Customer service representative
Resume:
TAMIL SELVAN.R.K
South madha kovil st,
Royapuram,Chennai13.
Contact no: 735-***-****
Email ID: **************@*****.***
OBJECTIVE
I look for an opportunity where I can focus on a challenging career in an organization which give me a scope to update knowledge in every step. I must prove myself as a good team member and perform my duties with best abilities to deal with as many projects try my level best to get success.
EDUCATIONAL QUALIFICATION
MBA in Human Resource Management from Anna University distance education(2017-2019).
B.E. in Computer Science from Jaya Engineering College with 70%(2013- 2017).
HSC from Vani Vidhyala Higher Secondary School with 70%(2012-2013).
SSLC from Blessings Matriculation Higher Secondary School with 75%(2010-2011).
TECHNICAL EXPERTISE
Programming Languages
C,C++,Core Java, c# basic framework
Development Tools
Eclipse,Umbrello,Visual studio 2012/2010
Databases
My SQL Server
Web Development
HTML, HTML5, CSS, Java Script, JQuery, JQuery Plugins
Operating Systems
Win XP, Win Vista, Win 7,Win8, LINUX
Standards
MS Word, MS Excel, MS PowerPoint
Testing types
Manual Testing,Automation Testing
Automated Testing Tools
Selenium
Testing Framework
TestNG, Data Driven Testing,Cucumber
Bug Tracking Tools
JIRA
Source Control
GitHub
Work Summary
Very Good understanding of Software Development And Testing (SDAT).
Good knowledge in Software Testing Life Cycle (STLC).
Knowledge in Testing Methodology, agile model.
Experience in preparation of Test cases and executing the same.
Experience in requirement validation, functional, integration.
Good knowledge in Re-testing and defects fixed by developer.
Knowledge in Test design techniques like Equivalence Class Partitioning and Boundary value analysis.
Expertise in Defect Life Cycle / Bug Life Cycle.
Experience in Smoke Testing, Sanity Testing and Functional Testing, end-to-end application testing.
Knowledge in Adhoc Testing, Acceptance Testing, performance testing.
Experience in Automating Web Application Testing using Selenium WebDriver with TestNG and Cucumber framework.
Role and Responsibilities:
Attending project review meetings
Good knowledge in Agile Methodology.
Involvement in creating of the test cases, Test Scenarios and Test Data.
Attending Scrum daily and Clarifying issues
Performing testing on the application based on the requirement
Verifying and executing the test cases for automating the testing procedure.
Preparation of automation tests using Selenium TestNG.
Preparing test suites for automation tests using Cucumber Framework.
IMPLANT TRAINING AND WORKSHOP
Had An Industrial Visit in BSNL Organized by our College
Web Programming Using Foss Tools Workshop
Additional Course
Selenium Testing Certification at Fita Academy
ACADEMIC PROJECT
Project: Progressive Duplicate Detection
INTERNSHIP
Completed my internship in “ INFOSOFT TECHOLOGIES PVT LTD” based on project “PROGRESSIVE DUPLICATE DETECTION” and duration was from JAN 2017 to MAY 2017
Language of Implementation: .net
Duplicate detection is the process of identifying multiple representations of same real world entities.
Today, duplicate detection methods need to process ever larger datasets in ever shorter time: maintaining the quality of a dataset becomes increasingly difficult. Progressive duplicate detection algorithms that significantly increase the efficiency of finding duplicates if the execution time is limited.
Program Objectives
The program will encompass the various aspects of enterprise app development and covers the following objectives:
Understand and implement object-oriented concepts using Java technology programs
Write SQL queries to retrieve, manage, and manipulate data
Design responsive Web/enterprise apps using HTML5, CSS3, and various JavaScript frameworks such as Bootstrap & AngularJS
Build persistent and loosely coupled Web apps using Hibernate and Spring technologies
Build RESTFull Web Services
Program Modules
Core Java
Oracle Database
HTML5 & CSS3
Web Services
WORK EXPERIENCE
Name of the Organization: Sitel India Private Limited.
Department: Service and Delivery Operations.
Role: Technical Support Executive (Handling Technical support queries and quality in E-chat, providing the precise solution with quick resolve depending upon the policies derived for it.)
Process: E- chat Canadian process (Instacart) and then Internally moved to Bell Canada (Bell.ca) We will be handling the Canadian customers contacts like issues with(Bell Homephone, Bell Fibe TV, Bell Satellite TV, Bell Internet ideo, Bell Email).
Duration: Since March 19, 2020 – August 07, 2020.
Name of the Organization: Sutherland Global Services Pvt. Ltd.
Department: Service and Delivery Operations.
Role: Technical Support Consultant (Handling Technical support queries abd quality in E-mail, providing the precise solution with quick resolve depending upon the policies derived for it.)
Process: Amazon.com and Amazon.ca (Amazon Video, Cloud Drive, Music, Fire TV and Amazon Appstore).
Duration: Since November 1, 2018 – January 31, 2020.
Name of the Organization : Agni Business Centre
Department: Tele Marketing
Role: Customer support Executive(Taking calls of the local customers and explaining about the new projects that are implemented by Agni construction and builders upon the norms for it.)
HOBBIES
Reading books
Playing cricket
INTERPERSONAL SKILLS
Ability to rapidly build relationship and setup trust
Ability to cope up with different situations
Honest,Sincere and a hardwork with high level of integrity
Ability to take everything in a easy way
PERSONAL DETAILS
Date of birth : 30.03.1995
Father's Name : Mr. C. Raju Krishnen
Language known : Tamil, English, Hindi
Nationality : Indian
Marital Status : Single
DECLARATION
I hereby solemnly declare that the details furnished above by me are true to the best of my knowledge.
DATE:
PLACE:Chennai (TAMIL SELVAN)
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