Post Job Free

Resume

Sign in

Data Customer Care

Location:
Lagos, Nigeria
Posted:
October 03, 2020

Contact this candidate

Resume:

Osita Awagu

Address: ** ***** *****, *****, *******

Mobile: +234**********

Email: adglzx@r.postjobfree.com

A highly focused and self-motivated individual with a degree in Economics, Data Science Certifications from various institutions such as Harvard University and work experience in Data Science, Marketing, Project Management, Consultation and Client services; all of which have helped me gather a broad array of key transferable organizational skills that will be beneficial to your organization. EDUCATION

2010 – 2014 BSc Economics (Second Class Honours)

American University of Nigeria (AUN), Yola, Nigeria

• Core Subjects: Economics, Statistics, Quantitative Business Analysis, Money and Banking, Calculus, Operations Management & Information Systems. WORK EXPERIENCE

2020 Data Architect & Engineer

Consultant Nnamdi Azikiwe University (Nigerian Federal University)

• Digitization of student records.

• Database building, development and modeling.

• Creating algorithms for filtering, cleaning and wrangling student data. 2015 – 2020 Chief Data Scientist

Full Time IIHT Nigeria (IT Training & Development Services)

• Working with stakeholders throughout the organization and global franchise to identify opportunities for leveraging company data to drive business solutions.

• Mining, analyzing and interpreting data from company databases using statistical techniques to drive optimization and improvement of service development, marketing techniques and business strategies.

• Developing and implementing data analysis, data collection systems and other strategies that optimize statistical efficiency and quality.

• Filter and clean and wrangle data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.

• Using predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.

• Transforming, improving and integrating data, depending on the business requirements.

• Presenting information, developing analytical reports and representing large, complex sets of data using data visualization techniques.

• Working with management to prioritize business and information needs. 2014 – 2015 National Youth Service Corps (NYSC) – Accounts and Finance Department Full Time NAFDAC Accounts and Finance Department, Abuja, Nigeria

• Assisted in preparing budgets, employees’ payrolls and inventory reports.

• Performed various general accounting functions such as journal entries, special reports, account reconciliation and reviewing cheque requests and date-stamps.

• Reviewed invoices, input and match them in the system and made copies to be sent to appropriated departments for approval.

2009 – 2010 Marketing Officer

Full Time Pyramids (Architects, and Engineers, and Cost Estimators), Lagos, Nigeria

• Created and implemented marketing strategies centered on the business core

• Conducted market research, prepared proposals and drafted contract documents

• Networked with extraneous sources and negotiated with clients 2007 (Jul – Sep) Customer Care Personnel

Intern Deap Capital Management Ltd (Stock and Wealth Management), Lagos, Nigeria

• Dealt with telephone enquiries from existing customers and served as first point of contact to potential customers

• Developed great knowledge of stock exchange markets and efficient speculations 2005 (Jun – Sep) Customer Service Representative

Part Time Shipping Magnate Ltd (Freight Forwarders), Lagos, Nigeria

• Initiated jovial outbound calls to existing and potential customers

• Dealt with telephone and online enquires

LEADERSHIP ROLES AND EXTRACURRICULAR ACTIVITIES

2013 (Jan – Dec) Vice-President, AUN Economics Club

• Planned several seminars, tours, lectures and other activities

• Coordinated AUN’s first Stock market Game Competition with the University of Cincinnati, Ohio, U.S

2012 (Sep – Dec) Board Member, AUN Campus Activity Board

• Organized campus activities and social events

2011 (Jan – Dec) Secretary, AUN Students in Free Enterprise (SIFE)

• Managed an in-campus project (retail shop) that yielded 35% extra profits by the end of the year

• Handled the club’s finances and day-to-day operational processes 2011 – 2014 Captain, AUN Football Team

• Appointed as on-pitch leader of the team

• Represent the team in public relations events

2010 – 2013 Community Service Volunteer

• Participated in the weekly AUN community service program to hospitals, schools, prisons and orphanage homes

CERTIFICATIONS

HARVARD UNIVERSITY

Data Science: Machine Learning

Data Science: Productivity Tools

Data Science: Inference and Modeling

Data Science: Visualization

Data Science: Linear Regression

Data Science: Probability

Data Science: Wrangling

Data Science: R Basics

THE JOHNS HOPKINS UNIVERSITY

Executive Data Science

IBM

Data Science Professional Certificate

Data Science Methodology

Python for Data Science and AI

Tools for Data Science

Machine Learning with Python

Databases and SQL for Data Science

Data Analysis with Python

Data Visualization with Python

PriceWaterhouseCoopers

Data-driven Decision Making

CODECADEMY

Data Science Career Path

UDEMY

Complete Data Science Bootcamp

SKILLS AND INTRESTS

Negotiation Skills: I have first-rate interpersonal skills for effective negotiations including; patience and persuasiveness, dealing with difficult situations, reducing misunderstanding, and staying assertive Teamwork: I have worked successfully in numerous teams both in professional and academic settings. Hence, I substantial experience in planning, role allocation, co-ordination, and delegation of work Analytical Skills: I have a proven track record to show that I am able to articulate and solve complex problems while making sensible decisions based on limited available information Organizational Skills: I follow a planned and practical approach to work efficiently and track my progress. Effective Communication: I have the ability to build a rapport with a diverse range of people at different levels of management achieved through the experience of working in an open plan environment. I have also acquired great researching, report writing, public speaking and presentation skills. Flexibility/Adaptability: I respond adequately to fast-paced changes and can effectively manage multitasks Software Skills: I am highly proficient in Microsoft Packages (Excel, Word, PowerPoint, and Publisher), Information System Networks, Project Management (POM), Data Analytical softwares (SPSS, Stata) Personal and Professional Development: I have a realist view of my strengths and weaknesses and strive for continuous development.

Languages: I speak English and Igbo

Hobbies: I enjoy sports especially football and basketball, reading motivational books by authors like Ken Blanchard, playing the piano, travelling and staying updated on world business and political issues. Referee details available upon request



Contact this candidate