Manager Service
Resume:
KIMBERLY DELA CRUZ LIBRES
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
DATE OF BIRTH: MAY 6, 1993
GENDER: FEMALE
AGE: 27 YEARS OLD
HEIGHT: 5’5” WEIGHT: 58 KG.
NATIONALITY: FILIPINO
CURRENT ADDRESS: 1209 ELENA STREET TONDO
MANILA, PHILIPPINES
CONTACT NO.: +63-917-***-****
EMAIL: ***************@*****.***
C A R E E R O B J E C T I V E S:
A HIGHLY COMMITTED INDIVIDUAL SEEKING A CHALLENGING AND REWARDING CAREER. OFFERING 5 YEARS OF HOSPITALITY EXPERIENCE AND ENTHUSIASM FOR EXCEPTIONAL CUSTOMER SERVICE.
E M P L O Y M E N T H I S T O R Y:
FEB 2020 – PRESENT Rambla Rockwell
Rockwell, Makati City
General Manager - OIC
JOB DUTIES:
• Establishes restaurant business plan
• Develop and implement strategies to increase sales
• Controls purchases and inventory
• Control operational costs
• Maintains operations by preparing policies and standard operating procedures; implementing production,
productivity, quality, and patron-service standards; determining and implementing system improvements.
• Coordinate daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
FEB 2019 – FEB 2020 Tomatito Manila
Bonifacio Global City, Taguig City
Restaurant Manager
JOB DUTIES:
• Manage and oversee the entire restaurant operation
• Ensuring guest satisfaction
• Organize and supervise shifts, manage and lead staff
• Control costs and minimize waste
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales
OCT 2018 – FEB 2019 Tomatito Manila
Bonifacio Global City, Taguig City
Restaurant Supervisor
JOB DUTIES:
• Oversee all FOH and BOH restaurant operations
• Ensure maintenance of equipment by calling for repairs
• Monitor restaurant supplies and inventory
• Responsible for reimbursement of petty cash
• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions
MAR 2018 – OCT 2018 Tomatito Manila
Bonifacio Global City, Taguig City
Captain Waitress
JOB DUTIES:
• Perform opening and closing duties
• Monitor dining area to ensure best customer experiences.
• Help customers with their inquiries and resolved issues promptly.
• Perform administrative activities
• Manage monetary deposits and server reports on daily basis.
• Assist manager with making plans for big group
• Follow company policies and procedures regarding the handling of cash, property, products and equipment
• Audit inventory levels to ensure product availability, and order products as necessary.
NOV 2016 – MAR 2018 Tomatito Manila
Bonifacio Global City, Taguig City
Food Server
JOB DUTIES:
• Maintain full knowledge of food and bar items and make recommendations
• Deliver quality food and beverage service to guests in a responsible manner.
• Ensure the guest satisfaction with the food and service.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, etc.
• Maintain accurate guest charge accounts & present bills FEB 2016 – OCT 2016 Torch Restaurant
(8 months) Greenbelt 5, Makati City
Food & Beverage Server/Receptionist/Cashier
JOB DUTIES:
• Greets guests and present the menu
• Suggest food and beverages to the guest and also
• Performing basic cleaning tasks
• Provide attentive service to customers such as refilling drinks as needed and checking in during meals
• Promptly address customer service issues and refer customers to management when necessary
• Collect payments
FEB 2014 – JAN 2016 Philippine Postal Corporation
(1 year & 11 months) Central Mail Exchange Center, AMED – Pasay City Administrative Secretary
JOB DUTIES:
• Composes letters, memorandum, develops charts,
graphs, and diagrams
• Answers telephone, takes messages and answers
inquiries within assigned scope of responsibility
• Open, sort, and distribute incoming correspondence, including faxes and email.
• To produce correspondence and documents and
maintain presentations, records, spreadsheets and
databases;
• Photocopying and printing various documents
Data Encoder/Mail Sorter - SSS ID System
JOB DUTIES:
• Accurately and efficiently encodes information
• Open and label mail containers.
• Prepare incoming and outgoing mail for distribution.
• Examine, sort, and route mail.
• Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
MAR 2012 – OCT 2012 Cheetah Bar & Restaurant
(7 months) Brick Road, Sta. Lucia East Grand Mall, Cainta, Rizal Food and Beverage Server/Cashier (Part-time)
JOB DUTIES:
• Greet patrons, present menus
• Take food and beverage orders
• Serve all food and beverage orders efficiently
• Ensure guest satisfaction
• Maintain accurate guest charge accounts & present bills
• Ensure that the dining room area is properly set, always clean and tidy
E D U C A T I O N I N F O R M A T I O N:
2009-2013 Tertiary
Bachelor of Science in Tourism Management
Arellano University – Manila, Philippines
2005-2009 Secondary
Tondo High School – Manila, Philippines
1999-2005 Primary
Isabelo Elementary School – Manila, Philippines
P E R S O N A L I N F O R M A T I O N:
• Self-motivated/Initiative/Fast Learner/Effective team player
• Proficient in MS Word, Excel, PowerPoint& Internet
• Multi-tasking capability
• Effective Communication & Interpersonal Skills
• Have the ability to work under pressure
• Able to work a varied schedule, including weekends, holidays and evenings
• Experienced in OPERA system, Knowledgeable in POS system
• Passionate to provide excellent customer service
• Knows how Hospitality Services and Operations
• Excellent skills in maintaining cleanliness & personal hygiene standards C H A R A C T E R R E F E R E N C E S:
Mary Roseann Iratay
Restaurant Manager – Las Flores Podium
Paul Joshua Carandang
Kitchen Manager – Rambla Rockwell
I hereby certify that the above information
given is true and accurate.
KIMBERLY DELA CRUZ LIBRES
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