Customer Service Office
Resume:
Jenypher Irala
**********@*****.***
Customer Service/Security Supervisor
PROFILE
Fully bilingual English /Spanish. Both oral and written
Over 5 years of proven experience in customer service, office support and general help
Demonstrated abilities to handle incoming phone calls, monitor voicemail and returning missed calls on a daily basis; provided appropriate solutions based on customer needs
Excellent communication and interpersonal skills to interact with public ensuring that operation requirements are being met adapting services to meet customers needs
Organized and analytical thinker with good judgment and solving problem skills, ability to adapt and work well under pressure in a fast-paced environment
Strong ability to learn and adjust to new work environment, works well with minimum supervision as well as in group settings
CORE COMPETENCIES
Time Management & Customer Service Skills
Attention to Details and Self-motivation
Strong Written & Verbal Communication Skills
Adaptability, Tact & Diplomacy
RELEVANT SKILLS AND EXPERIENCE
Customer Service
Provided exceptional customer service, ensuring no customer was left waiting or unattended
Demonstrated problem solving abilities to suit customer needs resulting in reduced second level complaints
Provided quick and efficient service; successful in a target-driven performance culture
Excellent active listening skills; strong inclination to listen first, respond second to ensure client s issue is resolved and to offer the right advice and solutions
Maintained and updated documents and computerized filing and registration systems
Maintained and prepared reports from manual or electronic files, inventories, mailing lists and databases
Proficient in MS Office, Internet and email, ability to quickly learn any database system
Assisted in the office for the general day to day operations including marketing materials and other sales support collateral
RELEVANT EMPLOYMENT HISTORY
Paragon Protection Ltd, Security Site supervisor Condominium. Toronto 2020-Currently
A&C Automobile Group, Assembly Auto parts, Vaughan. 2019-2019
Bestman appliances, Receptionist & Sales, Vaughan. 2019-2019
Nutcracker sweet, Gift basket assembly, toronto. 2018-2019
General Helper, White Rose Cleaning, Toronto 2016-2017
Customer Service / Office Support, Frame Worth Sport Marketing, Toronto, ON 2014-2015
EDUCATION
High School Diploma, Paraguay
License :
G2 driver license
Valid Security License
Valid First Aid
Proactive & Effective Listening Skills
Positive & Resilient Attitude
Working Computer Skills
Effective Telephone Techniques
Contact this candidate