Office Customer

Anushree Kulkarni.

Date:

Educational Qualifications:

Masters in Commerce (May 2003)

University of Pune

Pass Class

Bachelors in Commerce - Accountancy (March 2001)

Dhananjayrao Gadgil College of Commerce, Satara

Second Class

H.S.C (March 1998)

Shivaji University, Satara

First Class

S.S.C (1996)

Dr J W Airan Academy, Satara

Second Class

Work Experience:

Organisation: True Water Solutions (June 17 - Till date)

Designation: Account/Admin Head

Job Profile

Handled all branch day to day activities.

Planning of every day job for technicians.

Marketing planning.

Payment recovery.

Keeping accounts for branch maintain accounting and billing records.

Other office assistance like file maintenance, client query resolution.

Organisation: Sri Sri Ravishankar Vidyamandir, Moshi (Feb 16 – June 17)

Designation: Admin/Office Asssitant

Job Profile

Handled admission enquire

Solving Parent Query

Fee collection

Preparing bonafied and transfer certificate for student

Other office assistance like file maintenance, student record updation.

Organisation: Aditya Birla Hospital (Jan 11 – July 11)

Designation: Customer Service Associate

Job Profile

Individually handled Pediatric OPD along with billing.

Worked in administration dept for the hospital.

Handled incoming patient calls as well as internal doctor and general staff calls.

Organization: WNS Ltd ( Ntrance Customer Services) (March 2005- July 2010 )

Designation: Sr. Customer Service Associate

Job Profile

Working on Citrix application involving, most critical process Pensions and handled General Enquiry on Policy.

Doing quality checks for general request.

Work allocation, error tracker, regular update meetings.

Conducted Process Training for new batches.

Conducted Audits for the process.

Part of the Development Centre for the year 2006-2007

Achieved rating of B4, P3 for the year 2005-2006 and 2006-2007

Worked on independent project of Missed Case Analysis.

Organisation: Shah Consultancy Services (July 2003 – January 2005)

Job Profile

Customer handling, Filling returns for salary and business.

Account writing for the business firms.

Maintaining accounts and balance sheet on yearly basis.

Computer Knowledge:

Knowledge about Windows and MS Office.

Experience of working on Citrix Platform., IBM Mainframe, EIP (IBM).

Trainings:

Attended training on Email Etiquette at Ntrance Customer Services

Attended training on Communication Skills (Part I & Part II) at Ntrance Customer Services

Attended training on Lean (Quality tool) at Ntrance Customer Services

Attended DMAIC (Quality Tool) training at Ntrance Customer Services

Other Details:

Received Award in the monthly contest for Highest Efficiency and Accuracy three times in the month of December 2006.

Received Best Team Award for the month of April and September 2007 at Ntrance Customer Services.

Received Individual Award for best performance in the month of July 2008.

Personal Details:

Date of Birth : 01 March 1981

Nationality : Indian

Cell No. : 992*******/982-***-****

Permanent Address :

N3/61, Kendriya Vihar,

Sector 4, Santnagar

Moshi Pradhikaran

Hobbies : Reading, listening to music.

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