Security Officer Customer Service
Resume:
SHANNON HALEY
Dallas, Tx ***** · 469-***-****
**************@*****.*** · *******.*****@******.*** Efficient and organized result- oriented Security Officer who approaches security and surveillance with careful reasoning and attentiveness. Excellent communication skills and skilled in incident response. Able to adapt quickly to new environments and very skilled in problem solving. I currently have 8 years in customer service and management skills over time. I attended a Transportation and Logistic class course for 1 year and is currently enrolled in a 4-week extended management and leadership class course.
EXPERIENCE
AUG 2019 - CURRENT
SECURITY OFFICER, ALLIED UNIVERSAL SECURITY
As Security officers we are expected to ensure rules are adhered to. Security officers patrol assigned areas for signs of invasion. We check to see if doors, gates and windows are secured. We must always be on alert, ready for alarms, and to investigate disturbances. We may be responsible for the entry and departure of employees and guests that enter and exit the premises.
JAN 2019 - CURRENT
HOME CLEANING SERVICE, HANDY PRO
As a self-employed cleaner, I was responsible for scheduling all my client’s bookings, bookkeeping, invoice setup. I cleaned homes (private) for clients who booked with me on my app platform.
JUL 2018 – JAN 2019
INVENTORY ASSOCIATE, WIS INTERNATIONAL
As an Inventory Associate, we're responsible for ensuring an accurate count of inventory in the store. At the end of the count we present all the findings to management or the owner. JUN 2017- JUL 2018
HOUSEKEEPING, LA QUINTA INN & SUITES
Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms. Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces.
Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures. NOV 2015- JUN 2017
SEVER/TEAM LEADER, DENNY’S
2
Responsible for the success and failure of your team and the project itself. In charge of supervising, motivating, managing and motivating the rest of the team. Good communication skills since I was required to communicate often with the rest of the team. I was also responsible for greeting customers, taking down food and drink orders, and serve made-to- order meals. I must perform all job requirements while maintaining a professional and friendly attitude.
EDUCATION
SEP 2014
TRANSPORTATION & LOGISTIC, DIVERIFIED VOCATIONAL COLLEGE The successful graduate will be able to demonstrate: customer service skills in detecting and resolving customer complaints and issues; ability to use dispatching equipment and communicate effectively for inbound and outbound dispatches; organizational skills for record keeping creating and interpreting shipping labels, maintaining inventory of shipping/receiving documents utilizing Microsoft Excel or other similar inventory control software, scheduling and tracking of shipments; warehousing skills in inventory management and billing process; ability to correspond with customers, vendors and employees via email and telephone calls; understanding of international trade terms and freight handling regulations as relates to land, ocean and air; strong computer and administrative skills to adequately work in an office environment.
JUN 2005
DIPLOMA, CRENSHAW HIGH
General High School studies.
GPA 3.34, Honor Roll and perfect attendance.
JUN 2020
DIPLOMA, SHAW ACADEMY
This foundation course provides you with key insights, tips and skills to better manage, perform, motivate and ultimately become a successful leader. During this introductory 4-week course, you will learn why management matters, and how successful leaders build high performing teams. Ultimately, leaders develop others to make a significant contribution to their work. If you are looking to increase your skills around management and leadership, and if you believe you have what it takes to lead, then register now to start this evolution. SKILLS
• Conflict Resolution
• Interpersonal Skills
• Time Management
• Problem- Solving
• Communication
3
REFERENCES
Holly Jones
Allied Universal Security
Carol Wilson
Allied Universal Security
214-***-**** opt. 2
Darrell Golson
Allied Universal Security
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