POONAM YADAV

**** **** ******, *******, ** ***** • 313-***-**** • adgnb3@r.postjobfree.com

Professional Summary

Master of Public Administration (MPA) candidate specializing in public program evaluation, health policy and programs and management of public and nonprofit organizations. Experienced in resolving patient concerns via phone, email, and face to face; routinely recognized by management and peers for excellent service. Possess strong interpersonal skills; ability to handle training programs and manage staff team and has the capacity to adjust in a fast-changing environment. Objective: Looking forward to an entry to mid-level management positions to leverage my leadership skills in healthcare. Education

Master’s in Public Administration

Wayne State University - Detroit, MI

• GPA: 3.4

• Core Course: Policy Formulation Implementation, Policy and Data Analysis, Statistical Data and Analytics, Healthcare Management

Bachelor of Dental Surgery (BDS) and Public Health Bachelors: Dr. NTR Health Sciences

Skills

Technical Management skills

• Medical charts and report knowledge

• Patient Registration/Staff supervision

• Process Improvement and project

management

• Medical Records, HIPAA, EMR

• Data Analysis & Visualization

• Policy Analysis and Program Evaluation

• MS Excel(advance), IBM SPSS, Adobe, SAS

• Organizational skills

• Communication and listening skills.

• Leadership

• Hiring and training

• Staff development

• Regulatory compliance

Experience

Independently performed highly responsible administrative duties in hospital departmental and service management areas with only general supervision from the Hospital Administrator. Hospital Experience 3+ years

• Front Office Supervisor (9 staff) (1.5 years)

• Administrative Assistant (2 years)

• Knowledge of Medicare, Medicaid and other healthcare policies and programs.

• Process Improvement, Project management, Staff supervision, preparing and assisting in hospital budget. Michigan Municipal Executive (MME) Fellowship: 05/2019- 03/ 2020 Department: City Manager’s Office, City of Plymouth, MI

Work include analysis of city projects, research into new policies and ordinances, preparing information and/or supporting documents for meetings or projects;

Assisting department heads in accomplishing community projects.

Assist in the preparation of presentation materials for engagement with policymakers, regulators, and lawmakers

Develop and execute a strategic approach to achieve the goals of the city.

Attending council and staff board meetings.

Planning and preparing budget for following fiscal year for the city. Data Specialist (Part time), 04/2018 - Current

Mike Ilitch School of Business, Wayne State University – Detroit, MI

• Design and create special programs for tasks such as statistical analysis, data entry and cleaning. Pulling and analyzing reports from "Qualtrics" for career and job placement trends for graduate students and employers. Implement, maintain and adjust data dashboard to support decision-making.

• Obtain and manipulate key data sets including existing data sets (e-collected data via surveys, evaluations and institutional data extracted from the WSU student HANDSHAKE system and the WSU data warehouse). Front Office Supervisor 05/2017- 03/2018

FMS hospital

Assumed complete responsibility for management of the reception and oversight of all personnel charged with operations.

Assessing, planning, implementing and evaluating an education and training curriculum for hospital clinical and non-clinical staff.

Supervising and directing emergency nursing staff including enforcing hospital policy, providing educational support, and assisting in the completion of performance appraisals. Assumes responsibility for orientation of new hire front office employees.

Administrative Assistant, 6/2015 - 04/2017

FMS hospital

Recruit, hire, and sometimes train doctors, nurses, interns, and assistant administrators.

Plan budgets and set rates for health services. Develop and expand programs and services for scientific research and preventive medicine.

Plan departmental activities, evaluate doctors and other hospital employees, creating and maintaining policies, helping develop procedures for medical treatments, quality assurance, patient services, and public relations activities such as actively participating in fund-raising and community health events.

Intern (Medical record retriever)

Release Point Healthcare Facility, Los Angeles, CA

• Check health care reports of patients and do the quality check of the data on the chart.

• Processing the charts for final process to send over to the insurance provider

• Tracking the claims and processing of those patient records.

• Greeting patients, collecting patient information, filling medical forms, updating records, handling administrative aspects, and taking phone calls

Certifications

ALS and BLS certified

IBM Data Science Professional Certificate, SAS certificate

Business and Finance modelling certificate

Projects/Research Paper

COVID Contact tracing volunteer

Mapping of the data points, analyzing and visualizing to recognize effects and minimize impacts- Food delivery program (City of Detroit)(Covid volunteer)

Understanding Public Perceptions of Immunization (Internship Project: 2016)

Health insurance policies evaluation

Union and Hospital Staff Contract Review -Comparison - Wages, Benefits, Scheduling, etc

Job Descriptions -Review/Update/Create descriptions for all positions

Employee Rules & Regulations Manual Update

Updating Facility website

updating social media and web content

Accomplishments

Quality Control- employee for the year certificate

Community outreach project- intern certificate

MME Fellowship (2019-20) with City of Plymouth, MI

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