HR Leader

Eileen Michelle Kershaw, MHR

Senior human resource management leader

Strategy & Road Mapping HR Operations & Governance Budget Management Business Development Talent Development Vendor Management Change Management Emerging Technologies KPIs/QA Customer Service Global Team Leadership Continuous Improvements Contract Negotiation Process Improvement Talent Acquisition

Global leader who transformed Human Resources for several organizations into a successful strategic partner and built and led a world-class operation. Over 15 years’ experience working in corporate enterprise leadership roles for various companies.

Education & Management Training

SPHR Certification in Process

Master of Arts, Human Resource Management & Development, Webster University

Bachelor of Science, Legal Studies, South University

Bachelor of Arts, Business Administration & Management, Auburn University

Software

Word, Excel, Power Point, WorkDay, SAP, Success Factors, Ariba, QuickBooks, ADP, Kronos, and People Soft

Professional Background

Duck Creek Technologies (Global IT) 12/2018 - Present

HRBP Manager Duck Creek Technologies develops industry-specific software that help insurance carriers to deploy/manage products and services.

Recently spearheaded initiative that garnered company top 20 position of South Carolina Best Employers. Lead on OHI Management.

Partners with business leaders to understand the business strategy/drivers and drive solutions that meet business objectives. Coach business leaders on key areas of leadership / supervisory responsibility (performance management, people development and employee engagement).

Leads company global compliance with all existing governmental and labor legal and government reporting requirements.

Selected 2020 benefit programs for medical, dental, short- and long-term disability, life insurance, 401 (k), and workers compensation.

Serve as primary point of contact for managers and associates in actively responding to and addressing associate concerns in a timely manner.

Customize career progression and manager "Fast Track" programs that developed our management team.

Share best practices with Senior Leadership to help drive the D&I strategy; provide tools to ensure flawless execution of D&I initiatives.

Collaborate with business, legal, compliance, and store teams to support expansion into new markets globally; develop cultural patterns and country profiles and integrate country-specific cultures and traditions into diversity training for expatriate managers.

Develops and manages internship program, including budget determination, hiring candidates, and conducting classes and performance evaluations.

Collaborate with BU finance partner to ensure alignment with financial budgetary requirements and company forecast cycle.

Provide guidance on the BUs’ current organizational state and future requirements and take the lead in ensuring organization changes are implemented in a timely and accurate manner.

Support leadership preparation for OC and BU annual talent review sessions.

Participate in BU talent reviews in order to help identify top talent and succession planning strategies.

Participate in leading annual salary, bonus/commission, and equity planning process with BU leadership, ensuring highest performers are compensated in line with their business impact and contributions.

Provide compensation analyses and recommend market adjustments as needed to ensure top talent is retained.

Collaborate with global compensation and benefits partners to drive participation in annual benefits enrollment processes.

Act as a member of the Morale & Cultural Sensitivity Committee charged with reviewing and ensuring graphic designs are aligned with Cultural & Diversity strategies for each country.

Westinghouse Nuclear (Nuclear Energy Manufacturing) 01/2015- 12/2018

Sr. HR Advisor Manufacturer of nuclear power plant products with 1500+ site employees.

Lead activities and initiatives associated with change management involving reorganizations, mergers/acquisitions and integration.

Provided thought leadership and strategic direction to the creation of Leadership Assessment Profiles, Workforce Planning Methods, and Change Management models.

Coached business leaders on effective team building, change management and organizational effectiveness.

Partnered with HR Business Leaders and Centers of Excellence to effectively implement programs focused on enabling an engaged workforce (i.e., Inclusion and Diversity, career planning, performance & rewards, workforce planning).

Provided sound consultation, guidance and support in all matters related to employee relations including performance management, leaves of absence, accommodations and all other application of local policies, work rules, procedures and applicable law.

Quality review final reports and prepare case files in accordance with EEOC MD-110.

Worked with senior-level in planning, organizing and conducting regulatory investigations and completes investigation reports and statements of deficiencies/violations which support the actions and remedies recommended by the Enforcement Team.

