Information Security Assistant
Resume:
Matthew Miller
Information Technology Specialist Woodstock, GA ************@*****.***
Seeking a challenging position where my proven technical skills and abilities will provide a great contribution and opportunities for advancement. Further develop my understanding and knowledge of computer systems in a positive environment, I have an insatiable fascination for learning new things technology based, and strive to grow my knowledge on the subject on a daily basis. I find that working in a hands on position provides the best way to further my knowledge on technology.
Authorized to work in the US for any employer
Work Experience
Head of Information Technology
Enterprise Vision September 2018 to Present
•Coordinate a team of engineers for remote and onsite troubleshooting
•provide efficient and effective problem solving in networking, Audio Visual, Cisco, Biamp, Crestron, Polycom and other various technology platforms.
•Assist clients with excellent customer service skills and advanced troubleshooting.
Audio Visual Specialist Gwinnett Technical College January 2016 to 2018
•Design, implement, and maintain audio visual systems.
•assist A/V needs for live events
•A/V troubleshooting
•Crestron troubleshooting
•Extron troubleshooting
•projector maintenance
•video wall maintenance
Information Technology specialist
Gwinnett Technical College October 2014 to January 2016
•Intuitive problem solving for day to day technological issues.
•Managing OSX server administration and open directory configuration.
•Assisting in any team related tasks or projects with sensitive completion times.
•Providing outstanding customer support for end users.
Computer Repair Technician
Bell Techlogix
January 2014 to October 2014
•To refurbish, trouble shoot, and repair Macintosh computers and Windows computers.
•Included troubleshooting and resolution to hardware and software issues in systems using Linux fdisk tool to refurbish corrupted HDD tables
•Used Linux to recover important files.
•Developing reports for weekly updates on repairs and progress of repairs in process, and ticketing systems.
•Served as lead Linux/Microsoft specialist
Lab assistant
Gwinnett Technical College January 2013 to January 2014
•To assist in lab maintenance, substitute for courses, reimage machines, trouble shoot machines, Administrative work, develop lab training for A+ certifications, dynamic problem solving, etc.
•Helped students with Linux projects and understanding basic concepts of Linux terminal such as using the grep command to find specific penetration tests in the MSF console (Metasploit framework console).
Computer Repair Technician
Macquarium
May 2010 to June 2012
•To refurbish, trouble shoot and help with the resale of the computer equipment not in use by the company, Mainly Servers, MacBook's, and custom word processing machines.
•Used Spare parts to build functional machines for either company use or resale.
•All non-Macintosh based systems were installed with Ubuntu for resale and properly inspected for disk integrity
•Troubleshooting via linux
Education
Associate in Information Security
Gwinnett Technical College
Skills
•Linux
•Unix
•OSX
•Windows
•Python
•A/V
•DHCP
•Active Directory
•Software Troubleshooting
•Microsoft Windows Server
•DNS
Certifications and Licenses
DANTE certified
Harman Certified Control Associate
TesiraForte
Shure AMX Certififed
Cisco US Federal Authorization
Certified Technology Specialist
Network Administrator
RealConnect for Office 365 Technical
Voice Endpoints Technical Certification
Microsoft Voice Endpoints Technical Track
Microsoft Voice Endpoints Sales
Healthcare Practice Specialization
Education Practice Specialization
Installed Voice Technical Certification
Immersive Technical Certification
Installed Voice Sales Certification
US Federal/NATO Specialization
Video Endpoints Technical Certification
Assessments
Basic Computer Skills: PC — Highly Proficient
June 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results:
Technical Support: Customer Situations — Proficient
June 2020
Responding to technical support situations with sensitivity. Full results: Proficient
Technical Support — Expert
June 2020
Applying protocols to identify errors and solutions in order to maintain system function. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
•Troubleshooting in OSX, Linux, Windows
•Administrative policies
•Server configuration
•DANTE configuration
•Projector repair
•A/V design
•Customer Service
Contact this candidate