Elaine M. Wills

**** ******** ******* *****: 513-***-****

Cincinnati, Ohio 45223 Email: adgloc@r.postjobfree.com

OBJECTIVE

To obtain a position that utilizes my skills and challenges me.

EDUCATION

Brown Mackie College, Cincinnati, Ohio

Majors: Business Management and Accounting

Degree: Associate of Applied Business, Business Management

Certificate: Accounting

Graduation Date: December 2005

Core courses: Business Ethics, Small Business Management, Business Law, Accounting I, II and III, Computerized Accounting Systems, Spreadsheets I, II, and III, Business Communications, Principles of Finance, Payroll Management, Tax Accounting, Marketing and Advertising, Production Management and Professional Presentation Techniques

PROFESSIONAL EXPERIENCE

Randstad, Cincinnati, Ohio March 2017- Current

Data Entry/ Balancing Clerk

Responsible for handling taxpayer information with discretion.

Responsible for balancing of high dollar checks and money orders.

Responsible for checking and correcting previously entered data while maintaining speed and accuracy.

Encore Technologies, Cincinnati, Ohio September 2020

Information & Technology CSR

Remotely assisted Bon Secours Mercy Health employees (from several facilities), with technical issues while updating systems to Epic Connect Care.

Answered high volume calls using Cisco IP Communicator.

Created incident tickets in Compass while researching and/or troubleshooting issues.

Led team with highest number of calls taken during project,

Hammacher Schlemmer, Fairfield, Ohio Seasonal 2016, 2019

Call Center Associate

Answered customer calls using Cisco IP Communicator.

Navigated through four programs on dual monitors while speaking with customers.

Helped customers with complaints and returns while remaining empathetic and courteous.

Processed personal and payment information with discretion.

RELEVANT SKILLS

Proficient in Microsoft Office applications

Excellent customer service skills.

Excellent conflict resolution skills.