Customer Service Assistant
Resume:
LUANA KIWAKANA
GWU INTERNATIONAL BUSINESS & PEACE STUDIES STUDENT
CONTACT PROFESSIONAL SUMMARY
COMPETENCIES PROFESSIONAL EXPERIENCE
High-capacity International Business graduate with comprehensive experience in multicultural communication strategies, business development, continuous improvement, and diversity and inclusion initiatives. Leverages a global worldview and multilingual skills to optimize productivity and collaboration within professional public, government, and non-profit organizations. Compassionate leader with foundational experience creating scalable solutions that elicit lasting business impact within culturally diverse landscapes.
GEORGE WASHINGTON UNIVERSITY
Pre-College Program Course Assistant Washington, D.C. June 2019 - July 2019
• Facilitated academic discussions and engaged students from various cultural backgrounds to cultivate diversified learning perspectives.
• Liaised with the Pre-College Coordinator and student body to adhere to school and state health and safety guidelines.
• Led groups of 15+ student trips to a variety of historical sites, including the Holocaust Museum and The National Museum of African American History and Culture, to enhance cultural perspectives for student learning.
• Coordinated with GWU faculty to streamline administrative material for optimized classroom organization and instruction.
• Supported students and faculty at the end of the program by assisting in final presentation evaluation.
EASTERN CONGO INITIATIVE (ECI-DC)
Intern Washington, D.C. June 2017- October 2017
• Translated a 21-page safety plan from French to English in an effort to build safety awareness among the Anglophone staff that traveled to Goma, Democratic Republic of the Congo.
• Elicited innovative strategies to motivate local non-governmental organizations in the DRC through collaboration with a team in Goma.
• Reviewed reports before sending them to sponsors and the board to ensure accurate and quality data.
• Created and reviewed Excel spreadsheets for the Accounting and Human Resource Departments to increase cross-departmental communication and collaboration.
• Partnered with the Embassy and the Congolese Ambassador to manage DRC visa applications.
• Built and refined a rubric for the Crispin Awards project as an incentive for Congolese non-governmental organizations to encourage ethical and sustainable business practices amongst local NGOs.
ECOBANK
Human Resource Intern Kinshasa, DRC July 2016 – August 2016
• Underwent training to become a Customer Service Officer, learning about a diverse set of processes and aspects of bank management, such as wire transfers and account management.
• Gained extensive client-facing experience in a diverse business environment by evaluating customer feedback and implementing improvement solutions.
• Contributed to day-to-day business operations while interfacing with customers and participating in meetings.
Communication Strategy
Program Advancement
Diversity & Inclusion
Cross-Functional Collaboration
Resource Optimization
Customer Service
Language Translation
*************@***.***
linkedin.com/in/luana-kiwakana
INVOLVEMENT
GWU Disabled Student Collective
Treasurer 2018 – Present
African Students Association
Member 2016 - 2017
Operation Smile
Vice President 2015 - 2016
ONEP Aquadroom
Ambassador 2015 - 2016
Cours Seneque (Congolese School)
English Tutor 2013 - 2016
Washington, DC 20052
LANGUAGES
English (Fluent)
French (Fluent)
Spanish (Basic)
EDUCATION
George Washington University
Bachelor of Business Administration Washington, D.C. Expected December 2020 Concentration in International Business, Minor in Peace Studies TECHNICAL SKILLS
Microsoft Office Suite
Adobe Office
Google Suite
Slack
Adobe Acrobat
Engage
Trello
Contact this candidate