Engineer Salesforce
Resume:
JITENDER PRAJAPATI
SENIOR QUALITY ASSURANCE ENGINEER
PROFILE
Highly Goal Oriented Quality Assurance Professional with 5 years of experience in testing and certifying Web Services and Web Application. Expertise in Manual, Functional, Database,Performance and Salesforce Testing across all phases of STLC.
CONTACT
PHONE:
EMAIL:
adgnrx@r.postjobfree.com
TOOLS,TECHNOLOGIES & SKILLS:
Basics of Java, Selenium, JMeter, Postman, API Testing, Manual testing Regression Testing Web Application Testing, Performance Testing, Data base testing, SFDC Testing.
AWARDS & ACHIVEMENTS:
Delivered VOP project without any UAT bug and Post Production issue being the only QA resource.
Received “Accountability” for Delivering successful demo to all the stakeholder.
Got “Unstoppable Award for Delivering VOP without UAT and Production Issue.
”Accountability “award for VOP project for coordinating with Onsite team / third party to get /update the required information to meet the project timelines.
”A-Team” Award for delivering the THOR project successfully even the timelines were tight.
Analyzed the salesforce error and did load test to reproduce and to verify after fix to deliver quality product for VOP and THOR projects.
Received “A-Team” Award for Content Engine project.
Awarded “HatsOff” Award for “Answers” project.
Awarded “HatsOff” for THOR project for THOR Load test and for taking up Ad-Hoc request from client in shutdown period and delivering them with in strict deadlines.
EDUCATION
Army School, Nasirabad
Completed matriculation and secured 71.4 % [2009]
Kendriya Vidyalaya, Nasirabad
Completed Intermediate and secured 67.4 % [2011]
JNIT, Jaipur
Completed B.Tech in Electronic and Communication and secured 66.8 % [2015]
WORK EXPERIENCE
Zenoti - Software Engineer II – QA( Products )
Project / Module : Marketing (Memberships / Packages / Gift Card / Discounts/ Campaign ) [Sept 2019- till date]
Description: Marketing module consists of Memberships, packages, Gift cards, promotion, discounts, campaign which helps the clients to retain the customers by providing offers to their guests.
Responsibilities :
1)Lead / SPOC for Marketing Module
2)Worked on Functional, sanity, integration and regression Testing. Understanding the requirement/enhancements and functionalities
3) Active participation in spec review and providing insight
4)Defect Tracking and reporting.
5)Handled all the change request that were frequent due to agile methodology.
6)Preparing test cases and identifying Scenario Test cases.
7)Preparing Test Plan and Test strategy
8) Handling Customer reported defects and replication .
9) Testing the system functionality for Webstore, CMA, Zenoti mobile .
10)Data Base Testing
11)Preparing Test cases, Test scripts for release and hot fixes.
12)Mentoring and guiding colleagues in the same module .
Mindtree Limited - Senior QA Engineer [Client Location- April 2018–August 2019]
Project Name : Voice of Player [Feb 2019 – August 2019]
Description: The VoP program will capture the entire WWCE signature experience to provide real-time, actionable feedback to every level of the organization. The program will consist of 3 elements, 1) Listen, 2) Analyze/Report, and 3) Act.
Responsibilities :
13)Worked on Functional, sanity, integration and regression Testing.
14)Understanding the Clients requirement and functionalities
15)Defect Tracking and reporting.
16)Handled all the change request that were frequent due to agile methodology.
17)Preparing test cases and identifying Scenario Test cases.
18)Preparing Test Plan and Test strategy
19)Preparing Load Test Plan
20)Google analytics events for different browsers and devices.
21)Cross Browser and Device testing.
22)Creating test data from AEM and validating the same in AWS.
23)Load Testing using JMeter.
24)Content validation.
25)Test Data generation for Load Test.
26)API Testing using Postman tool
27)Localization Testing.
28)Coordinating with Third Party to get the issues resolved
29)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tool and technologies: Jira, Test rail, Salesforce, Salesforce-lighting Postman, Google analytics. AWS, JMeter.
Project Name: THOR : Term of Service [April 2018 – Jan 2019]
Description: THOR is a ToS petitioning system built to receive petitions for ToS violation from game studios users and, to provide advisors the ability to validate petitions and take content or account actions against the offenders when appropriate.
Responsibilities:
1)Worked on Functional, sanity, integration and regression Testing.
2)Understanding the Clients requirement and functionalities
3)Defect Tracking and reporting.
4)Handled all the change request that were frequent due to agile methodology.
5)Preparing test cases and identifying Scenario Test cases.
6)Google analytics events for different browsers and devices.
7)Cross Browser and Device testing.
8)Creating test data from AEM and validating the same in AWS.
9)Load Testing using JMeter.
10)Case and Event Archival verification.
11)Content validation.
