Customer Service Support

Mahmoud Moussa

Annandale, VA ***** **************@*******.***

(571) 201- 5203

Skills

• Microsoft Word, Excel, Access, PowerPoint, Outlook OS systems, and Apple, Customer Service,

• TCP/IP, DNS, DHCB,LAN windows server 2008, 2012.

• Great planning and organizational skills, Ability to solve problems

• More than five years of extensive experience in providing excellent customer service

• Excellent at time management and general accounting principles.

• Complete knowledge of supplies, equipment and services ordering and inventory control Work Experience

Technical Support

National Congress of American Indians (NCAI) - Washington, DC January 2019 to Present

• Management of corporate servers (Active Directory,)

• Administer and Maintain Active Directory Windows Servers, Domain Controllers, and manage Group Policy (GPOs)

• Patch management, system backups

• Desktop/laptop imaging and rebuilds

• Laptop/Desktop user support and troubleshooting

• Wireless Network Management

• New Hire Orientation training (for laptop and IT services)

• Asset tracking

• Maintains and supports audio and video systems in conference rooms. Technical Support

Centerplate INC Washington Convention Center- Washington DC Feb 2016 - 2019

Walter E. Washington Convention Center

• Installs Troubleshooting system and network problems.

• Manage Windows Server, Active Directory services, Exchange mail server and troubleshooting Microsoft applications.

• Develop and maintain PC images, and deploy images to new hardware for installation at user's workplace.

• Install wireless and network printers.

• Server support for creation of and maintenance of share folders and printer queues.

• Troubleshooting office 365.

• Set up new users, including both account configuration and initial training and orientation, and account creation.

Technical Support

Washington Metropolitan Area Transit Authority - Washington, DC 2015 to 2016

• Troubleshooting system and network problems.

• Monitoring and maintaining computer systems and networks;

• Finding solutions to problems and fixing a major fault on the operating System Technical Support – Part Time

Arlington Public Schools - Arlington, VA

2015 to 2016

• Installing and configuring computer systems;

• Monitoring and maintaining computer systems and networks; • Troubleshooting system and network problems.

• Finding solutions to problems and fixing a major fault on the operating system Supervisor Customers Service

Federal Parking INC - Arlington, VA

2012 to 2015

• Provided exceptional customer service,

• Handle customer inquiries, complaints, • Billing Questions and payment extension.

• Service requests, Calm angry callers, repair trust, locate

• Resources for Problem resolution and design best-option solutions.

• Interface daily with Internal partners in Accounting, field services, new business clients. Education

Bachelors Degree - Information Systems Cairo Egypt ITIL V3 (March 2015 )

Contact this candidate