Harry Saes Kaestner

Rexburg, ID • 208-***-**** • adgm7m@r.postjobfree.com • https://linkedin.com/in/harry-saes-kaestner-66228b39/

Education

Brigham Young University-Idaho Anticipated Graduation: July 2021

Computer Info Technology (BS) - Bachelor Rexburg, Idaho, USA

Related Courses: Intro to Programming-CIT 160, Wireless Networking-CIT 345, Networking-CIT 240, Hardware Technician-CITBC 102, Systems Security, English and Life Skills-GS 120L, English Lang & Personal Finance-MATH 100L, English Language & Writing-ENG 106L

FASP College Graduated in July 2008

IT (Information Technology Associate Degree) SP, Brazil

Related Courses: Programming & Language, Visual Language, Web Programming, Computer Architecture, Software Engineering, Operating Systems, Data Structure, Databases, Networking, Economy and Finances, Systems Analysis, Projects, Systems Security, Software Engineering, Business Administration

Work Experience

BYUI Since January 2020

Position: Cyber Security Analyst Rexburg, ID, USA

Monitor and solve issues related to cyber attacks and remediate infected machines on campus or remotely.

Algar Tech (in GMF Bank branch) September 2014 – October 2018

Position: IT Operations Supervisor SP, Brazil

IT Operations Supervisor (inside GMF Bank, Brazil branch).

1st and 2nd level support for the end users, either by phone, email, tickets via Service Now system, in person or remotely, video conferences between the responsible areas at headquarters in England and USA, use specific tools for support and maintenance of data, such as MS Remote Desktop, Active Directory, MSTSC, VPN, Altiris, SCCM.

Help migrating the whole branch from Windows XP to Windows 7 in the bank (2014/2015 Project).

Help migrating the infrastructure, servers’ tools and systems to USA headquarters (2017/2018 Project).

Creation of Knowledge base articles to update the processes.

Straumann Brazil branch May 2012 – May 2014

Position: IT Coordinator, Infrastructure and Telephony SP, Brazil

1st and 2nd level of support for the users, either by phone, email, tickets, in person or remotely.

Video conferences between the responsible areas at headquarters in Switzerland and USA.

Use specific tools for support and maintenance of data, such as Altiris, Active Directory, Microsoft SCCM, ITIM, ADM Tivoli, MSTSC.

Responsible for the entire fleet of machines (hardware) of the company, including the quotation, purchasing, inventory, configuration and maintenance of the same.

Responsible for infrastructure, electricity and telephone system (migration to AVAYA in 2013 Project).

Coordination and implementation of improvement projects, such as renovation and telephony network cabling, server migration, migration / integration with SAP systems Datasul and training between the areas involved (whole Brazil layout office change in 2013.

TIVIT October 2007 – May 2012

Position: IT/ SAP Support Analyst and Leader SP, Brazil

INTERATIVIT 2009 Prize – given for Best Service Desk Analyst by TIVIT in 2009.Right after participation in the process to obtain HDI Certification for TIVIT.

1st and 2nd level support for the users of various customers or companies, such as Votorantim Group National and Foreign.

Opening or schedule tickets by Service Now system for monitoring of the solution according to the request or reported incident.

Creation of Knowledge base articles to update the processes.