Customer Care Assistant
Resume:
Amanda Wotton
******.******.*@*****.***
An effective communicator focused on process improvement and working independently to accomplish tasks
Skills:
Microsoft Windows OS
Microsoft Office Suite (Word, Excel and PowerPoint)
Work Experience:
Church At Viera – Music Ministry Assistant Sept. 2019-Present
•Catalogs all music reports and maintain currency for licensing information
•Assist in planning, coordinating, and executing church wide special events
•Updating various calendar formats
•Responsible for stocking pantry for worship band members every weekend
•Monitor food inventory and restocks pantry for worship band members
Keller Williams and The Platinum Group – Realtor June 2018-Jan. 2020
•Multi-tasked throughout day to answer phones, set appointments, and provide access to homes
•Interpreted applicability and content of complex legal documents then modified as needed
•Provided explanations necessary for the buying & selling process
Health First Health Plans – Customer Care Specialist Oct. 2015-May 2018
•Fully trained and effectively handled simultaneous tasks on all department lines of businesses
•Interpreted and resolved contentious claims, billing, and policy discrepancies
•Ranked in Top 10% of peers for efficient and accurate performance on phones
•Consistent high performer
•Provided process improvement recommendations to improve company results and customer satisfaction
•Selected several times for specialized teams to test solutions for high priority clients
•Designated new employee trainer on standard operating procedures and company policies
Teletech – Customer Advocate Jun. 2014-Oct. 2015
•Continually multi-tasked on overlapping conversations during fast paced call center operations
•Diffused tense customer interactions by providing accurate information to complex billing questions
•Ranked in Top 10% of peers for efficient and accurate performance for ten out of twelve months
•Provided management with several recommendations for operational improvements
•Effectively explained claims and billing information to clients
•Performed mentoring role to coworkers to aid in their performance
•Frequently assigned special best practices projects, both in groups and independently
Target – Flow Team Member/Customer Service Aug. 2008-Jun. 2014
•Enforced core safety procedures and assisted patrons with all their needs
•Selected to train 30+ new employees on standard operating procedures, company policies and electronic systems
•Handled and informed supervisors of signing in and out store vendors in accordance with company procedures
•Trusted employee status and was provided the keys to multiple high-valued sales items
Education:
•Eastern Florida State College, Associate of Arts
•Currently pursuing Bachelors in Business Administration
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