I am a dedicated CSR.
Resume:
Elaine M. Wills
**** ******** ******* *****: 513-***-****
Cincinnati, Ohio 45223 Email: *******@*****.***
OBJECTIVE
To obtain a position that utilizes my skills and challenges me.
EDUCATION
Brown Mackie College, Cincinnati, Ohio
Majors: Business Management and Accounting
Degree: Associate of Applied Business, Business Management
Certificate: Accounting
Graduation Date: December 2005
Core courses: Business Ethics, Small Business Management, Business Law, Accounting I, II and III, Computerized Accounting Systems, Spreadsheets I, II, and III, Business Communications, Principles of Finance, Payroll Management, Tax Accounting, Marketing and Advertising, Production Management and Professional Presentation Techniques
PROFESSIONAL EXPERIENCE
Randstad, Cincinnati, Ohio March 2017- Current
Data Entry/ Balancing Clerk
Responsible for handling taxpayer information with discretion.
Responsible for balancing of high dollar checks and money orders.
Responsible for checking and correcting previously entered data while maintaining speed and accuracy.
Encore Technologies, Cincinnati, Ohio September 2020
Information & Technology CSR
Remotely assisted Bon Secours Mercy Health employees (from several facilities), with technical issues while updating systems to Epic Connect Care.
Answered high volume calls using Cisco IP Communicator.
Created incident tickets in Compass while researching and/or troubleshooting issues.
Led team with highest number of calls taken during project,
Hammacher Schlemmer, Fairfield, Ohio Seasonal 2016, 2019
Call Center Associate
Answered customer calls using Cisco IP Communicator.
Navigated through four programs on dual monitors while speaking with customers.
Helped customers with complaints and returns while remaining empathetic and courteous.
Processed personal and payment information with discretion.
RELEVANT SKILLS
Proficient in Microsoft Office applications
Excellent customer service skills.
Excellent conflict resolution skills.
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