DIVYANK GOSWAMI

adgngi@r.postjobfree.com 919-***-**** LinkedIn

EDUCATION

Duke University (2017 – 2018) Durham, NC

Master of Engineering Management (GPA: 3.6/4.0). GRE Score:320 (Quant Score:170/170). Project Leader at Duke Consulting Club. Academic tutor for Duke athletes. Pro-bono consultant for a pipe organ start-up. Gained proficiency in SQL and Tableau

Indian Institute of Technology Dhanbad (2013-2017) Dhanbad, India Bachelor of Technology in Electronics and Communication Engineering (GPA: 3.8/4.0). Ranked in top Top 2% out of 1M candidates in the Joint Entrance Exam. Joint Secretary of Society of Electronics Engineers. Team Coordinator at NGO that provides free tutors for slum children. Gained proficiency in C, C++, and Java EXPERIENCE

CommScope Inc. (Feb 2019 to Current)

Associate Product Line Manager San Diego, CA

Worked with the product team to gather customer feedback and incorporate in feature and product roadmap planning Chatbot (Link)

Led the chatbot project from ideation to execution to improve the efficiency of customer support

• Vetted the different vendors and chose the best suitable one for the project.

• Documented the business requirements for chatbot for improving customer support.

• Launched the chatbot and met the business objective from week 3 by saving $8000/month by tracking the parameters like call deflection rate, effectiveness rate, etc.

• Observed an overall increase in the customer satisfaction score by 40 % as a result of the chatbot deployment SURFboard Central Mobile Application (Link)

Led the mobile app (SURFboard Central) development project for installing cable modems

• Gathered the customer pain points associated with cable modem installation and conceptualized the plan of mobile app support to assist customers and improve the installation experience

• Collaborated with different teams like the mobile app, customer support, design, and marketing to develop the MVP version of the application

Improving deployed products (Link)

Led maintenance releases for fielded products (cable modems)to improve customer satisfaction by 20%

• Understood the customer issues associated with the existing features, product defects and formulated a plan along with the engineering team to address the complaints

• Prioritized the feature requests and product defects based on the customer impact and implementation efforts to keep the engineering team focused on the high impact items

Beta program management: -

• Managed beta testing programs for the SURFboard product portfolio by writing test plans, interacting with testers to troubleshoot issues, and summarizing the result to the extended team.

• Critical product defects and suggestions were identified before the product launch resulting in savings of over a $1M Mi-Corporation (Summer 2018) Durham, NC

Product Management Intern

Managed the “Mi-Apps” product of an IT firm which creates digital designs of paper forms

• Incorporated customer feedback on different UIs with A/B testing. Increased user satisfaction rate by 20%

• Conducted customer interviews of the target market segment of Environmental Consulting, gathered user requirements, and documented them on the agile platform (Microsoft Visual Studio) by writing user stories and acceptance criteria.

• Assisted CTO in sprint planning. Made assignments to save 10% of the development teams’ time

• Developed prototype for a new feature “data dictionary” for “Mi-Apps” product using the wireframing tool” Balsamiq.” Saved 10% of end-users’ time

• Formulated competitive radar by performing a thorough competitive analysis to bench-mark Mi-Corporation's products and services with that of the market.

ENTREPRENEURSHIP AND LEADERSHIP

Satiator (2015 – 2017) Dhanbad, India

Co-Founder

• Introduced first student-led food delivery venture from city restaurants, generating >$1000 in revenue for the first 100 days of operation with 600 orders

• Hired and supervised more than 10 employees

• Set strategic direction in developing marketing campaign, pricing model, and delivery logistic improvements TECHNICAL ACUMEN

Programming/Application Skills C, C++, JAVA, Python, MATLAB, VBA, PLC (Programmable Logic Controllers) Data Analysis Skills Python (Sci-Kit, NumPy, Pandas), SQL Scripting (MySQL), Tableau, Power BI

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