Mina Adel Essa

Dubai, UAE · +971-**-***-****

adgmgm@r.postjobfree.com · https://www.linkedin.com/in/mina-adel-essa-2b1473138/ Obtaining a position in a growing organization that will allow me to enhance my knowledge and abilities in IT & Telecommunications fields to be more productive and an asset to the team. Experience

15 Jul 2019 – 20 Feb 2020

Technical Support Specialist, Kuwait National Assembly Projects and Responsibilities

● Solo-handling, maintenance, and generating the reports of the Main National Assembly Hall

● Maintain the SLA on the technical support helpdesk by handling the tickets as fast and accurate as possible with the help of the team and the knowledge of their capabilities

● Monitoring and managing all installed systems and infrastructure

● Set up new users' accounts, profiles, and password issues

● Installing different editions of Windows Servers and Active Directory Service

● Planned and Implemented upgrades to the system hardware and software

● Provide end-user support and documentation

● Troubleshooting different kind of PC’s problems including printers, audio, and video devices

● Troubleshoot network issues (DNS, Domain Controller, printers, email services, and managed Internet access...etc.)

● Assist in fixing and troubleshooting defective and misconfigured fingerprint devices HW/SW perspective

● Troubleshoot mobile devices connectivity issues to the exchange email services

● Handle common Wi-Fi authentication issues

10 Jan 2017 – 14 Jul 2019

Help Desk, ZAK Solutions for Computer System

Projects and Responsibilities

KUWAIT NATIONAL ASSEMBLY

● Contributed to the maintenance and generating the reports of the Main National Assembly Hall

● Managing all servers, Active Directory, DHCP, and DNS

● Provide end-user support and documentation

● Set up new users' accounts, profiles, and password issues

● Troubleshooting of network issues (DNS, Domain Controller, printers, email services, and managed Internet access...etc.)

● Prepare new/transferred employee’s PCs to be ready daily

● Troubleshoot PC’s HW issues such as RAM, CPU, HDD, Motherboard, and provide the recommendations for the parts replacements

● Basic Office 365 configuration

● Troubleshoot mobile devices connectivity issues to the exchange email services

● Handle common Wi-Fi authentication issues

2

10 May 2016 – 9 Jan 2017

Help Desk, Solutions Company

Projects and Responsibilities

KUWAIT NATIONAL ASSEMBLY

● Planned and implemented upgrades to the system hardware and software

● Provide end-user support and documentation

● Set up new users' accounts, profiles, and password issues

● On-call support for critical issues 24/7 during the National Assembly meetings

● Handling tickets of resolving common WiFi, Domain, Email, Windows Services, Drivers and internet connectivity Issues

● Install printer, scanner, and troubleshoot problems of hardware and software

● Troubleshoot mobile devices connectivity issues to the exchange email services

● Handle common Wi-Fi authentication issues

Education

Bachelor of Information System and Management

Year: 2013

Grade: Good

Skills

● Strong analytical skills that helped in detecting the root cause of many issues

● Excellent communication skills in written and verbal in clean manners

● Handle work under pressure

● Team player and always trust the abilities of my teammates

● Proactive on potential problems/risks

● Experience in working in multi-tasking kind of environments

● Wear multiple hats and always eager to learn

Qualifications

● CompTIA A+ certified

● Cisco Certified Network Associate (CCNA)

● Microsoft Certified Solution Associate (MCSA 2016)

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