Office Manager

Paul Baucom-Smith

Phone: 201-***-**** Email: adgmj7@r.postjobfree.com

EDUCATION

Ramapo College of New Jersey, Mahwah, NJ, May 2019 School of Social Science & Human Services

Bachelor of Arts, Social Science-Minor in Information Technology and Business Management Deans’ List –Fall 2018

Relevant Courses: Cybersecurity, Networks and Distributed Processing, Database Management, Principles of Information Technology SKILLS

Bilingual- (English and Spanish)

Proficiency in Microsoft Office 365

Experience with major Operating Systems (Linux, Mac OS, iOS, Microsoft Windows) Familiar with HTML and C++, coding languages

Advanced knowledge of various CRM platforms

RELEVANT EXPERIENCE

Stayinfront, Fairfield NJ, June 2019-Present

Project Manager – Client Services

• Identified and resolved technical issues with various global departments to ensure optimal customer productivity.

• Communicated frequently with client to resolve specific business and software configuration needs.

• Daily use of Microsoft Project, OneNote, and Replicon for recording work tasks.

• Reviewed and provided feedback on company’s training material to speed up orientation for new hires. KCI, Inc, Mahwah NJ, October 2018-May 2019

Intern Position

• Updated company’s product information in Microsoft Excel.

• Researched, compared, and advised company on which CRM programs to use to save costs.

• Corresponded with prospective company partners to advertise the company's services via Hubspot.

• Created and edited company’s website pages in WordPress. Avada Software, Mahwah, NJ, October 2016 – July 2017 Intern Position

• Gathered contact information of Avada Software’s partners.

• Performed regular data analysis to ensure company information was updated.

• Organized 1000+ company’s files in Microsoft Excel.

• Assisted with the security of company files in Salesforce database. CBA Industries, Paramus NJ, January 2016 – March 2016 Intern Position

• Gathered personnel records from various departments.

• Cleaned office computers of malware, viruses, bugs, and connectivity issues.

• Converted electronic files into PDF documents.

• Consulted with supervisors to improve use of firewalls, Microsoft Office Suite, and organization of electronic documents. References will be furnished upon request.

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