Administrative Assistant Manager
Resume:
HEATHER GEISSLER
PROFESSIONAL SUMMARY
Professional with nearly ten years’
experience in sales and marketing,
customer service, loyalty program
development, merchandising, inventory
management, and team building.
Extensive experience leading and training
teams in fast-paced outlets and
completing time-sensitive projects.
ACHIEVEMENTS
- A regionally recognized Operations
Manager.
- Selected to present a series of educational
webinars about polices and procedures to
the region.
- Store won a district credit card contest by
500% to goal; became the #2 store in the
nation for credit cards applications.
- Reduced the store shrink from -5% loss
to -1.65% loss after first year of managing.
CONTACT INFO
Mobile: 618-***-****
Email: adglq8@r.postjobfree.com
Website: Linkedin/in/heathergeissler
Location: Belleville, IL, 62220
EMPLOYMENT BACKGROUND
Provided administrative support to the GM, mastered Kronos Workforce for timekeeping and payroll, reviewed financial data, and recruited and trained top talent.
Opened work orders and coordinated service technicians for maintenance and reviewed completion.
Responded to customer inquiries, comments, and complaints via in-person, phone, and by email.
Worked closely and scheduled with vendors and corporate representatives to assure cohesiveness of projects from start to finish. Fully accountable for all operation activities in the store and back office. Ensures all of the store's sales goals and metrics are exceeded. Operations Manager
Ulta Beauty Oct 2016 - Present
Provided assistance to the ROM, prepared and shipped products, checked and reported inventory discrepancies, and organized merchandise. Assisted with a variety of administrative tasks such as filing, answering phones, photocopying, and receiving packages.
Established professional relationships with vendors to collaborate on sales and product standards.
Forecasted and adjusted payroll to maximize productivity to complete deadline driven projects.
Managed weekly operations and direct responsibility for inventory and driving sales. Trained and managed a specialized team of associates for tasking. Merchandise and Service Coordinator
Ulta Beauty October 2015 - October 2016
ACADEMIC EDUCATION
- Attended from 2011 to 2015
- Emphasis in Mass Media Studies
- Minor in Sociology
- Multicultural Diversity Certification
- Participated in Study Abroad to Greece
- Focus Interest Group Member for Journalism
and Communications
Univeristy of Missouri
Bachelor of Arts in Communications, 2015
CORE SKILLS
- People Leadership
- In-Store Marketing Techniques
- Administration
- Sales Experience
- High Communication Skills
- Organization
- Customer Service
Digital Direct Intern
MBS Textbook Exchange Inc. January 2015 - June 2015 Retrieved and organized information from system databases onto Microsoft Excel spreadsheets.
Leveraged databases and software to update and create new coding for books to be sold online.
Researched multiple sources of information to fulfill order requests for current and potential clients.
Corresponded with faculty and administration daily to verify information was revised and transferred.
Completed an internship for the Digital Direct department at MBS Textbook Exchange Inc. Responsible for coding and transferring digital data onto an updated platform.
Lead Beauty Advisor
Ulta Beauty December 2013 - October 2015
Supervised beauty advisors in regards to policies pertaining to product returns and exchanges, sales, and register standards.
Served multiple customers at a time, determined needs and answered questions concerning products and salon services.
Organized and inventoried store merchandise and set-up advertising displays with signage to highlight products.
Worked collaboratively to execute marketing resets, pricing updates, inventory related tasks along with replenishment. Promoted Ulta Beauty's loyalty and guest service programs along with events and services within store, and booked appointments.
Beauty Advisor
Ulta Beauty November 2011 - December 2013
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