12)Test Data generation for Load Test.
13)API Testing.
14)Data Base Testing
15)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tool and technologies: Jira, Test rail, Salesforce, Salesforce-lighting Postman, Google analytics. AWS, JMeter.
Mindtree Engineer / QA Engineer [ May 2016-APR-2018]
Project Name : Player Insight Network Program [Nov 2017 – April 2018]
Description: PIN will improve how player data is shared within. The Pin Database is intended to contain all player impacting data from around the company include the customer experience data from WWCE. Integrate the WWCE systems with the other customer facing sites, PIN system to allow the Player Network to store and utilize WWCE data.
Responsibilities
1)Worked on Functional, sanity, integration and regression Testing
2)Understanding the Clients requirement and functionalities
3)Defect Tracking and reporting.
4)Handled all the change request that were frequent due to agile methodology.
5)Preparing test cases and identifying Scenario Test cases.
6)Google analytics events for different browsers and devices.
7)Cross Browser and Device testing.
8)Creating test data from AEM and validating the same in AWS.
9)Localization Testing.
10)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tool and technologies: Jira, TestLink, Salesforce, Postman, Google analytics. AEM, AWS.
Project Name : Arabic Support [June 2017 – November 2017]
Description: Support of Arabic locale to player facing site to provide good customer support and support the handling of contact channels like email, phone chat for Agents .Fully functional support for Arabic locale customer.
Responsibilities :
1)Worked on Functional, sanity, integration and regression Testing
2)Understanding the Clients requirement and functionalities
3)Defect Tracking and reporting.
4)Handled all the change request that were frequent due to agile methodology.
5)Preparing test cases and identifying Scenario Test cases.
6)Test data preparation
7)Creating Automation scripts for assigned test cases.
8)Executing Automation suite and generating reports .
9)Google analytics events for different browsers and devices.
10)Cross Browser and Device testing.
11)API Testing
12)Localization testing
13)Article creation from AEM using different components.
14)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tool and technologies: Jira, TestLink, Salesforce, Postman, Google analytics, AEM.
Project Name : Self-Service [March2017 – June 2017]
Description: Several WWCE processes require Agents to sift through logs, or collect player information that could easily be automated to save Advisor time and eliminate the need for the player to contact WWCE Self-service projects are designed to reduce live contact demand and lower player effort needed to resolve our highest, self-solvable contact issues.
Responsibilities:
1)Worked on Functional, sanity, integration and regression Testing
2)Understanding the Clients requirement and functionalities
3)Defect Tracking and reporting.
4)Handled all the change request that were frequent due to agile methodology.
5)Preparing Test Plan and Test strategy
6)Creating Automation scripts for assigned test cases/User Stories .
7)Executing Automation suite and generating reports
8)Preparing test cases and identifying Scenario Test cases.
9)Test data preparation
10)Google analytics events for different browsers and devices.
11)Cross Browser and Device testing.
12)API Testing
13)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tool and technologies: Jira, TestLink, Salesforce, Postman, Google analytics.
Project Name : Answers HQ [Dec 2016 – March 2017]
Description : Answer HQ is platform where player gets community to get help .Players are facing a challenge with their favorite game or need help leveling up, or you just want to meet and help other players,. Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helping layers:
Responsibilities :
1)Worked on Functional, sanity, integration and regression Testing
2)Understanding the Clients requirement and functionalities
3)Defect Tracking and reporting.
4)Handled all the change request that were frequent due to agile methodology.
5)Preparing test cases and identifying Scenario Test cases.
6)Google analytics events for different browsers and devices.
7)Cross Browser and Device testing.
8)Localization Testing
9)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tools and Technologies: SFDC testing, JIRA, Test link, Database Testing, Google Analytics.
Project Name : Unified View [July 2016–Dec 2016 ]
Description: Real Time Dashboard website for Admin to monitor the SLA for cases (request raised by customer) for all channels like Phone, email, chat to get the real-time update and to act accordingly.
Responsibilities :
1)Worked on Functional, sanity, integration and regression Testing
2)Understanding the Client Requirement and functionalities
3)Preparing test cases and identifying Scenario Test cases
4)Handled all the change request that were frequent due to agile methodology.
5)Defect tracking and reported.
6)Creating Automation scripts for assigned test cases.
7)Executing Automation suite and generating reports
8)Data base testing
9)Cross Browser and Device testing
10)Participating in Daily Status Meeting and coordinating with onsite/offshore counterpart to get / update required information
Tools and Technologies: SFDC testing, firebase app, JIRA, Test link.
Mindtree Limited, Campus Mind
Orchard Learning Program [31st Jan 2016 –1st May 2016] :
Self-Learning Program for fresher, learns the skill set assigned and assessed by the lead assigned. Learned Java, Software Testing methodology and Selenium.
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