Customer Service

RESUME

RAHUL KUMAR

SEC ** NOIDA UP

Distt.-NOIDA

Contact no. -887-***-****

Email –*********@*****.***

CAREER OBJECTIVE

I want to use my professional skills in coherence with my personal skills to utilize my educational qualification, so that I can perform my duties to the best of my efficiency. I want to be associated with an organization where essence of ethical and moral values mingles with the working environment. EDUCATIONAL QUALIFICATION

DIPLOMA IN

MechanichalEngg,lucknow

AICTE,UPBTE 2017 64%

SVM INTER COLLEGE

KAKRI SONEBHADRA

UP BOARD 2013 65%

SVM INTER COLLEGE

KAKRI SONEBHADRA

UP BOARD 2011 69%

TECHNICAL QUALIFICATIONS

• Worked on Application: Microsoft office,

• Operating system known: WindowsXP.

HOBBIES

• Watching and playing Cricket, Football, and Chess.

• Listening music.

EXTRA CURRICULAR ACTIVIES /

ACHEIVMENTS

• Participated in debate and quiz competitions at school &college level.

• Actively participated in cultural activities at school & college level. EXPERIENCE:

TECH MAHINDRA – BUSINESS PROCESS SERVICE

Associate – customer support (27th June 2018 to till date) Roles and Responsibilities:

• Duties vary from helping customers resolve purchasing problems to assisting customers with relevant products and services.

• Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

• Responding promptly to customer inquiries, communicating with customer through various channels.

• Processing orders, form, application and request.

• Ensure customer satisfaction and provide professional customer. Other Responsibilities:

• Working as Co-Team leader in auxiliary period to maintain, handle and full fill the requirement of team members to achieve site level shrinkage.

• Taking briefing for the new update what will be come tomorrow and give the exact resolution from the KM- Knowledge management.

• To manage the criteria for apply IJP (internal job promotion) like AHT

(Average handling time), CFA (call flow Adherence), C-SAT (customer satisfaction), Schedule, coaching, training

PERSONAL DETAILS

• Father’s Name : Ram babu

• Mother’s Name : Pushpadevi

• Date of Birth : 17th september1995

• Marital Status :Unmarried

• Nationality :Indian

• Permanent Address : Naraulibuzurgfatehpuruttarpradesh

• I hereby declare that the information furnished above is true to the best of my knowledge.

Place;-NaraulibuzurgFatehpur UP Name;- Rahul Kumar

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