WORK EXPERIENCE

Customer Service Representative

Rollins inc. - Winter Garden, FL

September 2017 to September 2020

• Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics

• Providing information to prospective customers, initiating new service and properly setting up customer accounts

• Maintaining good customer relationships

• Escalating appropriate inquiries or problems to managers

• Talk to, calm down, and diffuse customers

Warehouse Lead

Imperial Dade - Largo, FL

May 2013 to August 2017

• Supervise small crew of people unloading 53" trucks and loading onto box trucks.

• Ensure all stops are correct in the right order, all products are accounted for, and pallets are safely wrapped and secure for delivery.

• Complete drivers paperwork making sure all pickups and drop offs are listed upon request.

• Machinery Used to unload trucks included forklift, stand up pallet Jack, and sit down pallet jacks.

• Made sure that crew had a general understanding of the job, worked at a decent pace, and put them in positions where they are best to succeed.

• Upon completion of loading/unloading we picked up the dock and made sure it was presentable before leaving. BARRY

JONES

seeking customer service rep position

Davenport, FL 33897

adglma@r.postjobfree.com

352-***-****

Seeking customer service representative position. I'm well qualified and looking for the right opportunity.

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Material Handler

Eastern Metal Supply - Lakeland, FL

May 2012 to April 2013

• Used Raymond 4 d to order pick aluminium metal.

• Safety inspect machinery before using safety checklist.

• Ensure that the correct orders were picked base on measuring the products and matching the inventory numbers.

• Safely wrapped bundles upon completion with wood and metal bands.

• Labels products once secured.

• Places items in staging area upon completion for delivery trucks.

• Lifted up to 50-100 lbs on a constant basis throughout shift.

• Clean isles of all debris and dust at the end of the shift. EDUCATION

Associate in Computer electronics engineering

ITT Technical institute - Lake Mary, FL

May 2009 to July 2010

High school diploma

Dr Phillips high

August 1998 to May 2002

SKILLS

• forklift (5 years)

• pallet Jack (4 years)

• Warehouse Associate (7 years)

• Team Lead (4 years)

• Picking Packing (1 year)

• Shipping (3 years)

• Shipping Receiving

• Freight Experience (5 years)

• Order Picking Experience (2 years)

• Load & Unload (7 years)

• RF Scanner (2 years)

• Customer Service (3 years)

• ms excel (3 years)

• Communication (3 years)

• patience (3 years)

• problem solving (3 years)

• Active listening (3 years)

• Conflict Resolution (3 years)

• ms office (3 years)

• Troubleshooting (1 year)

• Typing (5 years)

• Microsoft Word (3 years)

CERTIFICATIONS AND LICENSES

Driver's License

Forklift Certification

Forklift Certification

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