Social Media Data Analyst
Resume:
Nelson Leiva
Humble, TX *****
*********@*****.***
https://www.linkedin.com/in/nelson-leiva-727a70109/ Highly motivated professional with 10 years total of work experience, several years’ tenure in management and one year of experience in Data and Business Analysis. Experience concentrated in Business Operations Management and General Business Management with exposure to Information Technology through hardware troubleshooting and customer service. Education
Bachelors of Science - Information Technology
American Military University - Houston, TX, August 2016 to 2019 Languages
Spanish (Fluent)
Professional Skills
Work Experience
Logistics Coordinator/ IT Support - Active Security Clearance (Secret) EXP 2025 United States Coast Guard - Houston, TX
July 2015 to Present
• Provided efficient I.T. Customer Service by aiding Information Technology personnel in utilizing CG Fix it ticket system.
• Administered basic hardware troubleshooting on communications equipment and Windows Computers to avoid delays waiting on Information Technology personnel.
• Collaborated with Command Center personnel and On-scene response units through VHF, UHF, radios and telephone.
• Prepared classified information up to Secret in accordance with Department of Defense and Coast Guard policies.
• Constructed operational route patterns and routines for various Coast Guard assets to conduct search, rescue, and law enforcement operations throughout high stress scenarios Mobilized millions of dollars' worth of Coast Guard assets varying from Helicopters, small boats, large boats and fixed wing aircraft to conduct Search and Rescue and Law Enforcement operations along the Gulf Coast, home to the largest petrochemical refineries in the nation, resulting in thousands of lives saved along with Marine Law Enforcement. Internship Experience
Data Analyst Intern
Hello Alice – Houston, TX
September 2019 to December 2019
• Gathered results of views, clicks and reads on weekly AB newsletters and emails sent out to clients. Gathered data and conducted analysis using Google Sheets and Microsoft Excel on thousands of emails sent weekly and provided reports to Marketing Department.
• Illustrated insight on client demographics which included but were not limited, to National Origin, location, and type of service offered through visual aids using Google and Microsoft Software.
• Analyzed data on different marketing mechanisms through weekly newsletters resulting in significant rises in customer engagement on the website and thousands of users signing up for the website.
• Demonstrated proficiency with Google Analytics and strengthened community engagement by assisting the company with weekly numbers on clicks and percentages from social media posts.
• Exceeded introductory standards to creating UTM codes using Google Analytics. Attention to Detail Customer Service Data Entry/ Analysis Hardware Troubleshooting Microsoft Office Operation’s Management Problem Solving SQL Software Troubleshooting
Other Work Experience:
Retail Sales Associate
Beverages and More (BevMo!) - Upland, CA
July 2014 to July 2015
• Accomplished retail sales goals and ensured satisfaction in Customer Service.
• Organized thousands of dollars in cash throughout opening and closing of daily operations resulting in balanced books for the store.
• Boosted customer satisfaction approval ratings by ten percent in one quarter. Operations Supervisor
United Parcel Service (UPS) - Rancho Cucamonga, CA August 2010 to May 2014
• Executed inbound and outbound logistics operations, general warehouse operations, and safety performance management.
• Participated in operation management processes, such as selection process for tasking, qualification evaluation, and performance evaluation.
• Maintained compliance with the Federal laws and regulations in regard to hazardous substance delivery and transportation.
• Excelled in daily operational goals and safety performance standards by providing guidance and mentoring on proper job procedures.
References
Senior Chief Clayton Wissman- Sector Houston Command Center Supervisor 13411 Hillard St.
Houston, TX 77034
*******.*.*******@****.***
Carolyn Rodz- CEO and Founder HelloAlice
1702 Taylor Street
Houston, TX 77007
*******@**********.***
Lieutenant Commander Thomas Condit – Commanding Officer 1 U.S. Coast Guard Training Center
Yorktown, VA 23690
******.*.******@****.***
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