Nabi Nasari

Phone: 438-***-****,

Email ID adgmc2@r.postjobfree.com

Experience

Level one IT Service Disk at SITA from Apr 19 to Aug20

• Performing tests on hardware and software components and responsible for the co-ordination of acceptance testing with customers and third parties.

• Ensure the correct functioning and maintenance of production systems and other products serviced by Service & Infrastructure Operations

• Provide Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

• Monitors average CPU utilization for all active jobs performing (DC, CUSS Workstation, Cute Workstation)

• Monitor and Maintain Airport Mission Critical Systems and infrastructure in AIX, Linux,

• Handle Escalations Management between Internal and External resources to solve time sensitive issues due to Business Criticality.

• Carry out preventive maintenance of equipment and monitoring of systems and services. Perform tests on hardware and software components.

• Implement solutions at the systems and subsystem level

• Monitor and Tune Servers for performance

• Install extensions to existing servers

• Experience supporting Microsoft and Linux products.

• Install OS within existing account

Perform change management, configurations, design and implementation of the supported products and systems.

• Monitor server for storage capacity

• Conduct the analysis, definition, documentation and testing of application and system enhancement

• Implementation of new server with all required services and Daily monitoring of all servers.

• Proactively detect problems related to service and infrastructure operations and delivery services,

• Monitoring SITA SWITCH servers farms (100+ servers)

• Linux servers monitoring troubleshooting • Networking monitoring and troubleshooting On Call Desktop Support Technician

(Roevin Engineering & Technology) Feb-18/Apr-19

• Analysis and Investigation of problems

• Troubleshoot hardware/software, printer and copier issues.

• Repair, substitution or replacement of faulty hardware as necessary

• Receive routine client service requests, logs and prioritize.

• Provide support and assistance to users/clients for workstations and application related issues

• Repair, installation, reinstallation or reprogram of software as necessary

• Prepare and update documentation and inventories.

• Install and configure hardware, operating systems and applications using documented procedures.

• Administer user accounts, access privileges, account numbers and passwords.

• Assists logistical operations with the movement and organization of materials and More Roshan Telecom Development Company

Senior IT Support Specialist Engineer 2012/May2017

• Assist and cooperate in the routine task performance in the IT section

• Develop and maintain an inventory of all IT related equipment (Printers, Scanners, Copiers,PCs )

• Managing crisis situations,which may involve complex hardware or software problems

• Schedule upgrades and backups of hardware and software systems

• Setting up e-mail accounts for staff as needed and keeping up date list of staff e-mail accounts.

• Updating and maintaining IT inventory list on monthly basis, filling the IT item damage report,

• Handing over, managing the IT room, taking the repairable IT items to workshop.

• Networks troubleshoot network problems hardware ( LAN, WAN, WIFI and VPN)

• Installing, troubleshooting, maintenance of clients and Servers

• Providing user support for applications and portals and the operation of hardware and software in a local network environment.

• Troubleshooting and resolving computer equipment failure and problems.

• Operating and supporting of computer hardware, software and peripherals

• Providing information technology (IT) support services to clients in a Windows network environment. SUMMARY OF QUALIFICATIONS

• Over 8 years of experience and strong background in …

• Professional degree in computer Support.

• Graduate of … B.C.S... • Computer skills include

- MSCA.MCITP.MCP, MCTS

- Certificate of Oracle Database Administrator - Certificate ISO 9001:2008 Skills

Operating Systems:

-Windows Server,2016, 2008 R2, Windows10, Windows7, Cisco OS command, Line interface, Linux/Unix, Windows XP, Windows10, Ubuntu, Applications:

-Microsoft Office 2010

TeamViewer, Goverland, Soft Phone, Services:

-Active Directory Domain Services, DNS Server, DHCP Server, Group Policy, Database: Oracle 12c installation, RAC installation,

RAC Configuration,

Database Performance tuning, Disk I/O tuning

Certification and Other Technical Training

MCITP

MCSA 2016

MCTS

Mediation 5.5 System

ISO

OCA

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