WIC Certifier

**** ********* **** *** #*****, HENDERSON NV *****

PHONE 775-***-**** • E-MAIL adgn8u@r.postjobfree.com

SHAWN MICHELLE SALADEN

EDUCATION

****/**** **** **** ****** Reno, NV

Diploma

****/**** ******* Meadows Community College Reno, NV Vocational Certificates

WORK EXPERIENCE

02/2020 to present Sunrise Children’s Foundation Las Vegas, NV Lactation Specialist/WIC Certifier

Assist all newly post-partum moms with breastfeeding assistance. Instruct breastfeeding and infant feeding classes. Certify clients to receive WIC package including check eligibility, perform a short nutrition assessment and counsel said assessment. Provide adequate nutrition education depending on clients’ needs. Enter all information into the computer and create an EBT card. Issue all benefits for clients. Schedule all appointments and maintain charts. 10/2019 to 01/2020 Zappos.com Las Vegas, NV

Seasonal

Customer Loyalty Representative

Answer phones and provide the best customer service possible based on Zappos 10 core values: Deliver WOW through service. Embrace and drive change. Create a little fun and weirdness. Be adventurous, creative, and open-minded. Pursue growth and learning. Build open and honest relationships through communication. Build a positive team and family spirit. Do more with less. Be passionate and determined. Be humble.

07/2012 to 6/2018 Community Health Alliance Reno, NV WIC Program Assistant II, WIC Eligibility Worker III, CPA, CLC Assist WIC Manager with any tasks assigned. Schedule appointments for WIC Manager. Answer phones. Certify clients to receive WIC package including check eligibility, perform a short nutrition assessment (vitals, weight, height and hemoglobin check) and counsel said assessment. Provide adequate nutrition education depending on clients’ needs. Enter all information into the computer and create an EBT card. Issue all benefits for clients. Schedule all appointments and maintain charts. Provide referrals according to clients’ needs. Provide breastfeeding support. Complete certain reports required by state (dual participation, chart audits, logs, ect.). Train co-workers in participant centered education in order to serve our clients better. Manage and maintain all breastfeeding equipment. Manage and maintain the Cribs for Kids Program. Maintain logs and data entry for all above programs. Develop appropriate nutrition education materials for State WIC Program according to USDA guidelines. Teach healthy cooking classes in an industrial kitchen. Record minutes for monthly meetings. Fill in wherever needed when an employee would call in sick. 12/2004 to 7/2012 Saint Mary’s Hospital Reno, NV

WIC Eligibility Worker III, CPA, CLC

Certify clients to receive WIC package including check eligibility, perform a short nutrition assessment and counsel said assessment. Provide adequate nutrition education depending on clients’ needs. Enter all information into the computer and create an EBT card. Issue all benefits for clients. Schedule all appointments and maintain charts. Provide referrals according to clients’ needs. Provide breastfeeding support. Complete certain reports required by state (dual participation, chart audits, logs, ect.). Train co-workers in participant centered education in order to serve our clients better and provide excellent customer service. 01/01/2012 to 08/01/2019 Law Office of Douglas K. Fermoile, Esq. Reno, NV Legal Assistant (per diem)

Answer phones, greet clients, schedule clients, schedule Mr. Fermoile’s events and lunches, draft up legal documents, draft letters, accounts receivable/payable, sort through files, filing, electronic filing of legal documents, request documents needed for cases, court clerk, and any other task asked of me.

06/2007 to 06/ 2008 Sodexo

Sports and Leisure Events/Promotions Reno, NV

VIP cocktail waitress, VIP bartender, supervisor for certain events, catering, snack bar attendant, and cook. Take orders from sectioned off VIP areas for various sporting events, make drinks and pour beer at VIP bar for various sporting events, supervise food stands and bars for football games, count and deliver cash banks prior to start, count out cash banks at the end of the day, cook and prepare various types of sporting event foods, provide excellent customer service and problem shoot any obstacles that would arise.

11/2002 to 12/2004 Reno Heart Physicians Reno, NV

Medical Records Clerk

File, pull charts, deliver charts and messages, answer phones, post hospital notes in charts at Saint Mary’s Hospital, copy records, and help out wherever needed in office. ACCREDITATIONS AND LICENSES

I am fluent in reading, writing and speaking Spanish. CPA (competent professional authority) for State of Nevada, Phlebotomist (State of Nevada), CLC (certified lactation counselor). Completed Certified Nursing Assistant class (180 hours) at Truckee Meadows Community College. 2009 Spring Most Caring Employee Award (State of Nevada WIC Program), PCS Champ (Participant Centered Skills). Experienced with Outlook, Microsoft Office, Microsoft Word, Excel, Nevada Wish System

(EMR for WIC), RedCap, and all office equipment (fax, scanner, copier, cisco phone systems). Current food handlers’ certifications for County of San Bernardino and County of Riverside. Current LEAD (Licensed Education on Alcohol and Drugs). ABOUT ME

I am a very out-going, self-motivated, compassionate person. I enjoy working with the public very much even in times of conflict. I enjoy helping people and am always finding new ways and ideas in order to serve my clients better. I am extremely quick to learn new things and always thorough in my work. My attention to detail is an important attribute of mine. I get along easily with other people and feel confident in de-escalating difficult situations. I pride myself on excellent customer service skills and help train other employees in our office how to effectively use those skills. If I do not know the answer to something I will find the answer and go above and beyond to include something extra or various options. My bubbly personality, flexibility, and positive attitude help me adapt to any situation.

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