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Call Centre Agent

Location:
Mpumalanga, South Africa
Salary:
R8000 +
Posted:
October 05, 2020

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Resume:

CURRICULUM VITAE OF LINDOKUHLE NKOSI

Personal details

Surname: Nkosi

First Names: Lindokuhle Kamogelo

Date of Birth: 1997-11-13

Identity Number: 971**********

Gender: Female

Marital Status: Single

Nationality: South African

Home Language: Siswati

Other Languages: English, Afrikaans, Siswati, Sesotho

Educational Qualifications

Last School Attended: Hoerskool Voortrekker

Grade Passed: Grade 12

Subjects Passed: English (first language)

Afrikaans

Life orientation

Hospitality

Mathematical Literacy

Economics

Business Studies

Tertiary Qualification

Institution: Icollege

Qualification: Business management

Duration: 1 year: 2019-02-04 (didn't complete)

Institution: C.I.C.I.T - ICT and Business Training Academy

Qualification: Basic Computer Skills

Subjects:

Use graphical interface (GUI) based presentation application to create and edit slide presentations: level 1

Use graphical interface (GUI) based word processor to create and edit documents: level 1

Use graphical interface (GUI) based spreadsheet application to create and edit spreadshits: level 2

Duration: 3 months

Year: 2019

Work Experience

Sanbonani Resort, Hotel and Spa

Trained and worked as receptionist and entertainer/musician at Sanbonani Resort, Hotel and Spa

Reception Duties : ● Operate switchboard and answer all incoming calls

● Make and follow up on all bookings

● Welcome and check guests in and out

● Insure all bookings are paid for

● Handle guest complaints

Entertainer Duties : Sing and Entertain Guests at “Meet and Greet” Events

Year : 2019

Duration : June 01 2019 – December 31 2019

Ithubaletu

Call centre agent

Duties : ● Answer calls and place orders for customers

● Ensure all stores have their yumbi printers online

● Ensure all stores telephone lines are active and working

● Handle customer complaints and offer relevant solutions

● Ensure Yumbi and Euphoria Systems function correctly

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Good Typing Skills

Advanced Internet Skills

Hardworking

Good communicator

Team player and fast learner

Hobbies

Reading, Poetry Writing, Sketching, Net surfing

References

Available upon request.

Declaration

I, Lindokuhle Nkosi declare that the information provided above is accurate and of an honest nature.

Regards

LK Nkosi



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