Chief Operating Officer

CHRIS O’ROURKE

Washington, DC Area 917-***-**** https://www.linkedin.com/in/chris-o-rourke-globalexec/ *****@***.*** CHIEF OPERATING OFFICER

Disruptive and hands-on strategy, operations, and marketing leader delivering transformative growth to Fortune 50 clients globally. Establishes operational efficiency and cost savings while also identifying new opportunities through creative, design- led thinking that builds customer relationships and improves service delivery. CAREER ACHIEVEMENTS

GLOBAL:

Establish New Global Markets: Worked with senior executives at Nestle, Oracle, Mastercard, Salesforce, Kimberly Clark, and P&G. Led projects to understand both local customer behaviors and the inherent operational challenges in advance of establishing new marketplace opportunities throughout SE Asia, Europe, South America and Africa.

Global Team Leadership: Owned the North and South America P&L and partnered with Managing Directors in London and Sydney to provide holistic project thinking and delivery on a global scale. Managed large teams virtually as they delivered brand activation across up to 700 physical locations concurrently. STRATEGY AND GROWTH:

Scale Omnicom Footprint: Created growth and acquisition strategy for Omnicom agency leading to a 42% revenue growth over two years and annual revenues of $40 million plus. Increased our global footprint and instituted cross-office collaboration tools to move from a focus on domestic delivery to one focused on global reach.

Salvaged Agency of Record $8 Million Annual Contract: Post a poor review by P&G, rebuilt the design and production offering with a focus on improved quality assurance, speed to delivery, and innovative creative development. Following year awarded a high score plus a new AOR contract within the beauty business. THOUGHT LEADERSHIP:

Chapter Head of the NYC Chief Operating Officer Forum: Lead continued education discussions with NYC based COO’s on essential business topics including Change Management, Global Business Integration, Talent Retention, and Corporate Mission.

Business Author: Create thought pieces on the integration between technology, business, and organizational culture including The Fourth Industrial Revolution: How Design Will Help Us Navigate a Merging Digital, Physical and Biological World and Creating a New Normal: Using the 7 Pillars of Wellness as a Business Framework. PROFESSIONAL EXPERIENCE

THOUGHTMATTER New York, NY Oct 2018 – March 2020 CREATIVE AGENCY FOCUSED ON PURPOSE - EXECUTING STRATEGY AND DESIGN TO DELIVER PERSONAL & SOCIAL MEANING, INCLUSION AND ENGAGEMENT CHIEF OPERATING OFFICER

Manage day to day operations of the 25-person strategy and creative design agency dedicated to serving clients looking to make a tangible impact within their communities. Report to CEO.

Corporate Leadership: Strove to elevate our core mission and services, attract higher caliper talent and more effectively communicate our work and successes for clients including UNICEF International, The City of New York, Converse, The Metropolitan Museum of Art, The Harlem Empowerment Project and many small startups in the education space. Increased annual revenue by 200% in 2019.

Social Impact: Implemented a new corporate positioning and introduced marketing strategies and PR initiatives to more overtly communicate our community focus and purpose-based mission. Developed relationships with local community leaders and brand innovators at companies including THINX and Google to secure new projects.

Outreach: Researched and developed relationships with video and web developers to bring new forms of creative innovation to our design deliverables.

Operational Overhaul: Implemented policies, tools, and standards to move agency away from a start-up discipline towards one able to scale, deliver, and grow effectively.

CHRIS O’ROURKE 917-***-**** *****@***.***

HARKESS-ORD, LLC New York, NY Sep 2016 – Oct 2018 GLOBAL FIRM GUIDING FORTUNE 100 CLIENTS TO TRANSLATE, ENGINEER, AND IMPLEMENT BRAND STRATEGY AND DESIGN MANAGING DIRECTOR, AMERICAS

Led 30 team members and up to 100 consultants supporting complex, 500+ site programs across Europe, Asia, Americas, and Africa for business originating in Americas. Directed Project Management, Design, New Business, and Admin teams and drove IT and administrative initiatives. Delivered P&L for Americas (North & South America). Reported to Global CEO.

Client Relationships: Worked with senior executives at Oracle, Citibank, BBC, Salesforce, BP, Mastercard, Mercedes Benz, Allergan, and others to deliver innovative customer brand experiences.

Global Approach: Worked in tandem with Managing Director partners in London and Sydney to share regional responsibility for project execution. Created solutions that allowed for a global holistic strategy and design with the centralized manufacturing of assets in conjunction with local project management and installation.

Merger & Acquisition Monitoring: Directed strategic research to monitor US-based client merger & acquisition activities supporting penetration of new client divisions. Uncovered opportunities leading to secured project wins of $10M+ with clients including Oracle (NetSuite), Change Healthcare (McKesson) and Laborie Medical (Cogentix).

IT Initiatives: Conceived/deployed Cloud and Web based technology projects streamlining communications, prediction, data analytics, and data storage. Decreased time investment by 50% for on-site brand asset auditing practice and created online access for client project review and approval decreasing project time by 10%. STERLING BRANDS (OMNICOM GROUP) New York, NY 2003 – 2016 LEADING GLOBAL BRAND CONSULTANCY RECOGNIZED FOR ABILITY TO DELIVER GROUNDBREAKING, INSPIRING BRAND STRATEGY AND DESIGN. EXECUTIVE VP, DESIGN MANAGEMENT & OPERATIONS (2011 – 2016) Led 24 direct reports within Global Client Services, Creative Studio Management, Packaging Production, and Financial Client Partner teams supporting 160 employees. Managed P&L for Global Design business. Reported to Global COO.

Global Project Leadership: Directed million-dollar brand strategy and brand design projects for key global clients including Kimberly Clark, P&G, Bayer, Kraft, and Pepsi.

Acquisitions / New Offices: Managed global agency acquisition initiatives and integration of new employees. Opened new offices in Los Angeles, Chicago, and London. Supported acquisition of Philippe Becker Design in San Francisco. Interviewed, hired, and trained new staff including local office executive leadership. SENIOR VP, OPERATIONS (2007 - 2011)

Led staff from finance, project management, studio operations, and production teams to manage operations and collaboration across network. Negotiated global contracts, developed metrics and created KPI reports. Identified outsourcing agencies in India, Singapore, and Thailand for complicated, large scale global projects leading to $8M in annual savings.

Created Compliance Tools: Partnered with the COO and CEO to deploy online financial and project tool (Deltek Maconomy) for effective business management. Developed performance, P&L, and project status reports. Established/managed monthly Sarbanes Oxley compliance supporting acquisition by Omnicom.

Creative Studio Rebuild: Defined role, interviewed candidates, and hired inspirational studio manager. Collaborated to develop project management reports, traffic tools, and request procedures simplifying internal communications and production of client deliverables; raised on-time delivery to 95% and improved client satisfaction from 85% to 95%. EDUCATION, MENTORING AND CERTIFICATIONS

Languages: Business Spanish

BA, Political Science and Spanish, magna cum laude, University of Rochester, Rochester, NY Graduate Mentor: School of Visual Arts Masters of Branding Program Certifications & Education:

Certificate, Management and Leadership, MIT, Sloan Executive Certificate Track, expected 2020 Certificate, Artificial Intelligence: Implications for Business Strategy, MIT, 2017 Senior Business Leaders Program, Babson College, Omnicom University

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