Front Office Customer Care
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name : Doreen Wamboi Kenga
Date of birth : 26th June 1993
Nationality : Kenyan
Languages : English, Swahili
Gender : Female
E-mail : ************@*****.***
Tel : 074*******
OBJECTIVES
My objective is to provide the highest standards of hospitality and excellent customer service at all times to all the guests.
PERSONAL ATTRIBUTES
• A courteous, polite and well-spoken individual who is highly efficient and has excellent organisational skills.
• A good team spirit member, deadline orientated, honest, God fearing and able to work under minimum or no supervision.
WORK EXPERIENCE
January - October 2019
Worked as waitress and a receptionist at Kendas village in Mtwapa.
February 2018 - 2019
Worked as a waitress at Kadiris restaurant in Nyali. (Served mainly Hindu dishes and also delivered food and beverage to homes and offices).
2017
Worked as a waitress at Tavern Restaurant 2016
Worked as a cashier at Tartan Netcoms in town also did front office duties. Tartan Netcoms was mainly associated with networking and was a branch of safaricom and grill in Shanzu Mombasa.
January - April 2015
Worked as a front office intern at Coast Province General Hospital. Duties included sending and receiving mail, making and answering office calls, filling and record keeping and distributing of payslips.
EDUCATIONAL BACKGROUND
2013-2015
Diploma in Business Management
Mombasa Technical Training Institute
3 modules (pass)
2012
Certificate in Business Management
Presbyterian University of Kenya, Mombasa
2007-2010
Certificate in Secondary Education
St. Teresa Secondary School
average grade of C-
1998-2006
Certificate in Primary Education
Star of the Sea Primary School
mean grade 290/500 marks
ADDITIONAL SKILLS AND TRAINING
i. Computer training( all packages)
ii. Driving licence
iii. Verbal and written communication
iv. Fluent English both oral and written
v. Multitasking and smart presentation
vi. Knowledge on how to use a P.O.S machine
HOBBIES
• Swimming
• Cooking
• Reading novels
REFERRES
Mr.Peter Kimanga
Director
Tavern Restaurant and Grill
Miss. Gladys Mumbi
Receptionist
Tavern Restaurant and Grill
Mr Jimmy Nzau
Human Resource Officer
Coast Province General Hospital
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