Desktop Support, Network Engineer

ELDRID GONSALVES

Ozone Park, NY, ***** 347-***-**** adgnc8@r.postjobfree.com

SUMMARY

Hard-working and focused Jr Network Engineer bringing over 4 years of networking experience. I’m well versed in several networking protocols, as well as desktop support, and ambitious to expand my skills even further.

EDUCATION

B.A in Computer Science, Queens College Class of 2020

Thomas A. Edison CTE High School

CERTIFICATIONS

CCNA 200-301 (Expires September 2023)

Cisco ID: CSCO12618276

Azure Solutions Architect – In Progress

HIGHLIGHTS

Knowledge on LAN Technology like VLANS, VTP, Inter-VLAN routing, router on a stick

Intermediate knowledge on IGP routing protocols like RIP, RIPv2, OSPF, and EIGRP

Basic configuration experience and understanding of BGP and GRE/IPSEC VPNs

Experienced with ticketing software such as Sipbill

Basic experience in Juniper and Vyatta OS

Experienced with hooking up switches and routers on a server rack

Worked on VoIP PBX software like Taridium (OMNI) and Asterisk

Worked on VoIP phones like polycoms, yealinks, Cisco 79xx, and Cisco SPA series

Knowledge and understanding of SIP protocol and IP Telephony

Experienced with various OS like Microsoft, Mac OS, and Linux

Experienced with Network monitoring technology like Nagios and PRTG

Basic Knowledge of Microsoft Server 2012

Worked with programming languages like Java and Python

Basic Knowledge and skills in SCCM and Office 365

Knowledge and understanding of packet capturing tools like Wireshark

EMPLOYMENT HISTORY

Smart Choice Communications

56 west 45th street, 2nd floor, New York, NY 10036

Position: Tier 1 Network Support

Time: November 2017 – May 2020

Met SLA requirements for troubleshooting circuits and networks of various clients

Monitored client’s circuits with network monitoring software (PRTG and Nagios)

Worked with various service providers to troubleshoot and create carrier tickets for client's circuits (XO, comcast, spectrum, Verizon, Level3, etc)

Staged Cisco 2900 series routers, Cisco 3750 series switches, and VoIP phones as well

Assisted customers with Tier 1 network and VoIP issues

Worked on various trouble tickets with the Sipbill ticketing software

Natural Wireless

East Rutherford, New Jersey

Position: Field Tech

Time: October 2014 – November 2017

Set up WiFi networks for customers in residential areas

Troubleshoot network problems relating to Access points and personal routers.

Assisted customers connecting their devices to the network.

Replaced Access points and provided troubleshooting services for end devices like printers, desktops, etc

NYC Department of Education Peak Enrollment Internship

Position: Field IT Technician

165-65 84th Avenue Jamaica

Time: July 2014 – September 2014

Provided desktop and network support to teachers

Set up computer labs and work stations.

Reimaged and upgraded computers

Staged routers and switches for small LANs

NYC Department of Education DIIT Internship

(CTE Summer Scholars Program) Position: Field Technician Metrotech, Brooklyn Time: July 1st 2013 to August 30th 2013

· Reimaged and upgraded computers and laptops

· Supported employees from other department in troubleshooting their IT related problems.

· Set up computers for new cubicles in the office.

REFERENCES: - References are available on request.

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