RIKKIELIZ DIONISIO

adgno2@r.postjobfree.com 415-***-**** LINKEDIN.COM/IN/RIKKIDIONISIO

Skills Summary

I am an experienced leader with a demonstrated history of working in operations, sales, and customer relations/employee experience. Through this I have gained immeasurable professional and person growth and development through being in service of others. Experience

Assistant General Manager, Equinox

June 2018 - Current

o Motivate and lead a team of 100 employees in a dynamic workforce o Ensure smooth and efficient operational procedures within all departments that result in consistently positive Net Promoter Scores (Medallia) o Oversee all scheduling, payroll, inventory management, and adhering to budgets on a monthly, quarterly, and yearly basis for all departments o Personally develop content to teach Personal Trainers on understanding the importance of operational excellence to excel in their individual business General Manager, 24 Hour Fitness

December 2012 – June 2018

o Manage a team of 50 employees to achieve overall club revenue, staff, and member experience

o Exceed revenue budges with specified profit amounts; Led 2 profitable clubs that exceeded club all time revenue highs

o Partnered with Learning and Development teams to create training curriculum for new company roles

o Prepare monthly club business plans to deliver on revenue and profit and loss variance reports to peers, Distract Managers, and Regional Vice Present Operations Manager, 24 Hour Fitness

September 2014 – November 2016

o Focused on supporting and enhancing the member experience and increasing member retention through operational excellence

o Exceed revenue budges with specified profit amounts; Led 2 profitable clubs that exceeded club all time revenue highs

2

o Developed training program and modules for newly rolled out “ Service Expert” role o Prepare monthly club business plans to deliver on revenue and profit and loss variance reports to peers, Distract Managers, and Regional Vice Present Assistant Sales Manager, 24 Hour Fitness

September 2014 – November 2016

o Worked alongside Sales Manager to lead team to achieve largest sales budgets in the district

o Achieved and exceeded personal sales goals and ancillary services through strategic planning – outreach, in-club lead generation, partnerships with businesses o Cultivate a pipeline of corporate partnerships with businesses (50-10,000 employees) to provide consistent revenue potential

o Build long-lasting relationships with potential and current members in order to maintain an engaged community and strong referral base

o Maintained current knowledge of key competitors

Education

Colorado State University, Global Campus - 2018

Human Services

Awards and Acknowledgements

Equinox

o 2018 Corporate Club of the year

o 2018 King of the Hill

o November 2018 Employee Spotlight Winner

o October 2019 Promoted to Assistant General Manager for Beale St. pre-sale and club grand opening

24 Hour Fitness

o Two4Her District Contributor advocating women’s leadership initiatives o November 2017 Sales Contest/All Time Revenue High Winner putting on 277 new members

Contact this candidate