Anthony Retallick

adgmz3@r.postjobfree.com Cell: 215-***-****

www.linkedin.com/in/anthony-retallick-527a3b1

PROGRAM MANAGER IT SYSTEMS INTEGRATION EXECUTIVE

IT Manager with a demonstrated history of working in financial services and experience overseeing corporate integration during mergers and acquisitions. Skilled in IT strategy, project portfolio management, enterprise architecture, business intelligence, and process improvement. Implemented a PMO framework for managing infrastructure projects and providing consistent methodology for global project initiatives. 10+ years of experience at Willis Towers Watson, leading global advisory, brokering, and solutions company helping clients in more than 140 countries turn risk into a path for growth.

CORE COMPETENCIES

Program Management Business Improvement Cross-Functional Team Leader

Excellent Written & Verbal Communication Skills Vendor Management

Strategic Problem Solving Budgeting & Planning Resource Allocation

Risk Management Internal & External Relationship Building Change Management

Negotiation & Conflict Management Customer Service Quality Control

Mergers & Acquisitions SCRUM Master & Agile Methodologies Six Sigma Yellow Belt

KEY ACHIEVEMENTS

Provided Worldwide ServiceNow onboarding implementations for 26 global countries who average 680 new hires/month.

Improved project deliverables by 50% for ServiceNow team by introducing SCRUM Agile development 10-day implementations for cross-functional HR, IT, and facility teams.

Built an IT Project Management Office by creating a standard framework, processes and procedures for all enterprise projects.

Streamlined project management framework and methodologies to accommodate merger, contributing $95M in corporate infrastructure savings.

Managed 94 yearly infrastructure and development projects with an annual 20% yearly increase due to business growth. Reduced project budget 20% by converting contractors to full-time employees.

TECHNICAL SKILLS

Technologies and Methodologies:

PM Tools/Techniques: Project charter, statement of work, risk mitigation strategy, contingency planning, policies and procedure development, guidance on PMO standards and processes.

Enterprise Productivity: Project Portfolio Management (MS Project Server, MS Project). SharePoint, Planview, MS Office Suite, Visio.

Technologies: Relational databases (SQL Server, Oracle)VMware, Microsoft Azure, ServiceNow, Oracle HCM Cloud.

Methodologies: Agile, Software Development Life Cycle (SDLC).

PROFESSIONAL EXPERIENCE

Bluegrass Business Solutions, Erlanger, KY Jul 2019 – Present

Bluegrass is an IT consultant company advising organizations on the best way to use information technology to achieve their business goals.

IT Service Delivery Program Manager

Report directly to the New Ocean Health Systems COO.

Conducted analysis on each project to determine ROI and viability of project undertaking before presenting it to the Board of Directors.

Provided Steering Committee updates on project status, issues, risks, etc.

Managed external vendors and internal team members.

Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

Managed service level agreement (SLA) metrics and lead teams to improve performance by establishing weekly internal and client-facing status and issue meetings on a team-by-team basis, as required.

Champion Service and Support in projects and developing a strong understanding of projects impacting service area and ensuring service impact is minimized and agreed.

WGroup, Radnor, PA Apr. 2019 – Jul. 2019

WGroup is a management consulting firm with a peer-to-peer approach to IT optimization and transformation.

IT Program Manager

Coordinated and facilitated a Software Defined (SD WAN) network product evaluation, selection and implementation (AT&T and SilverPeak).

Managed external vendors and internal team members.

Provided Steering Committee updates on project status, issues, risks, etc.

Managed the overall project, budgets and communications.

Willis Towers Watson, Philadelphia, PA 2006 – 2018

Multinational risk management, insurance brokerage, and advisory company

HR/IT Integration Program Manager Jan. 2018 – Dec. 2018

Implemented Global HR integrations between Oracle Human Capital Management (HCM) and ServiceNow platform.

Streamlined stabilization transition process for operational and business-as-usual (BAU) support. Improved new hire ServiceNow automated interface process and decreased failure rate from 10% to 3% by implementing continuous improvement enhancements.

Introduced operational incident tracking system for ServiceNow onboarding issues.

Provided Steering Committee updates on project status, issues, risks, etc.

Global IT PMO Manager (Director) 2010 – 2017

Built an IT Project Management Office by creating a standard framework, processes and procedures to follow for all enterprise projects. Reported to the CTO and CIO.

Oversaw 25 direct reports: program and project managers who supported integration and business-as-usual initiatives. Assisted development of Global IT PMO Governance Policies and Procedures and managed Sprint Agile and Waterfall project methodologies.

Having established the PMO credentials, established the PMO as a broader center of excellence providing project management services to both IT and other functional areas of the company i.e. Line of Business.

Initiated development of a project survey to assist in analyzing the project delivery customer experience. 95% of surveys distributed were returned with 98% positive experience. Generated 10 project delivery continuous improvement initiatives due to survey results.

Exceeded leaderships expectations by recording accurate program health by collecting and consolidating a team of project managers various project work plans and statuses in order to effectively communicate relevant project information and highlight risks to the executive team.

IT Senior Program Manager – Data Center and Network Consolidation 2010 – 2012

Managed day-to-day Data Center consolidation initiative to reduce IT assets (10 global data centers to 4) by using more efficient technologies such as server and storage virtualization, etc.

Managed external vendors and internal team members.

Provided Steering Committee updates on project status, issues, risks, etc.

Managed the overall project, budgets and communications.

Coordinated and facilitated a network product evaluation, selection and implementation. Converted over 100 offices.

IT Service Delivery Manager (Towers Perrin – merged in 2010 to form Towers Watson) 2006 – 2010

Managed day-to-day relationship with supplier and staff of infrastructure services for data center servers, network, mainframe, and desktop services. Streamlined 2 project delivery systems into 1 global project tracking system and reduced support costs by developing new workflows and support processes.

Developed continuous process improvements and implemented initiatives to meet critical timelines. Optimized metric/performance reporting. Tracked supplier on service delivery.

American Express (Rosenbluth International) 2000 – 2005

Offering travel management services for corporations. Acquired by American Express in 2003.

Director of IT Development

Led 17 DevOps developers, business and data analysts, architects and database administrators to support integration with Amex and business-as-usual initiatives.

Prepared and administered $7M integration budget.

Managed global application integration program and received an award from Amex for being the 1st acquisition team to integrate on schedule and within budget.

EARLY CAREER

MBNA America Bank, Wilmington, DE Senior Project Manager

Lockheed Martin, King of Prussia, PA Data Analyst

EDUCATION

BA, Organizational Management, Eastern University, St. David’s, PA

Certifications, SCRUM Fundamentals, SCRUM Master, Six Sigma Yellow Belt

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