Manager Store
Resume:
Hiba Khalil
***********@*****.***
Career Objective
Dynamic and accomplished senior professional with 10+ years of versatile experience across diverse organizational domains. A challenging senior leadership assignment with a reputed company to utilize acquired skills and knowledge and deliver best in class.
Personal Information
Date of Birth: 5th Dec, 1983 Nationality: Palestinian (With UAE Family Book) Marital Status: Married Place of Birth: Abu Dhabi
Education & Qualifications
Bachelor’s Degree in Business Management and Administration, 2009
Damascus University.
United Management Consultancy, INC. – Abu Dhabi, 2006
Certificate of "ISO9001:2000 Quality Management Consultancy – Conceptual Awareness Course".
Certificate of “ISO 9001:2000 Quality Management System – Internal Quality Audit Course”. Direct English – Dubai, 2004
Certificate of English Course.
MANGO - Head Office - Spain, Barcelona 2002
Shop Manager Training
Al-Fares Cultural and Computer Institute – Sharjah, 1999
Certificate of Computer Course.
Professional Experience
Al Droob Management Consultancy. Abu Dhabi April 2019 – Present Office Manager – CEO
Comprehensive Executive Assistance to the CEO for all business and personal related matters.
Extend additional turnkey support to the CEO and high-level Executives.
Direct onboarding process for Board Members, Executives and Consultants.
Manage all ingoing and outgoing communication for the CEO office.
Circulate correspondence with Executives, Board Members and Stakeholders.
Quarterly planning and execution for Board Committees.
Manage account transfers from business and personal ventures of the CEO.
Filter and coordinate all PR, media and press interview requests. This PDF is created at https://www.pdfonline.com/convert-pdf/
Daily review of press coverage related to the CEO and / or organization.
Occasionally provide office management support to other business ventures.
Screen meeting call and invitation requests for CEO office.
Occasionally required to travel to carry out business / personal related missions.
Manage daily diary, travel (including visa applications) and catering demands.
Assess all communication and documentation sent to CEO.
Obtain approvals and signatures on official business / personal documents.
Daily translation arrangement for incoming correspondence.
Liaise with local / international commercial and residential portfolios for CEO.
Operate and coordinate closely with executive management. Dubai Islamic Insurance & Reinsurance Co. – AMAN - Dubai March 2005 - May 2014 Personal Assistant - GM
Perform day-to-day administration tasks such as maintaining information files and processing paperwork. Prepare responses to correspondence containing routine inquiries.
Monitor and prepare all External /Internal outgoing correspondence and their attachments if any requiring the GM’s approval signature to ensure proper ordering and completeness. This includes carrying out arithmetic check, proofreading, registering, indexing, filling and sealing of documents according to applicable systems.
Prepare strictly confidential correspondence, and dispatch, circulate and update copies of such correspondence. Allocate, follow up work to other team members in the office and check the quantity and quality of their output.
Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
Handle all incoming / outgoing telephone calls, respond and deal appropriately as required. Provide advice, information, take messages, and notes. Handling complaints and making different types of relevant arrangements as required.
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, short, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports.
Manage and maintain GM’s schedules events, programs, and activities. Make appointments for receiving visitors and determine whether they should be given access to specific individuals and greet, direct them to the concerned line manager. Facilitate meetings, including sourcing venues and arranging conferences and refreshments as required.
Organize the GM’s calendar and reminder system. Arrange meeting and appointments coordinating this with others as appropriate, and ensure that relevant documentation is available to any scheduled meeting or appointment. Prepare agendas and make arrangements for committee, board, and other meetings. This includes arranging conference rooms, visual aids and refreshments.
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Make travel arrangements for GM’s and arrange all business travel transportation and accommodation both local and overseas and ensure all documentation is in place and prepare for itineraries, where required for the GM’s and other seniors manager’s members.
Ensure visitors and the VIPs are made welcome from when they register at reception and that their needs are anticipated and met unit they leave the building. Arrange orientation tours if required.
Supervise and train other clerical staff.
AZADEA Group – MANGO - Dubai September 1998 - February 2005 Store Manager
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Responsible for all store and employee development including performance management.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures the availability of merchandise.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Maintains the stability and reputation of the store by complying with legal requirements. Personal & work Qualities
Sound organizational skills.
Awareness of Quality Assurance.
Strong commitment to team work.
Professional and Highly Organized.
Flexibility/co-operation with other colleagues.
High standards of personal appearance, punctuality.
Sense of responsibility, keen to provide quality output.
Word processing – Excel – Power Point – Database – Outlook.
Ability to handle a variety of tasks simultaneously and priorities work effectively. Language
Arabic - Mother Language.
English - Reading, Writing, Speaking.
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