Adam K. Young

**** ********* ***, **** **

Dayton, OH 45431

937-***-****

adglpt@r.postjobfree.com

Objective

Wishing to secure a position in Information Technology as an IT support specialist in a challenging environment.

Hardware

Cisco 2621 XM routers, Cisco Catalyst 2950 switches, SUN SPARC2, SPARC5, SPARC10, E6500, DG AVIION SERVER, IBM CPU'S 3090, 3033, 4341, 4368, 370-148, 9370, AS400, IBM DASD 3345, 3350, 3370, 3375, 3380, 3390, 3990, EMC 4832-2 (Symmetrix System Array) IBM TAPE 3420, 3422, 3480, 3490, IBM Communications 3705, 3725, 3745, VAX 11/750, 3600, Various printers. Various PC's and Macintosh models, Tablets. Android and Apple phones

Software

CISCO IOS, ORACLE8i, PL/SQL, PERL v5.x, SUN SOLARIS v2.X, NFS, MS WINDOWS NTv4.0, MS EXCHANGE v5.x, MS OUTLOOK, SCO UNIX, MKLINUX, MVS/ESA, VM/HPO, VMS, DOS/VSE, JES2, CICS, MULTSESS, VTAM, TCP/IP, VPS, TSO, OMEGAMON, NETVIEW, IDMS, SQL, DB2, CA-DISPATCH, CA-MANAGER, DB/REORG, FAQS, OLLE, WIN3.1, WIN95, WIN98, WIN2000, WIN XP, WIN 7, WIN 8.1, WIN 10 MAC OS, Microsoft Security Essentials, Android, iOS.

Education

Warren County Career Center - South Campus - MCITP Program - 2013

This program includes certifications from CompTIA in A+, Network+, and Security+ and new Microsoft certifications for Windows 7, Windows Server 2012 and enterprise support. The program wraps up with Cisco ICND 1 + 2.

World Wide Consulting Services Inc. - 2010 - Sales Consultant

Microsoft Certified Technology Specialist - (MCTS) - Windows Server 2012 Administration – exam pending

Microsoft Certified Technology Specialist - (MCTS) - Windows 7 Configuration

Cisco Systems - Cisco Certified Entry Network Technician - (CCENT)

Computing Technology Industry Association – (CompTIA) – Server+ - exam pending

Computing Technology Industry Association - (CompTIA) - Security+ Computing Technology Industry Association - (CompTIA) - Network+ Computing Technology Industry Association - (CompTIA) - A+ Computing Technology Industry Association - (CompTIA) - Linux+

Sun Microsystems Certified Systems Administrator Microsoft Certified Systems Engineer - (MCSE)

Employment History

Purple Drive Technologies LLC – Help Desk Analyst, Sharonville, OH February 2018 – Present

TATA Consultancy Inc Contract for Southern California Edison and Duke Energy

Incident management from start to resolve from phone calls, email or Skype

We used some of the following in our environment:

Work tickets in Remedy ticketing systems Remedy Midtier and Remedy Helix including asset

and software license management

Research ticket issues and escalate ticket to other departments after collecting information

Support of Supply Chain applications: Maximo, Corporate Accounts Payable (CAPS) and Expense

Reporting System (ERS including P-Card)

Support of 6 mainframes including TEST environment: password resets, account resumes and

hung session resets (TSO/ISPF, TPX environment)

Manage Active Directory for Windows Server 2008 R2 and 2012 R2 and 2016

Support Win 7 to Win 10 migration including email migration to Azure Exchange Online

Support migration to Office 365 and Microsoft Multifactor Authentication (MFA)

Support remote users with RDP, Bomgar and BeyondTrust (Bomgar's newest version)

Support of mobile applications: Service Suite 9 (natural gas), Mobile mapping software and Netmotion mobility software for Distribution, Transmission, Vegetation and Supply Chain

Manage software installation on workstations with SCCM and direct administrative access

including patch management. Example: TPM firmware update for Dell 7490 laptops – bitlocker fix

Support mobile device management (MDM) with VMware Airwatch on Apple and Android

platforms

Workstation end point protection with Symantec DLP (data loss prevention) and Phishme reporter for Outlook

Research remote network access issues with VMware Airwatch, Cisco VPN, RSA (RSA console) and Citrix (Desktop Director) and use Sailpoint ID Manager tool for identity management

Support for VOIP issues: We used Avaya One X softphones (including Avaya Interaction Center) with Cisco and Avaya hardware

Work on any shift and weekends

Received training on ITIL methodologies (In the Ultimatix learning management system)

Followed all standard operating procedures to meet all service level agreements

I received an “Above and Beyond” service award

Serco Inc – Computer Operator III, Fairborn, OH November 2015 – September 2016

CMS Contract (Government contract for the Centers for Medicare and Medicaid Services)

Incident management from start to resolve

We used some of the following in our environment:

Work tickets in Solarwinds ticketing system with Orion SNMP monitoring

Research ticket issues and escalate ticket to other departments after collecting information

Support of various web applications: Appian, LMS, CenturyLink and Centurylink call monitoring

Support on boarding and off boarding processes

Manage Active Directory for Windows Server 2008 R2 and 2012 R2 with Win 7 and 8.1 clients

Research network access issues with VMware, Cisco VPN, RSA and Citrix (Citrix Manager)

Monitor tickets for Cisco VoIP issues and collect information on Cisco 3942 VoIP phones

Work on any shift and weekends

Received training on ISO 9000 and ITIL methodologies

Follow all standard operating procedures

Cox Media Group Ohio - Print Technology Center, Franklin, OH July 2010 – November 2015

Packaging Associate

Feed pre-printed ads and newspaper sections into Heidelberg NP632 insertion machine, operate powered strapping equipment, operate electric skid lifts, stack down and storage of printed material from press delivery systems, and other duties as assigned. Promotion to Bindery associate.

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