Desktop Support

Professional Summary

Skills

Work History

DAVID BROWNING

Charlotte, NC 28210 917-***-**** ***********@*****.*** Experienced Technical Support with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Operating Systems: Linux Suse 9, Windows

(Vista, XP, 2000), MS-DOS, Cisco IOS,

Microsoft Windows Server 2003,

CISCO routing protocols, RIP, EIGRP, OSPF,

ACL'S, VLSM, Vlas

A+ hardware and software, adding and

removing harddrives, replacing ram,

installing operating systems

Software: MS Office Suite 2003/2007

(including MS Publisher and MS Access);

Lotus, Mcafee Antivirus, Norton Antivirus

Microsoft Exchange, front end/back end,

OWA, secure Email

Windows 2003 Server administration

including DNS, DHCP, certificate service,

RRAS, VPN

Windows 2003 Active Directory services

including managements of network objects

and group policy development

TCP/IP addressing and troubleshooting

including subnetting, troubleshooting tools

VMWare installation, configuration, virtual

switches, and bridging

Linux: Suse 9, administration and

configuration, Knoppix live cd

troubleshooting

Network topology, LAN and WAN media

Printer support, network configuration,

troubleshooting

Updates and upgrades

Desktop support

Data backup and retrieval

PC Migration Technician 03/2020 to 06/2020

TIAA – New York, NY

Workstation Migrations from Wins 7 to Wins 10

Imaging devices

Asset disposal

Simple break fix of machines

Technical Support Specialist 04/2018 to 02/2020

Dentsu Aegis Network – Manhattan, NY

Build and deploy Windows and Mac hardware for new joiner laptops and laptop upgrade Workstation Migrations from Wins 7 to Wins 10

Deploy other hardware requested through arranged collection in the IT dept or set up at the user's desk

Imaging devices using SCCM

Manage leaver equipment returns

Asset disposal

Simple break fix of machines

Monitor progress of call resolution within the agreed SLA guidelines Supporting multiple Operating Systems (Mac/Windows/iOS/Android Provide support for desktops, laptops, MACs, printers, mobile devices including phone and tablets, peripherals and other hardware support where necessary Provide documentation when changes occur, bug fixes found or new items introduced into the environment

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Consultant 11/2017 to 03/2018

Volt Technologies – Manhattan, NY

Workstation Migrations from Wins 7 to Wins 10

Imaging devices

Asset disposal

Simple break fix of machines

Mental Health Technician 07/2017 to 10/2017

Strategic Behavioral Health LLC – Charlotte, NC

Collaborative professional partnership with physicians, psychiatric nurses and social workers Conducts both informal and formal psycho-educational, recreational and interpersonal skills development groups

Observes and records patient's behaviors and interactions towards prescribed treatment goals Maintain and update medical records, clinical documentations Manages the activities of daily living for the facility Other duties assigned as necessary

Access Outreach Specialist 01/2017 to 07/2017

Carolinas HealthCare System – Charlotte, NC

Answers telephone following Standard Work, appropriately directs callers and ensures all Education

incoming calls are handled efficiently and in a timely manner Schedules various types of appointments for physicians and advanced care practitioners and communicates any necessary instructions to the patient Cancels and reschedules appointments as needed

Takes requests for refills, labs and test results

Assists with patient message call backs and prescription refills Initiates requests for managed care referrals for specialist appointments, procedures or tests Centalized Transporter 06/2016 to 12/2016

Palmetto Baptist Hospital – Columbia, SC

Transports patients, supplies, and equipment throughout the hospital complex Direct Service Professional 08/2001 to 04/2016

Staten Island Department of Developmental Services Office – Staten Island, NY Administer medication based on training from nursing staff to comply with AMAP CPR certified

Scheduling medical appointments and providing transportation Cooking according to specific diet plan, cleaning, and laundry services Taking residents on community inclusions

Purchasing clothes and food for the house, keeping track of receipts and expenditures Provide excellent customer service in an environment where patience and nurturing are valued, resulting in extended employment

Diploma: Computer Networking and Security 2010

Anthem Institute - North Brunswick, NJ

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