Performed investigations of complaints from individuals, providers, staff or high-level external stakeholders.

Managed employee relations health assessment program and resulting risk-based action plans.

Promoted a collaborative and mutually beneficial relationship between our organization and works councils, unions and other labor stakeholders by leading consultations, collective bargaining, dispute resolution procedures and all other aspects of the relationship.

Facilitated Title VII and related training

Guided and drove strategies to resolve difficult and/or sensitive workplace matters, providing objective coaching and guidance on performance, conduct issues and investigations.

Conducted strategic reviews of current and possible employee relations risks and working with Legal, Employee Relations & Compliance, HR Business Leaders and managers to develop appropriate positioning in relation to compliance risks and desired business outcomes. Facilitating HR compliance reporting and audits.

Butler Hosch, Default Consulting Group (Legal) 09/2013 - 05/2015

Human Resource Director Multi-state Law Firm.

Led day-to-day operations supporting all HR services for a multi-state law firm of 700 employees. Supervised eight direct reports with budget accountability.

Reduced benefits costs by $1.5 million over 2 years through extensive plan changes, corporate wellness program and higher employee engagement.

Lead implementation of human capital strategy to successfully execute business priorities and goals. Acts as the HR quarterback while leveraging and consulting with appropriate COE’s for support as needed.

Partnered with the Executive Business Diversity Champion to ensure successful reporting, communication and execution of the business/enterprise D&I goals - reporting results quarterly to the business Diversity Council comprised of the business senior leaders and other key stakeholder.

Developed and delivered content for diversity and inclusion education programs that will drive culture change.

Directed regional compensation program for reevaluation for all salaried positions and employees.

Analyzed results of salary surveys and make recommendations to ensure the adherence/maintenance to the Firm's compensation objectives and competitive position in the marketplace. Interpreted state and federal wage, salary and hourly laws and regulations to ensure compliance and advise management accordingly.

Lead efforts to streamline and maintain the university Discrimination and Harassment policy and procedures. Serve as the primary point of contact for issues related to Title VI and Title VII. Coordinated case reviews with the Title IX Program Officer, Institutional Equity Officer, and Investigator.

Human Resource Manager -09/2010 – 08/2013

Promoted to merge 2 sites into 1 and integrate that site with system policies and programs. Led and developed 3 direct reports in management of full-service HR functions.

Tracked and reported metrics, identifying trends and establishing recruiting goals to meet business needs.

Lead in the development and planning of organizational change/transformation, e.g., leading identification/framing of problems, creation of trusting relationships, action plan fulfillment, etc.

Conducted complex investigations involving highly sensitive matters including harassment, discrimination, retaliation, and other work-related matters to document findings and make recommendations on appropriate actions.

Reduced contingency agency fees by over $160,000 in first year.

Created and implemented company's Performance Management process, including self-assessments and 360 reviews.

Korn Acquired by Butler Hosch, (Legal) 03/2008 – 08/2010

Human Resource Lead

Led training on field rollout of HR Smart Applicant Tracking System.

Reduced overall CTF (Cycle Time to Fill) from 79 days to 45 days.

Developed and administered human resources programs and policies including staffing, compensation, benefits, immigration, employee relations, training, and health and safety.

Ensured human resources strategies align with organizational business goals.

Supervised human resources processes to ensure efficient operations for the organization.

Supervised a small group of para-professional staff in the organization.

Human Resource Generalist -11/2006 – 02/2008

Led hands-on recruiting efforts and using software for ensuring compliance with Equal Employment Opportunity/Affirmative Action Programs.

Conducted employee onboarding and help organize training & development initiatives.

Provided support to employees in various HR-related topics such as leaves and compensation and resolve any issues that arose.

Organized quarterly and annual employee performance reviews.

Maintained employee files and records in electronic and paper form.

9816 Bonnyridge Road

Columbia, SC 29223

TEL:803-***-****

E-MAIL: ********@*****.***

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