Desktop Support Assistant

CURRICULUM VITAE OF PUMZA PAMELLA BALENI

** ******* *****, ** ******* Street, Southernwood, East London Cell Number: 081******* / 072*******

Email:adgnvj@r.postjobfree.com

PROFILE

I am honest, self-motivated and hardworking person with positive attitude towards my career and life. I’m punctual and sincere, I finish the work given to me in time. I am a fast learner and I’m willing to learn new things. I have good communication skills, telephone skills and I am computer literate.

PERSONAL DETAILS

Identity number : 910**********

Gender : Female

Marital status : Single

Health status : Excellent

Nationality : South African

Home language : Isixhosa

Other language : English

WORK EXPERIENCE

Brief background on professional career

I have a professional experience in Information Technology. I have worked in the industry for 18 Months, I have developed a wide range of skills that would meet the expectations for the IT Technician\ Desktop Support role.

DEPARTMENT OF HIGHER EDUCATION AND TRAINING -14/08/2020 – to date Buffalo City Tvet College - (Lecturer Assistant):

Summary of Duties: - Teaching students

- Invigilating

- Report writing

- Submitting student’s attendance register

DEPARTMENT OF HIGHER EDUCATION AND TRAINING -14/02/2019 – 13/08/2020 Buffalo City Tvet College – (Junior IT technician) Intern Summary of Duties: - End user support

- Desktop support

- Printer support

- Software installations

- Repairing network point & Ethernet cable

- Troubleshooting

- Operating systems installation & upgrade

- Troubleshooting and maintenance

- IT administrator (uploading requisitions & Grv’s)

- Create user account on active directory & resetting passwords

- DHCP

- Answering calls

- Helpdesk (managing tickets)

- VPN

SUN INTERNATIONAL 06/2014 – 12/2015

Boardwalk Hotel (General Worker)

Summary of Duties: - Room attendant

- Turndown service

- Uniform attendant

- Seamstress

EDCON 02/2013- 06/2014

Jet store (Casual worker)

Summary of Duties: -Canvasser

-Cashier

-Floor assistant

-Store room assistant

EDUCATION BACKGROUND

2019 : Elmi College

PC technician (A+)

Network technician (N+)

2018 : Buffalo City Tvet College

: National Certificate Vocational L4

Subject passed : Mathematics

System analysis and design

Computer programming

Data communication and networking

Contact centre operations

English

Life orientation

Extracurricular activities : SRC Academic officer 2018 Peer educator 2016 – 2018

Volleyball player

SKILLS

Microsoft office (word, excel, powerpoint, outlook, access)

Microsoft teams

Notepad

Eversoft

Visual studio basic

ITS

ACHIEVEMENTS

Customer care service

Peer educator

Mentoring and group facilitation course

Good governance leadership workshop

COMPETENCIES AND ATTRIBUTES

Computer skills (Ms Word, Ms Excel, Ms Outlook, PowerPoint, Internet)

Monitoring and Evaluation skills

Report writing skills

Communication skills

Willingness and ability to learn new things

Willingness to travel

Ability to work under pressure

Ability to work in teamwork

REFERENCES

Mrs Q Klass : Supervisor

Jet store

(041-***-****)

Mrs A Buyambo : Housekeeping Supervisor

Boadwalk Hotel

(041-***-****/ 078-***-****)

Mr Dlova : Student Support Service

Buffalo City Tvet College

(043-***-****)

Mr Davani : Chief Network Controller

Buffallo City Tvet College

(043-***-****/ 073*******/ 064*******)

Mrs Hewitt : Campus Head

Buffalo City Tvet College

(043-***-****/ 072-***-****)

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