Operations Executive

POOJA VICHARE

M: 961-***-****

E: adgmt5@r.postjobfree.com

Career Objective:

I would like to make a successful career in the world of tourism through sincere efforts and hard work.

Work Experience:

Name of the Company : Classic Holidays Pvt. Ltd. (TRIPMAX) (Mar’19 – Dec’19) Position : Operations Executive and Customer Support Role : To register travel agents on the portal and create a login for them. To give access to the registered agents and mailing them log in details. Assisting agents in booking hotels and sightseen

Handling agents queries regarding bookings.

Coordinating with international as well as domestic supplier on email. Guiding agents on how to use the portal.

Uploading hotel rates on the backend of the portal. Reconfirming existing bookings before their respective check in dates. Sending vouchers to the hotel for reconfirm the bookings. Handling various kinds of emails on everyday basis. Taking follow up of existing or ongoing booking issues with suppliers. Coordinating with the hotels for reconfirming the existing bookings. Processing the guests special request to the hotels over an email and call. Coordinating with the suppliers regarding pre-arrival issues. Quoting rates to the agents who are unable to find the same on portal. Checking with the hotelier for the availability of on request bookings. Taking feedback of the agents on timely basis.

Maintaining day to day records of total bookings made everyday. Internship:

Name of the Company : Thomas Cook India Limited, Lower Parel. (Apr’18-Jun’18) Department : GIT Operations International

Position : Trainee Executive

Role : Invoice Data Entry

Visa status Check

Making the Rooming list for group departure

Downloading the Booking report

Maintaining the Excel sheets of Passenger details

Updating the Booking Report Every Weekend

Cruise Bookings

Name of the Company : Shrine Voyages (One day tour) Position : Trainee Tour Escort ( For European Passengers) Role :Handling clients on tour

Looking after them throughout the tour.

Directing them to the right ways.

Educational Qualification:

COMPLETED AN UNDERGRADUATE DIPLOMA IN TOURISM AND TRAVEL INDUSTRY MANAGEMENT FROM GARWARE INSTITUTE OF CAREER AND EDUCATION DEVELOPMENT, MUMBAI UNIVERSITY, SANTACRUZ. TITLE COLLEGE GRADES YEAR OF PASSING

HSC Sydenham College Of

Commerce And

Economics

68.40% 2017

SSC Chikitsak Samuha

Shirolkar High School

79.60% 2015

Keyskills:

MS Office (Word, Excel, Powerpoint)

Tally ERP9

Projects Done:

1. Promoting and Marketing Agri-Tourism (2nd Rank) 2. Promoting Domestic Hotel as well as an International Hotel (1st Rank) Extra-Curricular Activities:

1. Participated as a Logistics Volunteer in Intercollegiate festival i.e Brouhaha. 2. Participated in Dance Competitions in School.

Personal Details:

Address : Shreepati Castle, 5/502, Opp. Union High School, Girgaon, Mumbai-400004 Date of Birth : 28-09-1999

Passport No : R9251720 DOI: 01/02/2018 DOE: 31/01/2028 Languages Known : English, Hindi, and Marathi

Hobbies : Reading.

Place: Mumbai Signature: Pooja Vichare

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