Information Security Customer
Resume:
Residence
Simi Valley, CA
Phone
********.******.**@*****.***
Linkedin.com/in/jonathan-schoen
Skills
Information security standards
Technical writing
Data analysis
MS Office suite
File sharing and collaboration
applications
Education
Bachelor of Science
Computer Information Systems
California Lutheran University, 2020
JONATHAN SCHOEN
March 2020 -
present
May 2018 - July,
2019
April 2015 - April,
2018
September, 2007
- November, 2013
Information Security Intern
J.D. Power
Performed data analysis and visualization for
executives regarding company-wide phishing simulation using Excel and PowerPoint
Wrote and revised information security policies
including data classification, log management, and the security awareness program to be consistent with NIST standards
Collaborated with Human Resources to update security training curriculum
Contributed to assessments and RFIs
Manufacturing Process Technician
Pro Unlimited (contractor at Amgen)
Picked, dispensed and staged raw materials for Amgen use
Used SAP and MES for material picking and tracking Senior Customer Engagement Representative
Metrolink
Led Customer Engagement Team in assisting train
customers
Optimized lost and found process to double rate of turnaround
Resolved customer concerns in escalated and fast- paced environments
Barista
Starbucks
Built rapport with customers through genuine, efficient customer service
Focused on quality of food and beverages without sacrificing efficiency
Experience
Accomplishments
Heavily-researched and completed a quick-start guide for security awareness training designed for non-technical users (available on LinkedIn)
Received perfect grades on a technical report and presentation on Positive Train Control artificial intelligence technology
Published written works and photographs
Contact this candidate