CURRICULAM VITAE

MD MERAJ KHAN E-MAIL: adgnur@r.postjobfree.com

**/*/* ***** **** Narkeldanga MOBILE: +91-810*******

Kolkata 700011

OBJECTIVE:

Looking forward for an innovative and challenging work profile in an esteemed organization where I can be a pillar in the growth of the organization by reaching my goals in a target oriented time bound approach in each and every task.

EDUCATIONAL QUALIFICATION:

Qualification

School/College

Year of Passing

Percentage

SSLC

Momin High School

2008

58.75%

Diploma in Information Science & Technology

SCT Polytechnic, Bangalore

2012

73.44%

Technical skills:

Knowledge on Windows XP, Windows 7, Windows 8

Assembling of computer hardware and maintenance and troubleshooting of computer and peripheral device

Printer hardware maintenance and configuration

Application software (MS Office, Adobe etc)

Wi-Fi configuration and Wi-Fi device maintenance

1. Windows:

Windows installation and configure (Windows XP, Windows 7, Windows 8)

User Administrator

Configuring Printer Administration

File system backup and restoration

2. Linux:

Installation and configuration

User Administration

File system backup and restoration.

Professional Experience:

Designation: Desktop Support Engineer (Dynacons Systems & Solutions Ltd)

Placed at: Vodafone India, Kolkata

Duration: 2nd January 2017 to 30th Decmber 201ll

Summary

Configuring and Troubleshooting Wi-Fi Router.

Installation and Troubleshooting of Application like MS office 2007, Lync 13, Adobe.

Coordinating and managing vendor management.

Data recovery using multiple software’s (Get Data Back, HBCD, Recuva).

Troubleshooting User’s system through Remote desktop, Remote Assistance and TeamViewer.

Logging, closing, and tracking incidents on Remedy ticket tool.

Tracking and handling assets through PC visor managed service tool.

Assisting the network troubleshooting server network problems and conflicts.

Troubleshooting and repairing work of wired line, wireless line.

Installation and Troubleshooting of Windows XP, Windows 7, Windows 8 and Windows 10.

Installation of Windows Server.

Troubleshooting hardware related issues in Desktop/Laptop.

Provide technical support for VC/LAN.

Outlook 2007, 2010 and 2013 configuration and troubleshooting.

VM configuration and troubleshooting.

Symantec installation and maintenance.

Designation: Customer Support Engineer (Allied Digital Service Limited – Partner Dell)

Placed at: Allied Digital Service Ltd., Bangalore

Duration: 9th September 2015 to 25th August 2016

Job Summary:

Comprehensive understanding of networking concepts pertaining to LAN & WAN, information security, IT communication, and maintenance in multi-platform environments. Adept in analyzing information system needs, evaluating end-user requirements.

Installation & Troubleshooting of Application like MS office 2007, Lync 13, Adobe.

Data recovery using multiple software’s (Get Data Back, HBCD, Recuva).

Troubleshooting User’s system through Remote desktop, Remote Assistance and TeamViewer, Ammyy Admin.

Tracking and handling assets through PC visor managed service tool.

Assisting the network troubleshooting server network problems and conflicts.

Troubleshooting & repairing work of wired line, wireless line.

Installation and Troubleshooting of Windows XP, Windows 7,Windows 8.1

Troubleshooting hardware related issues in Desktop/Laptop

Provide technical support for VC/LAN.

Outlook 2007, 2010 and 2013 configuration and troubleshooting.

Designation: Technical Helpdesk Coordinator (Crown Solutions India Private Limited– Partner to Wipro InfoTech)

Placed at: Vijaya Bank, Bangalore

Duration: 17th March 2014 to 8th Jan 2015

Job Summary:

Handling entire internet banks Operations for Vijay Bank.

Receiving, Processing and validating the new internet banking request from the clients.

Solving discrepancy and queries related to internet banking for the clients.

Played a vital role in documentation of the Process.

Training of new Partners.

Timely reporting to all the clients assigned.

Regular follow up with the clients in terms of the new internet banking request and queries.

Providing Authentication for the clients for the use of internet banking services.

Internet banking process walkthrough for existing clients and new clients.

Liaise with different department of Vijay bank for the queries raised by the clients and sending update to the client with earliest turnaround time for the queries raised.

Escalate unresolved issues to the Top Management.

Designation: Technical Helpdesk Coordinator (Apex Services – Partner to Wipro InfoTech)

Placed at: Wipro InfoTech, Kolkata

Duration: 04th February 2013 to 24th November 2013.

Job Summary:

Receive and record technical and/or application support calls from end users.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Provide initial assessment of urgency and business impact on all support calls.

Manage service requests, software installations, new computer setups, upgrades, etc.

Record incident resolutions in the Help Desk tool.

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, and Windows XP, desktops, laptops, printers, basic LAN /WAN connectivity and others as assigned.

Ability to work independently and in a team environment.

Ability to communicate well with internal and external contacts.

PERSONAL INFORMATION

Full Name : MD Meraj Khan

Father Name : MD Mushtaque Khan

Date of Birth : 8th November 1990

Place of Birth : Kolkata

Sex : Male

Marital Status : Married

Child : Two boy

Nationality : Indian

Religion : Muslim

Language Known : English, Hindi, Urdu, Bengali

Hobbies : Reading holly Books, Playing Football

Passport Details:

Passport no : K0471930

Date of issue : 14/03/2012

Date of expiry : 13/03/2022

I hereby declare that the above furnished information is true and fair to the best of my knowledge.

Place: Yours sincerely,

Kolkata Md. Meraj Khan

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