITE
Jacksonville, FL 32244 C: 904-***-**** *************@*****.*** Hardworking with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Lean digital certified
06/2018 to Current Subject Matter Expert
Genpact ҆ Jacksonville, FL
Identified key performance indicators in various projects and guided team members on refining procedures to improve outcomes, leading to productive results.
Audited ads for unsolicited content based on the clientʼs business
Responsible for training agents on the auditory process based on the client policy and procedures.
10/2017 to 05/2018 Customer Assistant
AT&T Inc. ҆ Fleming Island, FL
Effectively used multiple tools to accurately diagnose DSL connectivity issues.
Assisted customers with network configuration as well as port forwarding, ip mapping, user defined.
Also assisted internal and external customers with scheduling appointments and status update
12/2016 to 09/2017 Customer Assistant
Carmax Autocare Center ҆ Jacksonville, FL
Professionally and personally greeting each customer Responsible for credit assessment and probing questions to better assist customer
Also aggressively followed up with customers including pre/ post sale
07/2010 to 09/2016 Customer Assistant
Godspeed Auto ҆ Jacksonville, FL
Responsible for incoming and outgoing appointments calls. Assisted customers with questions regarding their bill or repairs.
Also kept accurate account of inventory and customer premise information
06/1998 High School Diploma
Andrew Jackson High School ҆ Jacksonville, FL
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