NIKKI LYNN D ALVAREZ

#** ******* **

Barangay San Isidro, Taytay, Rizal

Contact #: 094********

Email: adgnr4@r.postjobfree.com

OBJECTIVE

To be a part of a competitive team where I can learn

and develop my skills leading a company to success.

PERSONAL INFORMATION

Age: 31

Date of Birth: November 8, 1988

Place of Birth: Taytay, Rizal

Civil Status: Married

Religion: Roman Catholic

Gender: Female

SKILLS AND COMPETENCIES

Ability to develop optimal strategic plans and follow through to success.

Work hard – win-win professional attitude to work.

Computer Literate

Eager to listen and learn.

Good interpersonal skills – Good skills in management and communication.

EDUCATIONAL ATTAINMENT

ICCT COLLEGES

Bachelor of Science in Business Administration

Information Management (Graduated)

Cainta, Rizal (December 2010)

Pamantasan ng Lungsod ng Pasig

Bachelor of Science in Computer Science (Undergraduate)

Pasig City (June 2005 – September 2006)

WORK EXPERIENCE

Data Cleanser/ Telemarketer: Frontier Software Asia Philippines Inc.

(July 2015-March 2020)

Prepare and review current information of the organisation in Frontier Software Prospects System.

Undertake telephone activities.

Validate and update information on Frontier Software Prospects System.

Ensure all needed documentation is done to the highest standard.

Ensure Database is kept up to date. (Australia, New Zealand, Philippines)

Identify shortcomings in telemarketing systems and propose solutions.

Despatch email to prospects if requested and as follow up to telemarketing activities.

Communicate progress on follow up sales leads through email and by use of the Frontier Software Prospects System.

Create call summary databases for call outs done.

Respond to prospects and customer enquiries.

Work in accordance with legal and statutory requirements, company ISO policies and procedures.

Assist and comply with the company quality system and workplace health and safety measures.

Any other tasks assigned from time to time by team leader / manager.

Accenture Philippines

(February 2014 – July 2015)

Claims Analyst and Processor

Process claims of existing members

Accenture Philippines

(November 2013 – February 2014)

Data Analyst

Enrol new members in US Healthcare Card

Update Database of new and existing members

CITIBANK NA

(October 2012 – July 2013)

Marketing Officer – Cards Department

Update the address and other details of the Card Holders

Help in processing daily routine of the Marketing Manager

Send promo mechanics to the Card Holders via Telephone and Email

Send rewards to the card holders

IBM Philippines Inc

(September 2010 – December 2010)

On the Job Training HR Department

(February 2011 – June 2012)

Executive Secretary to the CFO

Update the Daily, Weekly, and Monthly Meetings of the CFO

Help the CFO and all the Finance Team secure room for their Meeting

Help the CFO in his Business Travels and Accomodations

Email and Chat Management

SEMINARS AND WORKSHOP

Certified Payroll Professional Program (2018)

TRAININGS AND CERTIFICATION

Certified Payroll Professional (National Institute of Accounting Technicians) – 2018

CHARACTER REFERENCE

Mr Jay Buenazedacruz

Web Developer

Frontier Software Asia Philippines Inc.

Contact #: 091********

Ms Heidy L Quidlat

Telemarketer

Frontier Software Asia Philippines Inc.

Contact #: 4034773 local 121

Mobile #: 094********

Contact this candidate