OBJECTIVE: Seeking to obtain a position working as an Administrative Assistant

SUMMARY OF QUALIFICATIONS

Over 8 years of experience providing exceptional customer service through the application of strong communication and interpersonal skills

Office Administration certificate with an extensive background in customer-oriented environments

Trained in scheduling and coordinating tasks, within specific deadlines, according to priorities

Knowledge of office communications such as memos, business correspondence, reports and letters

Recorded basic financial information using established document formats, procedures and accounting software

Possesses excellent computer, keyboarding and phone etiquette skills

Proficient in Microsoft Office application including Outlook, Word, PowerPoint, Excel, Access & OneNote

Software competence: Wordpress, Quickbooks, SIMS, Constant Contact, VEGAS Video Studio, Adobe Acrobat, CHUBB, Blue Lemon, QuantumHR.

Cash Handling & Customer Service training

Completed 2000+ hours of volunteering,

Marathoner (Completed 4 Marathons) PB: 3h:09min

Strong language skills including English written, spoken, and strong presentation skills.

Functional French language skills

EDUCATION & TRAINING

Office Administration Certificate 1-year Program (Completed) 2017 – May 2018

Algonquin College, Ottawa, ON

Health and Fitness Promotion Diploma (Completed) 2013

Algonquin College, Ottawa, ON

RELATED EXPERIENCE

HR Admin Clerk / Receptionist Élizabeth Bruyère Hospital June 2020-October 2020

Prepare new employee files, create ID badges, and ensure all employees complete all documentation

Screen resumes from internal & external candidates.

Reception: Respond to phone calls in both official languages, answer questions & inquiries.

Process and organize mail and disseminate information within Human Resources

Manage employee databases through software: CHUBB, Blue Lemon, Internet, E-files, & Excel.

Produce & assist with special projects that relate to HR processes and procedures.

Administrative duties: Filing, data-entry, archiving, organizing, manage E-mail inboxes,

Volunteer- Administrative Assistant (June 2019-September 2019)

Administrative Assistant (Veteran Affairs Canada) November 2019-June 2020

Disseminate information to the Minister, Deputy Minister and Associate Deputy Minister’s Offices regarding issues with the building.

Assist with completing the necessary forms for incoming employees

Liaise with IT in the creation of all accounts, request access to Drives and Software and request equipment set up for new employees

Submit request for House of Commons passes for employees

Assist with processing all Passport Applications to Passport Canada (Business and Diplomatic Passports)

Submit requests for the retrieval of passports when required for overseas travel

Customer Service Representative, City of Ottawa Museums, Ottawa, ON 2014 - Present

Answered phones at the reception and performed operational duties

Facilitated the set-up and take-down procedures for rental clients

Provided museum tours, information, and ensured the safety of all clients

Communications & Members’ Services Administrator, June 2018-June 2019

Association of Canada Lands Surveyors

Coordinate and facilitate membership requests and communicating updates (i.e NRCan)

Draft reports, meeting minutes, newsletters, advertising and financial reports

Maintain and update membership databases with through use of software: Access, Excel, WordPress, Internet

Promote organization through social media and articles to the membership

Assist committees with: Research, organizing meetings, and scheduling with strong knowledge of Outlook

Facilitate and provide registration assistance for the annual conference.

Perform administrative tasks: Filing, organizing, inventory, data entry

Maintain and update websites through software: WordPress

Mortgage Administrative-Assistant, Mortgage Alliance March 2018-June 2018

Data entry of business transactions and organizing financial expenses

Promote and update advertising and marketing content on the internet and social media.

Filing, cleaning, organize office supplies and preparing real-estate material for clients

Product Researcher/Sales Associate, Sporting Life & Wal-Mart, Ottawa, ON September 2012 – June 2018

Sold running/casual shoes and athletic attire

Organized warehouse, and maintained a clean and safe working environment

Provided customer service by answering questions regarding products

Managed and stocked the dairy and frozen departments

VOLUNTEER EXPERIENCE

Administration & Event Assistant (Volunteer), Canadian Cancer Society January 2018 - Present

Transcribed documents to electronic form, and data-entry

Promoted and assisted in fundraising for events by contacting donors and volunteers by phone

Assisted in reception duties, operations and answered the phone

Exercise Assistant (Volunteer), Pro-Physio Sports Medicine Centre October 2017 – February 2018

Performed administrative tasks such as filing, inventory, organizing, and updating information

Assisted the therapists in patient flow, preparing equipment, and helped facilitate patient’s rehab

Formulated and edited program outlines prescribed by the therapist for patients

Program Facilitator-Assistant, Jack Purcell Community Centre, Ottawa, ON April 2013 – July 2014

Assisted physically disabled members execute their workout

Socialized with members and made everyone feel welcome

Improvised constructive methods of exercise for those with a disability

Customer Service & Gym Attendant, YMCA, Ottawa, ON September 2009 – October 2011

Cleaned and maintained a safe work out environment for members

Provided customer service at the front desk for current and new members

Assisted members when needed and general inquiries to improve overall experience

TRAINING & CERTIFICATIONS

Second Language Training (French), Alliance Française, Ottawa, ON 2016 – 2019

Personal Fitness Training Certification, CSEP, Ottawa, ON 2011 – 2017

Heart Wise Exercise Training Course, Heart Institute, Ottawa, ON 2015

Run, Jump, Throw (Trained), Ottawa Lions Club, Ottawa, ON 2012

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