Program Manager, Manager on Duty, Records Tech

Andrew Torchia

*** **** **** ** #*, Carbondale, IL, 62901

779-***-****) ***********@*****.***

PROFESSIONAL PROFILE

An adaptable, relational, and organized college student working towards a bachelor's degree in communication, with a minor in marketing at Southern Illinois University. Also has extensive experience in customer service, data management, and teamwork environments. Have been consistently noted as responsible by professors, peers, and managers. Whether working on academic, co-curricular, or professional projects, applying proven organizational, communication, and teamwork skills.

EDUCATION

Bachelor of Communications, Marketing Minor

August 2019- December 2020

SIU Carbondale, Carbondale Illinois

Related Coursework

●Business and Organizational Communication

●Services Marketing

●Professional Sales

Manager on Duty, Peak Sports Club, Loves Park, IL October 2013- August 2019

Give prospective and new members tours of facilities and answer any membership related questions

●Lead and provide assistance to the front desk staff to achieve maximum customer satisfaction and meet sales quotas

●Answer phone calls relating to complaints, issues, or in-depth membership questions

●Upgrade memberships and a variety of different club services through CSI and Helos

●Collaborate with other managers and front desk staff to ensure accuracy of all paperwork and data entry

Records Tech, Dr. Irene Boswell, Rockford, IL August 2017- August 2019

●Convert paper patient charts into electronic format using Paperport, Practice Fusion, and RXNT

●Scan medical documents in the appropriate patient charts and insure proper data organization and HIPAA compliance

●Communicate and collaborate with insurance and law firms releasing proper medical information via email and phone

●Prepare and send HIPAA compliant medical records to different institutions according to patient and firm records requests

Program Manager, Recreation Sports & Services, Carbondale, IL August 2019-Present

Report class attendance numbers to upper management and coordinate how to better improve attendance, and overall satisfaction with group fitness classes

Assist class directors in the set-up, take down, and troubleshooting of audio equipment

Coordinate class times and organize daily activities based on the goals of the organization.

Provide information and guidance to member services to assist with program registration and sales

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